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Chris K.
Customer Reviews for M&D Enterprises and Lawnmower Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Good experience overall, however I would improve the app an checking in/out the equipment during not working hours.
Shane M., they are amazing , we are so happy , thank you , Happy Blessed thanksgiving🥰they have the most friendliest smiles , thank you Uhaul your the best🥰
lesia M.Couldn't get any easier. Very pleased with service!
RUSSELL D.Not much can be done to improve. They were very professional and courteous. That's a great place. I picked up there before and dropped off there before. It's a good location. Matthew is very helpful. He helped correct the location that I wanted to drop it off at after I picked it up and we couldn't see it on the list. He fixed it after I left.
Mark H.Nothing. Service was great!!!
Devin M.They were friendly, professional, knowledgeable. They went above and beyond the requirements to assist me with my move.
KAREN M.Made things quick & painless.
Stephan V.Excellent service.
ALEXIS A.I left an item in the truck And they were nice enough to let me know
Bryan W.The young man that helped was very professional and pleasant.
Bobby R.Supply the products that are reserved and at the location that was requested. I did not appreciate having to travel 60 miles round trip to pick up my truck and them not having everything that was requested. I know that U-Haul used to make sure that everything was available at your pick up location even if you had to ship it in from another dealer.
Stephen O.Noda. Really enjoyed the employees helpful and likability.
Brian W.M&D was very helpful and courteous. However, I am extremely upset with Uhaul. I ordered our truck over a month in advance. 3 days before pickup I received an email confirming our truck. When I arrived M&D was not provided the truck by Uhaul and Uhaul said they didn't have a reservation. I logged into the app and even showed them the reservation along with the confirmation email. On an emotional day of moving our parents into Asstd Living, Uhaul increased our anxiety. I will not recommend nor use them in the future.
Karen F.Check your tires more often it went down only halfway to Texas
Debbie S.There was glass inside the trailer when picked up in Weatherford, Ok
Joyce S.I was overcharged almost 2000 dollars because the guy told me I had it for a month and he scheduled it for a week. I will not be using or recommending uhaul ever again.
LaTasha S.Truck had dirt all over the floor board. I was also charged 109 for a trailer that when I reserved online was only 59.
James S.Service was great at both locations. The only suggestion I have is that the alignment needs to be checked. The truck pulls slightly to the left.
Linda H.The original place to pick up was B &G in Weatherford OK . When showing up to the site the truck wasn't there . Confirmed a couple days in advance. Had to drive 45 mins to get one . Moving was to start at 9 am, didn't get to start until 12 pm . Also the truck had to be jump started every time it was turned off . We were scheduled to have it 2 days .. when it got rescheduled to another location we were only allowed for 1 day
Andy A.We had a horrible experience with our original booking that has left a very poor impression of U-Haul and it's booking process. We booked to pick up at King's Inn, Elk City, OK. We stopped by on Friday morning to confirm everything was setup, only to be told there was no truck available for our Saturday morning rental. We were informed there might not be a truck available until possibly Sunday morning. After several calls and repeated transfers, we finally reached an individual (Kelly) who was most helpful in solving our problem. We ended up traveling 40 miles to pickup a truck that was available in Weatherford, OK. I chose the King's Inn because your website show guaranteed availability. It was not the agent's fault that the promised equipment was not available. The first two people we dealt with on the phone seemed unconcerned that our arrangements had fallen thru. My opinion of U-Haul is not a good one at this point. We had arrangements for help to load the truck and unload at our destination, all of which were in limbo for several hours on Friday, and caused much stress due to the uncertainty of equipment availability. To top it all off, the truck was extremely rough riding and the front right fender was so loose the headlight actually shook as I was driving. This not my first U-Haul rental but it fell far short of my previous experiences, disappointment is a major understatement with regards to the whole experience.
JAMES V.Rien
Tommy R.super quick, easy, and friendly process!
JOEL G.Super friendly staff
REX M.Super friendly staff made the check in process easy.
Rex M.Facility is closed on Saturday and Sunday even though the website says open on Saturday.
Rex M.Very friendly and nice to work with
vincent H.Everything was ready to receive.
DAVID G.The young lady who helped me is a rock star. Friendly and efficient.
KENNETH D.Very prompt and courteous service. Lot is set up with adequate room to safely enter large vehicles.
DAN G.Great service with a friendly smile
MICHAEL Y.Customer service was good. But the rates are entirely higher than expected not a single advertising piece show how expensive the mileage is. Will be looking elsewhere for my moving needs.
Dusty H.The truck had some mud on it, but it was raining when I picked it up, and I reported it as such, with pics. When turning it back in, there was some of the same mud still on it. I was asked if it was clean enough for the next family. I responded No. It did need to be washed, but it wasn't something I had done. Because I answered No I was going to be charged $25.
Shawn W.This is the same review I left on Yelp. Copy/pasted below. M&D was great. Used Apple Maps to locate address. It automatically includes the Yelp star review with GPS directions. They had single review with one star. I had a good experience. They get 5 stars. If only one person leaves a low review then that becomes the published average through Yelp. Not fair to business. Do not judge a business by a single review. Obviously, I thought M&D provided quality service. It clearly pissed me off that one single star Yelp review was shown while using GPS. They are not a one star operation! I'm from New Jersey with zero connection to this business. First time using them. They took care of me. (Had a pleasant experience renting a 15ft box truck for 2 days. The staff was friendly and helpful. A password style padlock was on the tailgate. (U-Haul related) It took 2 minutes via phone to get the combo. M&D was attentive and helpful. Will use their service again, no complaints. Thanks to everyone at M&D.)
Joseph N.Excellent service
Barry H.Nice friendly people
Elaine M.They came in after hours on New Year's eve to help me rent a trailer at the last moment due to moving my daughter and her girls to Lawton. Very helpful and courteous. Thank you to Daniel and Bryan.
Danny T.Truck ramp did not work. However they got me another truck but it delayed my start time by 45 minutes.
Dennis T.Great service, equipment was in great shape
Gy B.Agent was friendly and very helpful.
WAYNE V.I think the owner was gone and his replacement help wasn't knowledgeable and messed up my Reservations.
Garrett C.Very friendly customer service. Great to work with!!
Jeffrey C.