Customer Reviews for Mariposa Tire & Auto Center
(Concessionnaire U-Haul dans le voisinage)

369 évaluations

12011 Mariposa Rd Ste A   Hesperia, CA 92345
(Just South of Bear Valley on mariposa Rd Across from La quinta)

(760) 951-4668

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(760) 951-4668

12011 Mariposa Rd Ste A
Hesperia, CA 92345
(Just South of Bear Valley on mariposa Rd Across from La quinta)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 3h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN P. 
Évaluation :
4

All the Uhaul personnel that helped me were great. I do however need to vent - I was told to pick up the equipment in one location and then was told two days prior to picking it up that I needed to drive 50 miles to another location - 100 mile round trip! Not happy about that. Also, and I get the fact that all your equipment has been moving East, but to charge me 1 500,00 $ to take a 5x8 trailer from West coast to East coast is kinda highway robbery! Last year I did the exact reverse trip, driving a 4x8 trailer from East coast to West coast and it was only 160,00 $!! Again, I know you are dealing with equipment logistics, but to charge me TEN TIMES MORE is just hard to swallow. I have been a regular customer of Uhaul, but this left a pretty bad taste in my mouth for your company. Thanks for listening.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY H. 
Évaluation :
5

Not much, the service was excellent items were in stock and I would recommend them to anyone.

ROBERT R. 
Évaluation :
5

Nothing- great service from start to finish. Merci

maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
1

They changed my truck size 3xs, I had to drive minutes to puck up my tow dolly. 8 could go on non...

Renee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN T. 
Évaluation :
3

The girl at the counter was very helpful…. Since this is a place of business cell phones Shiuod not be required in order to rent …. I do not have a cell phone asb was at risk of no mr being able to rent due to no texting. Also I do no t like my personal info on other people's cell phone as she had to take a pic of my license …. I won't rent from uhaul again because of this.

MARGARET F. 
Évaluation :
5

Nothing u r perfect, your costumer services is really nice!!!! Thanks u

SILVIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX B. 
Évaluation :
5

Everything was perfect an hasslefree

Terry W. 
Évaluation :
5

A complete 180 of the pickup location. Completely polite, helpful, and super on top of it!

Nicholas S. 
Évaluation :
3

Mobile was extremely confusing, such a long process.

MIGUEL G. 
Évaluation :
5

They did an amazing and quick job

crystal S. 
Évaluation :
2

Took 1 1/2 to get my trailer that I reserved

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAILEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destini G. 
Évaluation :
4

Have in stock the parts needed to purchase to finalize the hook up. 7 to 4 way adapter was not in stock. We had to disconnect the trailer and I had to go find one, then come back. Took me an extra 45 minutes

Richard C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose M. 
Évaluation :
1

Embarrassing moment due to poor customer services, owner call the police on us when we were self checking the truck, 3 car police and the helicopter show up and make us look like criminals, your system is terrible bad, we spent 120 $and we don't even have an apology from the owner location or uhal, no good, bad really poor service. Really bad experience

Nelson G. 
Évaluation :
3

Never found out why my total bill was 70,00 $ higher than estimate.

Mark W. 
Évaluation :
3

The inside of the truck could have been cleaned.

Errol C. 
Évaluation :
5

Guys running the place were great. Super helpful. Very quick service. Would recommend going there and would be a repeat customer

Steven M. 
Évaluation :
1

The representative for U-haul wasn't there when I picked the truck up nor was her there when I dropped it off. There where multiple problems including being over charged. When I contacted the corporate office the representative call that U-haul location and he told the costumer service representative from corporate that “there's nothing he can do”, re the gas level. The truck was at 1/4 of a tank and I returned it 1/2 of a tank. He didn't care I was charged another day nor did he care that I was being over charged. The regional manager was actually in office and took my complaint re this location. The corporate office was wonderful and solved all my issues in 5 minutes, I was literally on the phone from 8:00am this morning until noon.

Terrisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Very friendly customer service!

Sharon S. 
Évaluation :
5

The owners at this location are very organized and knowledgeable about their services, even though his wife is expecting a baby she was fast on her feet. My opinion is keep up the good work and customer service.

Terrie R. 
Évaluation :
5

Thank you for great service and easy return.

Owen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Prompt and professional in all ways.

Thomas S. 
Évaluation :
5

Great lady and she is very helpful that's y I keep on going back to the same location. Always has a truck ready, clean and we'll maintained.

JOSHUA F. 
Évaluation :
5

We were challenged by a traffic accident and made it 5 minutes in time before they closed. Sean was very friendly and processed us very quickly. It was very appreciated. Merci

Mary E. 
Évaluation :
1

My truck broke down causing me to be charged for a second day. When I asked about a refund for that second days use I was told it's not their problem

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
1

Maybe a number where you could talk to someone. I waited 4 days because I'm so upset The worst in the Uhaul world. Crooks, thieves, rip offs, rude, un-friendly, WOW. I have never been treated so poorly in my LIFE (I'm 66 years old) . I rented a car trailer . Given no instructions, then told, after rental, I had to go to Home depot to buy a come-along to load car ( they did not rent them or offer them for sale, but the trailer has the mounting hook for it). Once car was loaded, the front tire strap was not working. I had to acquire another to get car secured on trailer. It was 104 degrees outside, took 3 hours to load car because of the strap and needing additional equipment and I hire two guys to help load and secure load. No help given or offered when rented trailer. The business has only 1 driveway to return trailer, so you have to wait for trucks ahead to leave. I asked to use restroom, and told it was not for customers and had to drive to one. I was 38 minutes late on my return. Then I was charged a full day with insurance. Then, they charged my credit card twice, once for the agreed price -62 $ then again for the 2 days rate... 134,20 $ for the rental, so out of pocket around 190 $. Any time I asked a question the response was the same by both people. We only work here, owner is not available, and we can not offer any solution to your problem. How many hours do I have to put into what should have been a simple solution? Then, just try calling U haul customer service... wow, shameful that a company so large has such poor service. Uhaul be be sued again and again..... MIke 562 972 2158

Mike K. 
Évaluation :
3

When some one calles and changes locations dont tell them yes and when they get their tell them they cant drop off equipment.!!!!! Had a really bad experience.

Maria G. 
Évaluation :
1

Customers beware. Owner of this store is very rude, over charged me for a poor maintained truck and called UHAUL staff lazy. I will never come back

Krystal W. 
Évaluation :
1

They did not do a thorough walkthrough with me nor did they open up the back of the Uhaul for me to check. I am getting charge for damages I did not create because I didn't inspect the vehicle myself nor am I properly trained to do so, damages were on roof.

Paul H. 
Évaluation :
5

The young lady here was attentive, friendly and extremely nice.

Patricia R. 
Évaluation :
5

This location is very professional.

jimmie J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINCA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

Representative was very helpful

John O. 
Évaluation :
5

As long as I reside in the High Desert this is the location that I will always rent from. They are always fast, friendly and well running trucks. I highly recommend this location to anyone.

Alicia H. 
Évaluation :
5

AWESOME AND VERY HELPFUL

ALEX E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristalyn M. 
Évaluation :
5

Thank you much U haul Very good job with me

Frankie J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal A. 
Évaluation :
5

Everything was perfect

Gerardo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah H. 
Évaluation :
5

Reservations in San Bernardino: Reservation personnel and Manager Mark S. was not educated to how local U-Haul dealers in the high desert operate. i.e. meaning in the High Desert dealers have each other's back and will back each other up by providing each other's needs. PLEASE call directly to your city U-Haul locations because the reservations personal office and the MANAGER people in the 909 area code DON'T HAVE A CLUE!!! Save yourself the battle, moving is hard enough without fighting for a little trailer. !! In addition, the team at the Mariposa location took care of every detail, was professional, worked for me and took immediate care for all of my needs!

Audrey T. 
Évaluation :
5

The girl that helped me was curt IOU's and helpful.

LENNIE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica R. 
Évaluation :
1

This place is a joke. They have no signs or banners outside that even say uhaul. So I called to get directions and no one could help me. It's a scam, they want you to drive around and around to accumulate more milage therefore going over the specified mileage and cha ching they get to charge you.

Christy L. 
Évaluation :
5

Thanks for taking such great care of me and my last minute request. You helped me out of a jam.

david D. 
Évaluation :
5

Reservations did a horrible job, they said a we would have a 20 foot Uhaul with a dolly for my refrigerator for 110 $total with no deposit. When we got there I had 110 $only because that was what I was quoted and I ended up having to pay more than what I was quoted. I also never got a dolly because they wanted to charge me an extra 10 $for the dolly. Reservations is not keeping up to what they promise on the phone now my refrigerator is broken. I will never trust Uhaul again after this incident. If you have a recorded conversation with me and the person whom made the reservation you will see why I am very unhappy with reservations and I would not recommend reservations. Everything went wrong.

Maria V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew E. 
Évaluation :
5

Merci

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINCY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

Everything went great when i picked up the trailer.

Rudy M. 
Évaluation :
4

They did a good job and let me rent one way when no one else would.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
1

There was no parking on the actual site had to go three times and when I called customer service I was place on hold for over 10 minutes each time.

NANCY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PEDRO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alberto F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan G. 
Évaluation :
5

Very kind and professional service. I was in my u haul truck in 20 minutes. I highly recommend them

JACK G. 
Évaluation :
2

Customer service was sub-par. The employee that hooked up the trailer barely spoke broken English. The trailer was not checked to ensure the lights worked properly resulting in beimg pulled over due to half the brake lights being out.

Krystal S. 
Évaluation :
5

Truck was very clean and the people at Mariposa Tire were great. However, air conditioner was NOT working. This is a desert location and I was lucky it didn't get too hot as the very next day was in the 90's.

Andre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn E. 
Évaluation :
5

All good.

Ronnie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Non les évaluations ont été soumises pour cet établissement.

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