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Pradeep M
Customer Reviews for Marks Cycle & Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It wasn't my ideal location but it served its purpose.
Wanda Dmy truck was in a worst condition and they charged me even when the truck broke down
Gautam BAucun
Walter DMarks is the best with u-hauls and sales and service is impeccable. If I ever need anything to do with my Heritage I go to Marks
Maria AStaff is very personable. They called ahead of Mobile pick up to ensure I was aware of key location. Definitely will use this location again !
Pamela WThe owner who assisted me at Mark's Cycle and Auto Shop was very nice and personable. He made this transaction flawless. I recommend Mark's for uhaul service without a doubt. My final bill reflected exactly my uhaul usage with no weird extra charges. I'm definitely satisfied. Merci.
Tammy PS.O.
Christine MCharged for equipment that i purchased that wasn’t present on my arrival to get the Uhaul. They called me on a Friday saying they could make accommodations and I called back on Saturday and left a voicemail, however those accommodations weren’t fulfilled.
Bradford HEveryone was very friendly and professional. Everything went very smooth and fast , l will definitely come back Thank you
Cris TMark is super nice and helpful
Warren BCustomer service was amazing. Keep it up! I was in and out within 10mins.
William BYour staff was both knowledgeable and very helpful. Kindness always wins the day.
RAMON LMy issue is with the New Bern Ave location. I scheduled a mobile pickup and when I arrived they failed to program it as such and I was there to pick it up and it wasn't ready. I had to drive 30 minutes to pick up a van from this place. Not their fault but that also increased my mileage charges as well as took a lot of time. This ruined the whole experience for me.
Erica ELocation needs more room and lights for late evening drop offs
Jerome CDo exactly the same thing. Great service, friendly, efficient, and accommodating.
Michael SFirst time uhaul user and it was very fast and easy thank you!
Vicki NHi mileage truck 161k. Closed on Saturday's. Prefer in person returns. On line return link didn't work.
Audrey MNice people
James PVery helpful - great customer service experience.
Joshua MThe staff was amazing very professional.
TERESA SLoved the services n friendly ppl, would go back to rent from this location
MARY RNothing at this time, customer service was excellent at this location.
Donald HThe 24/7 share process was hard for me to self-check in. The locks were extremely hard to open. I had to call customer service twice. But, I can say the customer service reps were very helpful and talked us through the process.
Shirley JCharged a "wrongdropoff" fee without contacting us. We moved our college son back home from FL to NC . I wasn't aware of the fee charge until I received a notification email of receipt.
Niya CI had a wonderful experience with this location. The personal service was exceptional. I will be using them again to complete my move!
Anthony MWonderful.
Deborah TI chose a location close to my home to rent the van. The pick up location was changed to a location further from my home without any mileage credit. The correct thing to do would be to move the van to the location I chose. No customer satisfaction was factored into the Uhaul decision.
Brian HI filled the gas tank to 3/4 tank which was more than I was suppose to put in!!! The lot is on an incline so I don't appreciate the extra gas charge! Also the check engine light was on when I picked up the truck!
Michelle Heasy transaction, straight forward and clean
Matthias GIssues with app and service!! Did not allow us to check in
Adam SPlease make it EXPLICITLY clear that vans have to be the same drop off location. I put a completely different location for the drop off and was not notified of this policy until I had gotten the vehicle. It double my driving time and was incredibly inconvenient.
Hannah ZWe requested another location. This location was friendly and fine. The mirrors on the truck were not great.
Austin CWe were never told by uhaul this was a remote pickup. We waited a total of 1,5 hours because even uhaul didn't know how to access the keys to our truck. Also we didn't receive the equipment we rented as extra!! No more uhaul for us!
Robin MLocation was good, owner very nice and friendly. A bit tight getting out and no where to make a uturn with a 20 foot truck on a busy road, used extra mileage needing to go around. Made it to destination and drop off location with just 4 miles to spare. Truck had some significant damage by exhaust.
Victoria YGreat customer service!!!! The owners there were absolutely wonderful!!!!
alex eDifficult to access the parking lot depending on direction you are coming from - driveway is a little hard to find, and is somewhat difficult to access with the 26ft truck
Denton RCall the customers as it says the rental company should do. Especially for 24/7 service. Mark never called me to say the key would be in the truck. I ended up getting the rental about 2 hours later than requested. So I didn't get the full time I paid for. He was quick to say bring the rental back looking out for the next customer but didn't look out for me. The guy was dirty and unkept as though he was working in oil and dirt all night long.
Dennis FThe truck needed oil. The customer service was excellent . The trucks tires were worn out. The suspension was shot. The truck shook and was difficult to control. The engine burned oil.
Barak QVery convenient. Process was easy. Mark was very helpful and great to do business with!
Tamica LExcellent and personal Customer Service. This has now become my favorite place to rent a truck! Should I have the need to rent in the future, this will be my first stop. Customer Service means a lot and again, the service at this location was excellent!
Andrea MMy original appt was at 830am at a different location at Piney Grove Mini Mart, Holly Springs, NC. At 8am that day, I was notified that the pickup location had changed. When we arrived at the new location at 9am, Marks Cycle & Auto Shop, it was closed. We called U-Haul and was told we could just take the truck as it was ready for us. It was not. It had an automobile hauler/trailer connected to it and the key was locked in the back of the truck and neither the blankets nor the applicance dolly was loaded. When the owner finally showed up at 920am he was able to dispatch us with everything we needed.
James BGreat experience overall. Pickup and drop off were hassle free.
Shauntay JLocation was a mess; no staff present at 11:30 am.
Brian SAttendant was very helpful in showing to use the equipment and in hook up of the equipment. Excellent customer service!
KAREN SMy experience was absolutely great. Customer service at this location was outstanding
ROBIN RReally nice guys,got everything up and running.
TAMEEM ACourteous Quick Service. Good as it gets.
Marvin SSystem was down which made for a longer wait time. Though the owner was nice this was still an inconvenience.
Austin EI loved the people in the shop! Very helpful, professional, and quick!
DSHAUNTA PMark from Marks Auto Cycle and Truck Shop went over and above beyond to make my Uhaul experience excellent. I highly recommend this location!
Kathleen CMy hitch instalation was held up for parts shipping isses for 2 weeks whick delayed my departure. I was suppose to get a call as I paid full price for the transaction. Mark and his rep were unable to assist with any help to compensated me for the 2 week delay. I had called customer service and to date have not gotten any calls in response. This is so unacceptable!
shelley GEveryone there is helpful and kind. Quick and efficient service
JAMES G