Customer Reviews for Martin Kennel
(U-Haul Neighborhood Dealer)

107 évaluations

512 CR 217   Nacogdoches, TX 75965

(936) 585-4883

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(936) 585-4883

512 CR 217
Nacogdoches, TX 75965

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

patsy B 
Évaluation :
4

The gas was below half and we were told we had to return it on half

LaQuinta M 
Évaluation :
5

Must turn at the kennel sign and keep straight easier to find coming from Ne Starling Dr than Hwy 59 notate these instructions due this being a country setting.

camilla b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL B 
Évaluation :
2

Floor of trailer was dirty. Moving pads were dirty. Some were wet. One had a large piece of stool (not the wooden kind!) wrapped up in it. I reserved and paid for the trailer on-line but someone else picked up the trailer and was driving. When I viewed the receipt on-line after the trailer was returned I noticed only I was listed as an authorized driver. I did not receive a notification of the return or the final receipt via email after the return. I had to login to view it.

Jerome E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T 
Évaluation :
2

They ended up charging me a total of $190. I have no idea where the hidden fees came from but I am totally unsatisfied!

Dametrice M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Terry C 
Évaluation :
5

Awesome ,Friendly Very Fast In & Out No Problems Will Definitely Referral friends to this location

michael s 
Évaluation :
4

I was overcharged on my uhaul, and I didn't even drive 89 miles. Because I only had to move my stuff into storage that was in town I only used 27 miles. I payed for 35 miles. Which I didn't use plus I refilled gas above what was given to me. I'm at a very vulnerable moment in life right now and I feel like I've been taken advantage of at my lowest. Will never again rent from uhaul again.

Kneilya P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robbin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
3

Was told could not drop off at location closest to address. Had to drive further than two others closer.

ANTOWAN S 
Évaluation :
5

Quick and easy.

Donna H 
Évaluation :
3

After turning off the main road where a UHaul sign was posted. Driving back about a quarter mile or so I came to a sign that read Martin Kennels but no UHaul sign. Knowing that the drop off sight was listed as Martin Kennels I drove down the very narrow driveway where I could see some UHaul equipment but from the road you can't see anything. Next time I will only drop off equipment located on a main road.

Gary V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy S 
Évaluation :
3

Make sure you get the truck needed and necessay items.

Shanawn H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M 
Évaluation :
1

Have someone there who knows the U haul policies and can explain everything in detail. Every time I asked a question I was told "I don't know, I'm just covering for my dad." This was my first time using U haul, and because of this situation it will be my last!

Torrie H 
Évaluation :
1

location was further away . UHAUL service is horrible. will never recommend

Ange F 
Évaluation :
5

Our experience with Mr. Martin was amazing! 10/10 experience!

Kelsie G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S 
Évaluation :
2

Don't recommend if you're allergic to dogs

Jazmyn E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S 
Évaluation :
5

Very friendly and easy to communicate with

Kelly S 
Évaluation :
5

Martin Kennel was a get help. He assisted me with adding the information since there wasn't any signal in that area.

Zuar J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M 
Évaluation :
5

Easy process!

Donna O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin S 
Évaluation :
5

Courteous, helpful personnel. Shared tips to save me time, money and potential problems. Facility had easy access and egress.

Jon P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip O 
Évaluation :
5

I had a great experience picking up the truck. The only issue I ended up having is that when I went to drop off the truck, it had Martin Kennel as the Drop-Off location, even though I'd told him I'd drop off the truck in Spring, TX He'd chosen "unknown" location in Spring as my drop-off point because he couldn't find the drop-off location in his system. Anyway, on the e-mail link U-Haul sent me, I was unable to change the drop-off location, there was no option for me to add the pictures of the truck and the mileage/fuel gauge, which made me pretty nervous since I was dropping it off on a Sunday with no employee at the drop-off place. I had to call U-Haul's 800 number and wait on hold for quite a while to be able to speak to someone, just to ensure I would not get penalized for dropping off the truck in Spring TX where I had planned to. all along. It was an inconvenience for sure, but the pick-up and truck itself were great.

Felicia S 
Évaluation :
4

This location was not convenient, it was 10 miles from where I told U-Haul I was. There was another location a half mile away but was told I had to drive 10 miles instead.

craig c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY B 
Évaluation :
4

Great and fast service. Took minutes to book online. I would suggest to anyone who wants to rent!!! Merci!

Serghei B 
Évaluation :
4

Incredibly helpful and efficient. Not nearly as difficult as picking up the vehicle.

Jeffery L 
Évaluation :
5

The moving pads smelled like dog and had dog hair. This made all of our items smell like dogs. They needed to be washed.

Matt C 
Évaluation :
5

Mr. Martin was very nice, he got us in and out without much fanfare. Appreciate his courtesy!

Anne C 
Évaluation :
3

Double charged me - starting mileage 98752 - ending mileage 98793 - our $20 of gas in - $256 total charge for 41 miles - I will die before I rent UHAul again

Byron H 
Évaluation :
5

I can't think of anything that would improve the experience I had at this location. They were excellent.

Ted L 
Évaluation :
4

Although a short drive out of town, the staff was very friendly and supportive.

LARRY J 
Évaluation :
5

Friendly and easy drop off.

Joseph S 
Évaluation :
4

A pleasure to do business with

Curtis J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W 
Évaluation :
5

Excellent customer service!

Camilo R 
Évaluation :
5

I have rented Uhaul equipment from the folks at Martin Kennel twice in the last few months, and find them to be easy to work with, professional, and genuinely nice people. Je la recommande fortement.

Gary W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki F 
Évaluation :
5

Signage not good. Not easy to find.

Delbert B 
Évaluation :
5

Didn't have cell service to check it back in. So maybe something to scan saying you have returned your equipment for after hours.

Tiffany B 
Évaluation :
5

very friendly easy to find

Stephen L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren F 
Évaluation :
5

Add a thermos of coffee!

gary d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G 
Évaluation :
5

I initially chose this location in order to support rural business owners/operators, because my home in VA is also rural. I'm grateful I did, because the move took longer than expected and we were running behind. Although we arrived after 9:00 PM, the Gentleman came out and graciously helped us return the trailer. That's two pluses, the support after hours and also being so kind to us weary movers. I'm deeply appreciative of his demeanor, and made a point to introduce my daughter so she could thank him as well. That's good business.

jonathan c 
Évaluation :
5

Someone came out just as we arrived and greeted us. Very friendly and helpful. He made check in quick and easy. No waiting in line. He took care of checking the trailer in as "returned" quickly; and we received email confirmation within minutes. Pleasant return.

John T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C 
Évaluation :
5

Friendly folks. No issues whatsoever.

Patrick B 
Évaluation :
5

Very helpful, sweet and understanding!!! Absolutely hands down the BEST experience I've ever had

Bobie U 
Évaluation :
5

Live down the street so it's super close. If finances and space permitted, I would like to see them expand their line of packing supplies if possible.

Patrick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B 
Évaluation :
5

Very friendly staff and great customer service!

Roger S 
Évaluation :
5

Nothing!

Shane G 
Évaluation :
5

Pick-up and drop-off could not have been easier, and everyone was incredibly helpful at every step!

Priscilla C 
Évaluation :
5

Additional signage at the actual location

Dennis S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clevon L 
Évaluation :
5

Keep up the good work

Sharon H 
Évaluation :
5

I was very concerned when I realized the trailers were not designed where you could lock the trailer to the vehicle. Had an overnight stay at a hotel and I was worried the trailer might not be there the next morning.

Donna C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy S 
Évaluation :
5

Easy Peasy! Wonderful people to work with.

Gary G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B 
Évaluation :
5

Great service. Very friendly

Megan S 
Évaluation :
5

The people there were very prompt, friendly, and helpful.

Leah G 
Évaluation :
5

Easy check out and check in. Friendly folks. Less than a mile from my house. No downside whatsoever.

Michael S 
Évaluation :
5

Just keep going down the road after the sign. Their place is in the back. Super close To my house and very helpful!

Patrick K 
Évaluation :
5

The Rental Pick Up is excellent. It's the U-haul main hub. I call to rent gave all info they asked. Got to rental pick up and it took a little over an hour. The hub evidentally has very outdated communication. The call was dropped and the hub asked for my same information 3 times. I was late for destination. I would definitely go back to Martin pick-up but I will check to see if the hub has updated their end. U-haul hub your making your pick-up and drop-off not to be desired and it is not their fault.

Wanda S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raoul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE E 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page