Customer Reviews for Mario & Sams Auto Service & Sales Inc
(Concessionnaire U-Haul dans le voisinage)

130 évaluations

786 Colborne St E   Brantford, ON N3S3S1

(226) 227-1511

Location Hours

  • Lun au ven : 7h30 am à 4h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(226) 227-1511

786 Colborne St E
Brantford, ON N3S3S1

Services dans cet établissement :

Location Hours

  • Lun au ven : 7h30 am à 4h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

I put way more gas in then when I started and was told I wouldn't be reimbursed. But if I brought it back with less then I would've been charged for it. I guess my opinion would be to make sure gas tanks are full so it's easier to judge how much gas you need

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNAR S. 
Évaluation :
3

the trolly and dolly were not with the truck when we picked it up. I was not happy

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANJEANJ G. 
Évaluation :
4

Nil

HA-YOUNG K. 
Évaluation :
5

Excellent service

Grazyna F. 
Évaluation :
5

Excellent service, friendly stuff.

GRAZYNA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamila A. 
Évaluation :
1

Training for staff, better quality trucks, better customer service

Tamara K. 
Évaluation :
5

They went above and beyond to help me get a truck on the day of my move. There was a mix up with the pick up location. They're absolutely the BEST!!

TERRENEG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Great people with great people skills. Will do business with them again and no hesitation in referring it recommending to others. Tony at the counter is very pleasant , knowledgeable, informative. Mike is awesome and handy too. Mario did the booking on the phone great customer service everyone there. It was very easy and pleasant to deal with bunch of good folks.

GAUTAML B. 
Évaluation :
3

The cell phone pick-up was more complicated and annoying than expected so the pick up took half hour longer. When trying to drop off the vehicle my login information was no longer recognized so I had to call in.

Ania T. 
Évaluation :
5

Mario and his crew were AWESOME. Their showroom was clean and well organized, the rental equipment and products he has were clean, well maintained and easy to use. I picked up a trailer and he changed my hitch around, hooked up the trailer and gave me instructions on how to operate u-hauls kingpin. I would recommend pickling up your next rental from this location, even if it is further out for you. Great experience. Thanks guys!

MATTHEWTIMOTHY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Not too much. The person who looked after me for pick up and drop off made it easy and understandable.

Randall M. 
Évaluation :
5

Was closed bit they send reciept that they recieved truck.

NICOLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott L. 
Évaluation :
5

Not a comment of improvement more of a compliment. I brought the truck back early during business hours and couldn't find the drop box. The gentlemen in the store came out and showed me what to do, joked with me and asked me if I was satisfied with my experience. I opted for mobile so that I could do it myself but afterwords I almost wished I went in from the get to because he was super attentive and explained everything so well. Renting and driving my first uhaul was intimidating but the online check in made it easy and the customer service I received after made me wish I had another reason to visit that store. The cost was also super affordable. I wish I knew about this in previous moves I wouldn't have even called friends for a truck given how easy and affordable renting a uhaul can be. In town anyways, long drives or distance shipping (uhaul boxes) are definitely pricier than other options. Overall I was super pleased with my rental it made my move 100 times less stressful.

KIRSTEN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM D. 
Évaluation :
5

nice people , thanks

Lucy H. 
Évaluation :
5

Mario was the boss. Great service. He connected the trailer for me and checked the connection thoroughly a few times before I left. Straight forward, couldn't ask for more.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEMANG C. 
Évaluation :
5

Everything was awesome friendly and veryProfessional. The only problem I had was the door going up and down springs were messed up and it was very hard to open and close. Sam and Mario's was an amazing place to rent a U-Haul.

Mary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

The staff member was kind and professional.

Jae-Seung L. 
Évaluation :
3

Rented the truck, appliance dolly and and moving blankets. Nobody was there at pick up and I never received the appliance dolly or the moving pads but I was still charged for them. I spent an hour of my rental time trying to reach someone to get the the appliance cart and blankets as they were necessary, and I never received either. Service was a joke. I would not recommend uhaul after this.

Garth T. 
Évaluation :
5

N.D.

Angelo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan T. 
Évaluation :
5

Lots of truck sizes available. Excellent service à la clientèle

Johanna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
4

Truck was not very clean on the inside, I understand it's a rental truck but when your papers state " vehicle is clean " it usually means, vacuumed wiped down etc. This vehicle was dirty inside. Everything else was fine. Very nice guys at Mario & Sam's. They do provide good service and are very courteous, friendly and professional.

jeff T. 
Évaluation :
2

Don't over charge me for fuel! I filled it back to the line I received and still get charged additional fuel charges.

Steve G. 
Évaluation :
4

Vehicle was ready and available for the date and time that I requested. Did all the booking on line and it was very easy. I would use U-Haul again and would recommend them.

justine M. 
Évaluation :
5

Tony was very pleasant and helpful. It was a great experience!

Andrea B. 
Évaluation :
5

I think his name was Tony, he was a great person to deal with. He gave me good service and was very professional. I would recommend this location simply because he works there. Merci

ken M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno G. 
Évaluation :
5

I have recommended this U-Haul location is clean and the staff are friendly, accommodating and professional. I would recommend this location to everyone who requires a rental. Simply ~ excellent service.

Joshua C. 
Évaluation :
2

The drop box too small and well hidden,took me sometimes to look for it

hiep T. 
Évaluation :
4

The link to return van would not accept my location

Gertrude H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Drop off was same as pick up

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Back up camera on trucks

Brian P. 
Évaluation :
3

When I picked up the truck on June 1, 2019 I told them I wanted to pay ny cash for the rental. I was advised that he would put a note on the contract saying I would come into the office on June 3, 2019 before 7:30am to pay in cash. I showed up at the shop at 7:03am and was told that because there was a credit card on file they automatically charged that and the note was ignored. This is very poor customer service. Also, the bed of the truck was smeared with mud, there were muddy handprints in the cab of the truck and the cab smelled smoky, the truck obviously hadn't been cleaned when the previous customer returned the truck.

christie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
3

I was told my price would be 234$ and it was s Due by may 24th. When I returned it I was charged 344 dollars with no explanation why. Very upset with the experience.

zachary E. 
Évaluation :
5

Great customer service. Very friendly and helpful!

Debbie G. 
Évaluation :
5

Excellent

Pete B. 
Évaluation :
5

Nothing....all was good!!

Robin B. 
Évaluation :
5

Friendly service at a great price!

Jason W. 
Évaluation :
5

Thank you Mario and Tony!!!

Elaine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferdinand R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dirk B. 
Évaluation :
5

Was a great experience for me.

Evan F. 
Évaluation :
4

Was told that the unit was full of gas, however, when I got on the road I noticed that the gas gauge indicator was mid-way between full and three-quarters. After driving the unit for only 12 miles (20 kms), I filled up the tank - the charge was 20 $(the fillup charge should have been no more than 5 $). Obviously, the unit was not full when I received it - I presented the fill receipt to the renter as proof that I had filled it. I don't expect any reimbursement, but just a note that all future customers should be asked to verify tank before moving the unit.

Dennis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kirk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin S. 
Évaluation :
5

the price i had to pay for going 20 kilometers was ridicules 9,00 $ is outrageous

donna H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
5

Great service ever I had feel good. You should try to make a customer happy and understanding about your service

mysay B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rose Marie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek D. 
Évaluation :
5

Everything was good, friendly staff, went out of the way to get me in a vehicle. Well done!

beth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne O. 
Évaluation :
5

Very nice people, very accommodating.

STEVE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carl K. 
Évaluation :
5

Tony was an excellent customer representative, such a delight! very warm and welcoming!!! I would definitely recommend this location. Superior Service Excellence

Edwin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig H. 
Évaluation :
5

Excellent service and a really good pickup truck!

carl K. 
Évaluation :
5

Signage for UHaul on east and west sides of Mario and Sam's building - a small suggestion. An excellent place to do business! Transparent, friendly and sincere.

Tim G. 
Évaluation :
4

I didn't like that I received an email stating I hadn't returned the rental. I had returned the rental when I was supposed to but the rental place was closed. This bothered me. I hope it doesn't happen the next time I rent from uhaul or I will find somewhere else to rent from. Barbara Rowe

barbara R. 
Évaluation :
5

I don't have any friends in the Brantford area - would recommend a Hamilton location instead

michelle C. 
Évaluation :
5

Very professional staff and very knowledgeable.

rob A. 
Évaluation :
3

There were problems with the truck. However i shouldnt have had to drive a half hr in one direction to pick up the truck when i made my reservation well in advance then have to drive an hr in the opposite direction to pick up the auto transport. Very poor customer service. And the price was crazy. A 1600 dollar difference to go from hamilton to charlottetown than it is to go the other way. I can understand a couple hundred in the price difference. Not more than double. Such a rip off. I will never rent from uhaul again nor will i ever reccomend uhaul to anyone.

John G. 
Évaluation :
5

outstanding customer service!!

robert C. 
Évaluation :
5

Your truck share app sucks it never worked to pick up my truck or drop my truck off the truck had some scratches on the glove boxes as well I enjoyed the truck though would definitely rent it again

Brennan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathe H. 
Évaluation :
5

Nothing, location had very polite employees and never kept me waiting. Very efficient.

Dianne O. 
Évaluation :
5

Very professional and friendly

Francesco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
5

Great customer service! Very polite and ensured that I understood the contract, etc

Debbie G. 
Évaluation :
4

Have Center recommend that UHaul App be downloaded prior to pickup and return so that the process can go more efficiently.

ROBERT L. 
Non reviews have been submitted for this location.

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