Évaluations des clients Malones Garage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Malones Garage

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john C. le

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The guy there was really friendly they let me switch trailers last second and they hooked it up for me

Todd D. le

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Le client n'a pas laissé de commentaire.

Guy P. le

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You can make sure all uhual locations have their current hours on your site. I had a terrible incident all kicked of by a locations hours not being correct on the uhaul website. It was corrected at malones but not without incident. The entire thing could have been a non issue if that dealers hours were correct. The dealer in question was fulton NY Coolwaters Pool And Spa.

Robert P. le

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Le client n'a pas laissé de commentaire.

Jeff L. le

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Le client n'a pas laissé de commentaire.

Robin W. le

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I had a great experience. NOT a thing to complain about. WAS shown where my storage shed was and truck I would be getting. Thank You. Robin Wise

Clayton L. le

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No improvement needed. They are a pleasure to work with.

CINDY W. le

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Le client n'a pas laissé de commentaire.

Ron D. le

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Larry always goes above and beyond to take care of our company rentals 5 stars A+++

Justin S. le

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Le client n'a pas laissé de commentaire.

Aleksandra B. le

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Keep up the good work

Gine V. le

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Everything was great and nice people

GORDEN P. le

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Le client n'a pas laissé de commentaire.

Clay F. le

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Le client n'a pas laissé de commentaire.

Elizabeth H. le

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Malones Garage doesn’t understand what a contract is. More importantly they fail to understand that when they rent a vehicle (a contract) they can’t, upon a whim, demand it back to rent it to someone else....and then get ugly about it Monday May 13, 2019 I rented a pickup truck from Malones Garage, 7730 SR 104, Oswego, NY 13126. Originally I thought I’d need it for just a few days, but as soon as I realized I needed it for a longer time, I called to extend the contract to a full week (7 days), which they did and charged my credit card for the remaining days. I asked if he would send me a confirming email to which he said (not an exact quote but almost): “No we don’t do that, but I ran it through your card. It’s due back Monday at 11:00am.” I thanked him and we hung up. Monday May 20, 2019 8:13am Larry from Malones left a message that they need the truck back as soon as possible because they have other people with reservations for it. The way he was speaking felt like I’d kept the truck without permission. Monday May 20, 2019 8:43am I return the truck and am not happy about the phone message. I forget the exact order of the conversation, but these are the things Larry said to me and our brief interaction: I walk up to Larry, he recognizes me, and I explain to him that it wasn’t due back until 11:00 am. He becomes hostile and informs me that he tried to call me over the weekend but only left the one message. That other people were calling wanting to rent the truck. I told him that his scheduling problems weren’t my problems. He gets angrier and informed me that he “did me a favor renting it to me”. (!) I told him if renting it wasn’t possible then he should have said something and I would of made other arrangements. He said that it was his graduation weekend. Aah.... I said this is a business. He agreed. He said some other things including (in a pouting voice) that I can just take it and not return it until 11:00. Again I told him to just finish it up, and finally he stopped his arguing, making up excuses and did. As I left there was an older man sitting at a desk on the other side of the room. I nodded to him. He glared at me.

Andrew E. le

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Larry was accommodating and friendly.

Kevin P. le

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Le client n'a pas laissé de commentaire.

Donald P. le

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Le client n'a pas laissé de commentaire.

Ron I. le

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Le client n'a pas laissé de commentaire.

daniel G. le

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Staff at Malone very helpful and courteous.

Romain D. le

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Had to jump the truck once I reach home. Need to make sure battery is charged.

David H. le

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Customer service was very unfriendly

Penny G. le

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Le client n'a pas laissé de commentaire.

robert D. le

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Le client n'a pas laissé de commentaire.

Dana C. le

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The app to pick up the truck 24/7 does not work well.

Randall S. le

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Le client n'a pas laissé de commentaire.

Lucinda M. le

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Le client n'a pas laissé de commentaire.

Brad L. le

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Le client n'a pas laissé de commentaire.

donna C. le

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Recommend advanced reservation so the desired rental is available.

Rob P. le

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Le client n'a pas laissé de commentaire.

Casey D. le

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The information on the website would lead one to believe that the 24/7 service app would enable you to get into your rental vehicle at any point during which you set your rental window. I set everything up ahead of time to easily get into my vehicle, but I went to pick up my vehicle more than 30 minutes after the beginning of my rental window, and was unable to get in. It then took me almost two hours on hold and on the phone with multiple people in order to get into the vehicle. Luckily, they were able to change my rental time to 2:00AM. I returned the vehicle around 1:30 AM, when I expected to originally have the vehicle returned by 11:00PM. I was extremely unhappy with the service and the initial person I spoke with. I will not use u-haul or recommend them ever again. I have no complaints about Malones Garage. This was strictly an issue with U-Haul.

ALLYSON M. le

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Le client n'a pas laissé de commentaire.