Customer Reviews for Maple Convenience Store
(U-Haul Neighborhood Dealer)

Évaluation :

1

This system is serious price gorging. Explain how I rented a vehicle for $20 for the entire day and now paying $125

Évaluation :

1

We were treated very poorly given the fact that we are homeless. They didn't have any compassion towards the fact that we needed the truck for an extra couple days. They wanted to turn around and charge us with stealing the vehicle, which is ridiculous. All we were trying to do is be able to find a place to stay.

Évaluation :

3

The check in process and vehicle availability / choice was great at this location.. I was disappointed that, having a reservation, the truck wasn't cleared of snow. Fortunately I had a telescoping scraper as a regular scraper would not reach. I would expect the vehicle should be cleared of snow and ready for a scheduled reservation!!??

Évaluation :

5

Awesome in and out loved it

Évaluation :

5

Get the yard in the back smoothed - pretty big ruts

Évaluation :

3

The vehicle was so muddy inside and seats were so messy. Vehicle worked excellent tho.

Évaluation :

1

Attendant was extremely rude upon returning uhaul and argued/laughed in my face, extremely upset

Évaluation :

3

As I specified last time, and sent an email about, the drivers side tire has a slow leak and for the third time I have rented this trailer, I have had to make a stop and put air in the tire.

Évaluation :

5

I received excellent services and support

Évaluation :

5

Driver side tire was low when I picked it up. I reinflated it, but it lost air again. Trailer was clean.

Évaluation :

2

Have equipment more ready and easy to access.

Évaluation :

5

Keep up the good work

Évaluation :

5

Pleased with the customer service :)

Évaluation :

5

They could have cleaned the box out. It was full of sand. A quick hosing does wonders. Wires for lights were sketchy. Had to plug and unplug a number of times and clean terminals in order for the lights to work.

Évaluation :

5

All great now, keep it up.

Évaluation :

5

Vehicle was clean, tank was full and paperwork was quick and easy. We required a trailer hitch which was provided without additional charge. Pleasant experience.

Évaluation :

1

Check equipment including tire pressure Clean equipment Do not have Customer stand at counter for 30 minutes while checking every person's lottery tickets that I was in front of. As I often rent car transportation I always cringe when the pick up is at Maple Convienience.

Évaluation :

4

The location was fine. My problem was that the location sold boxes etc, yet would Not let me return the 20 pack of unopened boxes still strapped together. I could understand if they were damaged or the location didn't sell boxes...I'm 100 % sure they will be resold.

Évaluation :

5

Very Happy With People Looking After Their Customers!!! No Improvement Needed. Rick.

Évaluation :

5

Very easy interaction for the truck

Évaluation :

1

Ratchet strap was broken. Tires were in poor condition. One went flat had cut and screw in tread. Lights stopped working on left side of trailer 1 hour into drive. (Driving when dark outside as well since I had to wait so long for tire replacement). Overall absolute worst u haul experience no equipment inspection seems to have been done.

Évaluation :

4

Cabin wasn’t cleaned properly by the prior customer - ashes on the floor for example.

Évaluation :

1

I couldn't not believe that this is how uhaul operates. I booked a trailer (6x12) and it was confirmed for pickup on Saturday at the Stoney Creek location. When I called the lady at that location told me that they don't have any trailers and that my reservation was canacelled. At this point I was at the pinnacle of being frustrated as I needed a trailer. She sent me all the way to Brantford. Note my friend with a truck was doing me a favor and assisting me with the process of moving. When he got there after several hours they gave him a defective trailer after charging me money. I had to be on the phone calling customer service which only could assist me with booking another truck as they were not able to assist me with any form of monetary compensation for lost of time, inconvenience and giving my friend a defective equipment. We had to reserve a truck for which they also charge me over 300 dollars. So uhaul have taken almost 500 from me and have not see the decent to compensate me for the gap in their communication and the utter confusion. This is unacceptable!

Évaluation :

3

Limited staff at location. Had to lift trailer myself no jack available.

Évaluation :

4

The place and service was pretty good . But the van smiled so bad it smiled like was animal was transfer in that van that's the only problem I had nothing else

Évaluation :

3

Trailer exterior was covered in mud, tires on trailer were only 20-30 % life left, when I inquired about a spare just incase of a flat the fella at the rental desk laughed and said I wouldn't need one. As it turned out I didn't run into any problems with the trailer, but a spare is a piece of mind!!

Évaluation :

4

You should insist that all vehicles are returned with a full tank of gas instead of trying to fill to partial level. I found it difficult to calculate how much gas I had used because the tank was not full. It is much simpler to insist on a full tank for each rental.

Évaluation :

5

Guy was very helpful. Thxs

Évaluation :

5

Waited extra long as everyone was buying lotto tickets, somewhat had to rush

Évaluation :

2

I book the truck at Mario and Sam in Brantford when I got there they told me their truck was off the road fir service and I was sent to another Brantford location 6km away when I got there the office was closed till 9am and I had an 8am pick up then I spoke to uhaul HQ and they gave me a third location to go to in Brantford that had a truck. When I signed to document ts it said that the extra mileage would be at 0,3/ km over the allowed 150km when I originally booked I was told the km overage would be 0,2/ km so this whole experience was not good at all!!!

Évaluation :

1

The truck is unsafe. Shakes wildly when braking. Air conditioner didn't work. Smelled like cigarette smoke and I was charged for fuel when the original fuel log was incorrect. Extremely unhappy and you will never see me again! You have stolen 100 from me today by incorrect recording and then blamed me because I didn't do your job.

Évaluation :

4

Excellent customer service at the counter. I'd rent from this location again.

Évaluation :

3

Vehicle interior was filthy. Appears it has never been cleaned. The vehicle drove OK. Will continue to use U-Haul despite vehicle condition.

Évaluation :

5

Store owner very helpful with the whole rental.

Évaluation :

1

At this location , upon returning the equipment they do not close the contract immediately. They allowed it to run an extra day , so your credit card charge twice.

Évaluation :

5

Everything worked great.

Évaluation :

5

Very efficient and customer service minded attendant. Professional, kind, efficient.

Évaluation :

3

The location itself wasn't horrible the truck wasn't great. The cab wasn't clean, smelled like smoke and I could hardly see out of the windshield because it was so dirty on the inside.. Mechanically it wasn't much better. No AC, no pick up when I put my foot on the gas and the brakes make the truck jump as though the wheels aren't round. Was terrified ai wasn't going to stop a few times. Didn't feel safe in the truck Not sure the truck I rented is road worthy .

Évaluation :

5

I will definitely return here even though it’s farther away from me now.

Évaluation :

5

I was so thankful the process was so easy. I had to change my rental at the last minute and they accommodated without any difficulty. Ali and his team were fabulous. I heartily recommend them to anyone looking to rent a U haul.

Évaluation :

3

The brakes had extreme shaking even on city speeds. Was not safe to drive as the brakes were completely warn.

Évaluation :

1

The truck had horrible smell of marijuana inside the cab. Not very professional to experience this or even the smell of cigarettes inside a vehicle I'm paying to use. I have expectations that it will be clean and presentable.

Évaluation :

1

I would never go back here even if I was desperate , this location only cares about booking in as many people as they can. I was not Finnish working and they text me to bring back the truck before I was done . it would be nice if they care more about the current customers then their next one . I don't really know why they were texting me from a random cell phone in the first place trying to rush me. Late return or not . This place threatened to report the vehicle stolen . I needed to complete a move and it was pretty stressful thinking they were going to call the police … I will never go back here.

Évaluation :

3

The last time before this the windshield washer reservoir was empty.

Évaluation :

5

Salesman was very helpful and process was very smooth.

Évaluation :

3

The process is okay but the staff member started looking after my booking and then just left to assist other patrons in the store. It wasn't a very long wait but there was a wait and the staff person didn't say anything before leaving to assist them.

Évaluation :

5

Clean the truck. Interior was dirty from last devious use. Seat is stained and the centre console was dirty enough that I had to clean a portion myself to put my phone down on it

Évaluation :

5

Friendly knowledgeable service. Would use this location again.

Évaluation :

3

Interior of truck was dirty

Évaluation :

3

The location was fine, it was U-haul that made my experience not so good. All I wanted was a pick up truck to haul a trailer and none were available, so I had to rent a huge 26' van that cost way more in rent and fuel.

Évaluation :

3

Unfortunately it was not the best experience. If someone calls me I can explain in detail but 1st off they automatically assumed I wanted the insurance. without discussing it with me and tried to just get me to sign. as well as double billed me for the truck. which I havent made the call or visit to deal with yet. the truck is more damaged than the pictures say it was and it was the dirtiest truck I have ever rented in the cab as well as in the back. Call me if you wish and I will share more. their excuses were funny and did not make sense. I didnt complain much but just let them know about the insurance without getting into the rest with them. 519 717 6880 DON

Évaluation :

4

Uhaul truck was in good shape. When we received it it smelt of weed and cigarettes. I requested a call back from customer service which was quick and responsive. The customer service rep apologized and made a note so we would not be held responsible for the smell. Overall process was easy. The location we found could have had a bit better service - often left our check in to help others with lottery. Overall excellent experience

Évaluation :

3

Equipment had a lot of debris in the gate. Chains were very very long and no way to adjust them. Even looped them through the hook, attached to the hitch and both sections still dragged on the ground.

Évaluation :

3

Service was easy and good. Location was easily accessible, however, I found the truck very difficult to drive. The brakes seemed to have a lot of give and it had a difficult time accelerating. Since it was not an easy drive and there were no gas stations nearby or enroute off the higher traffic areas I didn't fill up the gas which resulted in paying more than I originally planned for. I would prefer drop off areas with a gas station for ease of use at the end of a moving day.

Évaluation :

3

Rental experience was great. Changed my size truck at the last minute and person was very kind and easy to do business with.

Évaluation :

2

Over charge when I never used for 24 hrs, not informative. Just issues not a happy customer..

Évaluation :

4

The windshield was filthy & there was no washer fluid to clean it.