The man at this location was great. I originally ordered a u haul for pick up off Van Buren and they did not have a truck for me. I was supposed to get a $50 guarantee and never did.
Viviana N
Customer Reviews for M&T Smog 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Robert's conduct at M&T Smog 1 was remarkably discourteous and unprofessional. Not only did he overcharge me, but his response to my inquiry was deeply disrespectful. He resorted to profanity, telling me to leave his store immediately. After contacting U-Haul directly, it came to light that he had billed me for 5 days instead of the 4 days I had the truck. U-Haul promptly addressed this error and assured me of reimbursement. Additionally, Robert's demeanor throughout the interaction was consistently impolite, and he explicitly stated that he was not representing U-Haul. I am unequivocally disheartened by this experience and have no intention of returning to this location for any future services. Were it not for U-Haul's swift resolution of the issue, I would have been hesitant to consider their services again in the future, given the ordeal facilitated by Robert at M&T Smog 1.
JUNELYN PRien
MIGUEL RAbove average means very little room for improvement.
Glenn PI was accused of damaging the truck when I turned it in, the U-Haul guy started taking pictures and I explained to him that the damage was already on the truck when I picked it up. He asked if I had insurance coverage on the truck.he assumed the worst without getting all the facts.
Mark SDownside was lack of supplies available (boxes, etc) because it's a Uhaul drop off/pick up location but not an actual Uhaul center
Immanuel KI was overcharged for the time frame that was advertised on the website.
Luisa RThe personal should be welcoming and that location need to have a drop off box to leave the key and a place to drop off the truck after hour.
MAURICE OVery satisfied
TYRONE BI reserved a one way from Riverside to Tustin and the reservation said drop off location Riverside. I called to fix it and they gave me the Orange location because the Tustin location lot was full. What should have been a 0,9 mile drive that took 3mintues, turned into a 9,8 Mike drive that took 15 minutes. I spent $15 to fill it for the longer drive. I feel I should be compensated for the extra gas. Many mistakes on this reservation.
NATALIE BI checked in online this time the evening before so I don't have to wait in line with a bunch of other customers this time while the computer system is down or slow. That was my experience last time. Sure enough when I arrived the gentleman couldn't check out the equipment because again the system was down. I was under pressure to be at a certain location on time. So it took me getting upset to get him to give me the trailer i needed. I suggest U-Haul considers upgrading their software system or requires their rental locations to meet specific requirements as far as up to date computer hardware and people who know how to operate it. I had two very frustrating experiences in a row.
Dirk BTrailer was said to not be available after I arrived. Employee said uhaul website is always wrong. Eventually he agreed to give me the trailer, but when I returned it there was a gate that was closed. Had to find a different location to return to. Got triple charged.
Ryan GHad to go to three different places to drop off truck because of holiday, which made milage go up. Shouldn't have had to pay difference!
Lynn HGood customer service
Raul MGreat experience
Richard GLocation was not for u haul in particular and the person working there was reflective of that fact.
Jerdall LI rented a uhaul this past Friday for Saturday and the car told me l had 6 hours on Saturday and that they had blankets to protect my furniture. I previously spent over $2k coming from Washington to Riverside. I picked my uhaul and the guy told me l only had 4 hours instead of 6 and had blankets? The told me they closed at 2 pm so l left my car inside there gate. I came back at 1:45 and they had locked up early and my car was there until Monday. My contract was not fulfilled. 4 hours instead of 6 and no blankets. My car was locked up until Monday so l borrowed a car on Sunday. Misleading all around. Julian Segobia 619-849-9599
Julian SThe store closed early on the day we were due back ????coukd not return it ridiculous then Would NOT TAKE CASH AT 5 pm the following day when we brought it back charged 23 for gas fi1/4 of a gallon (they gave us 7 bucks upon pick up All pretty substandard not to mention no after hours drop off and oblivious service person
Lisa IVery kind people
Shahvand ACourteous and attentive. Thank you.
Nicholas VThe initial quote is misguiding, I got quoted 59$ and my carded got charged 100$. Even though I did not exceed the time limit, mileage or gasoline. It makes no sense. I will not ever do business with uhaul, I would rather hire a handy man next time I need to move.
diana pI am very frustrated because I dropped off my uhaul at 930am on 10/24/19, 20 minutes before it was due. The guy there took the keys and said we are good to go and they would send an email. At 430pm I recieved a receipt email charging an extra 65 dollars saying my truck was turned in at 12:52pm. This was clearly negligence on the locations part and now I have talked to FOUR people since yesterday and no one can help. The last one said to wait on a call from management which could take 72 hours. We are in a home remodel and just moved, the last thing I need is an extra charge and the stress of having to wait for a call and hope it gets fixed. I am very dissatisfied with Uhaul and will look elsewhere in the future.
Alexandra WFriendly service and easy drop off which is very nice after packing and moving
Dean TAmazing it was super close to my location and was not at all time consuming to turn it in i I’m very happy with the service
Elizabeth VThe person that was there at that moment of the drop off didn’t know what to do with the paperwork
Mariadela QI smog my cars there and I will rent my U-Haul trucks from them...excellent service!!
Michele HHorrible customer service!
Wade MTruck was dirty and I had to sweep it out before I could use it. A few days later I passed by the same lot and the truck had been washed.I guess I just got it on the wrong day!
Edgar MThis is where I get my smog done so it was great and familiar
DIANE MThe man that helped hook the trailer did not check trailer lights. Which I did with him. Desk person was friendly and professional.
Kenny ONever had a cleaner truck, or more polite representatives to assist me. These folks are plenty busy running their smog business - but they are excellent U- Haul reps. Nothing to improve- the best,
Michael SThe customer service provided was helpful, nice, and attentive. In addition, the Schedulers, Albert & David, are true gems. I appreciate their patience and kind understanding of this Murphy's Law move. Once I arrived to turn in the truck, the young man receiving the truck was extremely helpful and patient with my slow gait. Thank you SO much for making this part of the moving process stress free. I will be recommending U-Haul to everyone who crosses my path! Continued Blessings.
Constance JI always use U-haul for my rental needs. But this time there was a problem. when Igot to the pick up location the office was closed. With no delay I was sent to another location where I was treated very well. Then to my surprise I got a check for $50 for my trouble, thank you very much.
steve mThis location is better than most. Easiest pick up and drop off I've ever had with uhaul.
Michelle AFrom pick up to drop off, everyone was nice!
Manuel CThis was the worst experience I've had with a rental truck. I will never use uhaul again .
Frank BNo improvement necessary
Virginia CVery helpful
Rafael RNeeds another worker. I had to wait while the one guy took care of 3 smog tests first. Need another person for Uhaul
Jack EThe gentleman that was working the day I rented the truck was very polite and helpful. He gets 5 stars. Great customer service.
aisha rnever got his name, he seemed distracted but it was also because he'd hurt his hand earlier (understandable).
CURTIS WThe employees were extremely helpful and nice.
Racquel AThe sign on door said they closed at 6pm but they closed at 5, forcing me to pay for another day ????????
Catherine DBobby was great and had it ready when I showed up. The trailer was clean and his customer service was friendly and professional. This location is right off the freeway and easy to access. I'd highly recommend people to M&T!
GRIFFIN PI was not told that I had to pick up truck by a certain time. When I went to pick up my truck they had just given it away and I had to go to another location and pay for the extra miles. I am a new customer had I known that I would lose the truck I would of picked it up. I thought once it was reserved I would be charge from the time I reserved it. I was trying to get all the help together and then pick up the truck. When I called back to complain the person was not wanting to adjust the miles. I feel it was unfair because no one told me that I would lose the truck. What is the point of reserving it if it's not going to be there. I comited the rental and would be charged starting at 8 am why does it matter when I pick it up if that's my rental? I feel I should of been told that the truck would only be held for so long whatever that time is. So now I have to pay the extra miles because I was not told about your policy. This is unfair to me.
Silvana DVery helpful staff. Made the drop off quick and easy. I will use them again.
Jacob AIt was horrible communication. The day I was supposed to return the uhaul the business was closed and gated off I was not aware of that and the man did not tell me that. Even though on my contract and verbally he stated I must return the truck by Sunday at 1:30pm. So we got charged an arm and a leg. Bullshit
therese lThe worst rental experience with U-Haul I've ever had. I was given the wrong invoice somebody, else's credit card was charged. they mixed up invoices and no one could help me. I spoke to six people before I was able to get this figured out. It took a total of almost 3 hours of my day to get this straightened out. I'm sorry I just think that that is unacceptable.
Amelia SOne thing was that there was only one employee, so I had to wait for a little bit.
Donna Khave inclosed trailers alittle higher.
Rodney L