Customer Reviews for Mario & Sams Auto Service & Sales Inc
(U-Haul Neighborhood Dealer)

240 évaluations

786 Colborne St E   Brantford, ON N3S3S1

(226) 227-1511

Heures d’ouverture

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(226) 227-1511

786 Colborne St E
Brantford, ON N3S3S1

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LeeMunros Garage 
Évaluation :
4

First time to rent and very pleased with the vehicle.

Dave Bruce 
Évaluation :
5

The location was the problem nor cleanliness. The gas was not at 1/8 tank. It took 4 calls to uhaul to get access to truck using mobile service. Would not use mobile service again.

Deby Penner 
Évaluation :
5

Excellent service received several times in a row, would recommend to a friend with fair prices.

David Lockyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Lee Munro 
Évaluation :
3

We dropped off after hours and did not see the location or meet any staff. The parking lot was a good size for parking the 26' truck we had rented.

Louise Murray-Leung 
Évaluation :
5

Thanks u haul..

Samir Patel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff cotter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasen Hewitt 
Évaluation :
4

Due to this location not being open on the weekends, the start time on Friday afternoon for us was 4:00pm, as that is when they told us they'd be closing. We were asked to come in earlier, so we did but then the contract time was changed to 3:45pm. Really? We didn't end up needing the truck for the entire day but we didn't know that at time of booking. That's pretty chincey to have done that.

sabrina hart 
Évaluation :
5

Fix the app, the store "mario&sams" was the only reason i was able to get my truck. Great service provided.

Joshua Turk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Modny 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ACKWORTH WALTER E 
Évaluation :
5

Fantastic site, friendly and great service. The vehicle was outstanding.

Peter Borden 
Évaluation :
5

Great customer service and easy to deal with. It was a clean truck and we didn't have any problems. Quick drop off with using the app after hours. We'll use this location again in the future.

Tara Jeles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Gibbons 
Évaluation :
5

When I called around looking for a trailer I had no success. On my last call, the gentleman asked where I needed the trailer and searched all locations until he found one. He booked it for me. I thought it was so great that he went out of his way to do this whereas the other places just said no we don't have any. The guys at Mario & Sams were very courteous, friendly and efficient and had us on our way in short time.

Margret Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Bishop 
Évaluation :
5

Very friendly staff and an honest man! I will go there again for my next rental

John Anokye 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anam Rehman 
Évaluation :
5

I have rented 2 u hauls before renting at this location in the last month. I will only be going here if I ever need to rent again in the future. Outstanding customer service. I was very happy with the entire experience.

Sally Harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila Linington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey campbell 
Évaluation :
3

I requested a dolly and there wasn't one. I just checked the bill and see I was charged for something that I did not receive. I will be calling for a reimbursement.

Kim McLeod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Hajdu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Slater 
Évaluation :
5

Where we got the van from were professional and very friendly so I can not see anything wrong with Mario and Sam's I would definitely recommend U haul

kim wyles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard W Vansickle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric thompson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Treena Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Reeves 
Évaluation :
5

VAN WAS CLEAN ENOUGH A LITTLE DRYWALL WAS LEFT INSIDE FROM PREVIOUS RENTER BUT OVERALL GREAT SERVICE.

Michael Mitchell 
Évaluation :
4

I got to my Cargo van early, but by the time it tooks to fill out all the damned paperwork on my phone, I had missed a half hour of my time

Virginia Pinnell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID LEDERER 
Évaluation :
3

The uhall app takes way to long it took an hour to work

WILLIAM MILES 
Évaluation :
4

Cleanliness state of cab and cargo area was not great. I want to make it clear that I left these areas exactly as I received them. Darryl White

Darryl White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Hauwert 
Évaluation :
2

I still am owed a refund

ELIZABETH DENISE DYE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley Pollock 
Évaluation :
5

🤙

JAGDEEP Singh 
Évaluation :
4

Rien

Ronald Hammond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken nicholson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Eckert 
Évaluation :
5

It was super easy and convenient for us. The online check in made the process super simple too.

Kailey Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Pinkerton 
Évaluation :
5

It's not often you get to experience a busy small business that takes the time to be pleasant and personable while juggling a busy day. Nice

VERNOND SHERWOOD 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rueben Nicholls 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANBRENDA INGRAM 
Évaluation :
1

Don’t fucking charge people a cleaning fee for reporting that the truck is filthy, especially since you can’t be bothered to have live representatives renting your equipment.

Andrew Kenney 
Évaluation :
4

The staff were very friendly and helpful. The truck looked like it might have recently seen some rough use, but everything was documented. My only difficulty was that there were no moving blankets available at the time I rented. Otherwise, it was a very positive experience.

Jesse Drenters 
Évaluation :
5

The customer service was amazing.

Brian Kinrade 
Évaluation :
4

We asked for pick up in Hamilton however was told to go 25 mins away in Brantford.

Christine Boudreau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda McGillivary 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Imola 
Évaluation :
3

We were running late to pick up the U-Haul trailer and in risk of missing their 4pm closing time. We phoned ahead that we might be late, perhaps by 10 minutes. Their response was not assuring. Though we arrived with 5 minutes to spare and in all other respects Mario and Sams Auto Service were proficient and friendly, the uncertainty we felt during the high speed ride through heavy traffic was unsettling. Customer service entails all aspects of the interaction. I would rate this facility average.

jerry huiskamp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred johnson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris Street 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana Salcedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles bacon 
Évaluation :
5

first time user. would recommend this location.

andrew m robertson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dick Kuskelin 
Évaluation :
5

There was a water bottle and cardboard stuffed in behind the seat. The floor needed to be vacuumed. The pad lock chain was repositioned and would not lock when attached to the latch because the chain was too short.The online check in is terrible and having to provide 2 contacts to verify it's you is redundant since you already have my picture and copy of my license. Plus I did it ahead of time but then had to reduce it once there. It's ridiculous.

Benjamin Taylor 
Évaluation :
1

I had to use the self pick up and it extremely difficult to use. Not only did the app/website not want to load or take my information once in the online the info in it was not correct. I had to call and get things corrected. When I was returning the truck the app again was not friendly to use the place I was returning it to did not have a U-Haul key drop box they are mechanic shop and just used there key drop off.

NICKOLAS VAGENOS 
Évaluation :
5

The rep was very accommodating and professional. He went out of his way to make it a great experience.

Sandra Brideau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori James 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tomas Martinez 
Évaluation :
2

The pick up truck was filthy inside and out including the cargo bed. it has been smoked in so heavily that I had to wear a mask and keep the window down even though it was cold and raining to be able to get enough fresh smelling air in order to drive the truck. It was a pickup from an mechanics shop. I always use Uhaul but will only book from now on from an full uhaul site.

Darren Richardson 
Évaluation :
5

Nothing. This location was extremely helpful and knowledgeable. They have certainly secured my business for the future. I really enjoyed my experience. Thank you Mario and Sam.

David Park 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Murray 
Évaluation :
5

The U-Haul app didn't work for me. Constantly stuck trying to upload driver pics to proceed with getting the truck. Luckily the people at Mario and Sams helped me with excellent service and I was quickly able to get the truck without any problems. I highly recommend not using the U-Haul app mobile pickup option to retrieve your truck, as it just does not work for most people.

David Brown 
Évaluation :
4

Time of processing

Olakunle Kehinde 
Évaluation :
4

Picking up your vehicle using the app does not work. It took me an extra 30 minutes with customer service, to figure out that I had to use my browser on my phone. If you have an app, make sure it actually works, otherwise it might confuse people that are less tech savy

Flavien Goron 
Évaluation :
5

John was very friendly and professional.

christine mcafee 
Évaluation :
3

More instructions on how to use lockbox The website would not work properly every time I would put information in it would kick it back saying server wasn’t working or it was just slow all together wouldn’t take my information or location upon arrival or when I was returning the rental that’s why I stopped trying to do the return online the website is good as per booking vehicle but I think I will not in the future use the website to check in or return a rental as it took almost an hour to pick the truck up and I just gave up after 20 minutes when trying to return it

William Miles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Scholz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EMANUEL LUCACI 
Évaluation :
5

The app did not work. It did until it asked for my photo and license pics. Then nothing would happen when i tried uploading them. Luckily there was a guy inside working and he let me in, and did it for me on his computer

DAELYNANIELLA GLOWKA 
Évaluation :
3

Drop off wasn't open but there was a clearly marked key drop. When they opened the next day they promptly finalized my rental receipt.

Sean Cassidy 
Évaluation :
5

Very good service, fast, friendly.

PEROSTEPHEN SUTALO 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JASON DEWAR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delroy Cole 
Évaluation :
5

Nothing! you should get the people at this location in Brantford to train staff of uhaul how to deal with people. Well Done!

BRIANW SULLIVAN 
Évaluation :
4

Could not find key drop box and location was closed. So we dropped keys in muffler/exhaust slot of garage attached to building.

JOHNRA BRYANTON 
Évaluation :
2

Charge only for the items supplied. Got charges for an appliance dolly that wasn't available at pick up and therefore not used at all.

Jason Williamson 
Évaluation :
5

On three occasions I have rented from a location only have to drive to another location for pick up. Two of the three occasions were at my time and expense. I will access my next rental requirements and will likely not be U haul. Unfortunate as the Plains Road location staff are excellent.

RODNEY YOUNG 
Évaluation :
5

The only small issue I had was that it was a little difficult finding the key drop box as there is not one labelled U-Haul. The truck was clean and actually smelled nice which was a very pleasant surprise!! I am VERY happy with the overall process and with the truck and definitely I'll recommend and use Mario and Sam's Auto Service & Sales again!!! Thank you!!

Natasha Fraser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX ILAO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDE SMYTH 
Évaluation :
5

I found my experience with U Haul excellent very helpful and friendly. Thank you for everything

TINAMARIE CHEESEMAN 
Évaluation :
4

Had a tire that was flat after loading a few things into the trailer

THOMASCHRIS TKACZYK 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad DeGraaf 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDY Hale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Nauss 
Évaluation :
3

A cleaner truck would be better . I swept out cab , cleaned windows and cargo spot . I feel the truck operation sould have been explained better . Example overdrive , gearing down , wide turns .

GARYC DUNHAM 
Évaluation :
3

we started to checkout just before 9:00am with the auto checkout and did not Finally checkout till just before 11:00am

Jeff smith 
Évaluation :
3

I had issues with the website timing out and errors but then finding out that that I had booked three different trucks. So i cancelled the the ones I didn't need. I showed up to Tottle mini storage and the truck wasn't available but the guys were trying to find me another one. They were on the Phone with an Uhaul representative and they suggested going to Ancaster which was definitely too far for me to pick up. Tottle then booked me the Van at Mario and Sams. The check in Process was long and kept asking me to enter the same information I had inputted several times but I finally got the band and hour and half later.

Sean Kane 
Évaluation :
5

Tony went above and beyond to assist us. Best customer service EVER. Thank You. Tony and Mario were very pleasant and friendly. Can't say enough positive things about them.

MICHAEL ERIC NASH 
Évaluation :
5

John was great!!! Thanks

PATRICKD PARENT 
Évaluation :
5

The local dealers seem willing to bend over backwards to help their customers but it is head office that limits what they can do. U Haul advertises one way trips but so often they (head office ) say no or want to charge extra. If you want a multi day rental it's also difficult to get. With so many locations I don't understand that line of thinking? My thanks to the local dealers!!!

WENDYD LINDSAY 
Non les évaluations ont été soumises pour cet établissement.

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