Very happy with the service going to use again next time
richard cariello
Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not friendly at all, Couldn't be bothered to accept the trailer back. Would not recommend this facility.
John SantiagoNothing at all. The service was wonderful. They helped me use the online app and keys were ready for me in the lock box when picked up. I've used you before but never the app and that was so quick and easy to do. Thank you for all your help. Merry Christmas!
Jimmy BadilloUsed this location before and it's always been a great experience, friendly staff and clean equipment
GABOR KWAUKAI was overcharged excessively. I rented a truck for about two hours and drove 22 miles. I had to pay $67,83 when the advertised rate was $19,99 per day. Never was I told the price for the rental would be that high.
Rudy RegaladaTruck available and provided as promised.
Darlene ThomasRien
Dale MasseyI had an amazing first time experience here. The staff was so nice and helpful. They were extremely accommodating. I will be returning for future rentals if needed.
Melissa BradyThe pickup location has a strong cigarette odour. The gentleman who checked us in was okay, and there was a slight miscommunication. I requested one day (24 hours) of use but was given a document that was charged for $30 SaveMove. He could not change it back and told me to call customer service. Thanks to customer service, Aishia explained all the information on the phone with me. My suggestion is Uhaul need to provide training for check-in desk service.
Panwarat PorfidioLe personnel était amical et serviable. The only thing which could be improved is parking but that might just be a limitation of the lot.
David CurtinEveryone was very friendly at Marty's. They were efficient and thorough. The van might have been a little cleaner, but it ran well and did the job. Marty was apologetic that it hadn't been swept more thoroughly. A nice place.
Betty WhitePull them from being a U-Haul location. I will never go back to that company for anything.. Car repair and/or U-Haul rental
Tammy JeancolaEverything was a good as I hoped
Louis ScottoVery helpful staff
Thomas BrundageStill waiting for my $60
Donald YackerenFast, easy and friendly service. The trailer I picked up was in great shape. Easy pick up and drop off.
Thomas AltamiranoKeep doing what you’re doing
Donald Denardoexcellent staff very helpful..... Ill go back when ever I need again n again
thomas choiYou over charged me twice. Very disappointed
Walter JacksonThe one thing I did not like was a charge of $25 for cleaning when the vehicle was returned within one hour, completely clean what I don’t like is the underlying charges that UHaul tries to get away with
PAMELA GRAHAMMileage was inaccurate, as well as the gas. A worker directed by the guy behind the desk confirmed this issue and said he would let the guy behind the desk know . When I returned it , the guy behind the desk said he would check it in just leave the key. They still charged according to the inaccurate mileage, and charged me for gas even though I returned it with the same exact amount I picked it up with. Allegedly the U-haul rep does not work on the weekend so , AJ is going to address it on Monday when he is working.
James MerrittVery confused where to park and the space was very small.
EUGENE NITKAThe texted link to scan the license in - the lighting in there was such that it just wouldn't scan. The photo issue was 50 % of my time inside the building. "Do it another way" erased my front photo each time. Then I couldn't submit. That was basically the issue.
Brendan SohanNo need fa
Lesie SchabI dropped off after hours, at night, the place was well lit and Uhaul's return instructions were simple to follow. Key box was easy to find, I was impressed. Good Job UHaul
kathy jonesnothing!!!
Bob KirkWhat can I say? I'll start with this, the owner really tried to make it right and refunded some money. Something is better than nothing. I moved from NY to FL. Left some stuff behind so I flew to NYC. Ubered to Wappingers (costly) got to the location only to find the keys were NOT left in the drop box or safe for after hours pick up. So I was stranded at the location, no keys, no car and in the rain to boot. Had to take an Uber back NYC only to return the next morning. U Haul's customer service simply said, "Well, try again in the morning". Useless. Marty thank you for being empathetic to the degree which you could. I applaud you for being human. Thanks again.
Carlos MalaveI dropped the truck that I rented off at 3:26 pm when it was due back by 3:28 pm. We worked non stop to get everything out and gas the truck back up to return it on time. When we dropped it off the employees just took the keys and said the leave it where it was, nothing was signed, no receipt given. Then a few hours later I receive an email receipt charging me for an extra day stating that my drop off time was 6:03pm. I will be calling for a refund. The GPS on the truck I'm assuming can be checked to prove that it was parked at the drop off location on time.
Vincent GizziThank you so much for your efficiency!
CRISSY GROENEWEGENIt seems laborious to constantly take pictures of my drivers license for each rental. You seem to have my information in your files. Like car rental companies, it would be great if you could use what you already have. A spot check is appropriate but the hassle of take pictures at places with spotty reception or wifi is a hindrance.
RAYMOND SMITHThis truck did not have the sliding ramp...
Joseph MaggioEverything went as planned
MAT ARSITZMake sure that the windshield is clean on the inside and that the windshield wipers actually work. Had to replace them myself.
Lance SperlThe owner at Marty's provided excellent customer service. He was very friendly and helpful. I have already recommended him to several friends. If I ever need to rent a trailer or truck in the future I would go to him. Chris McLiverty
Christopher MclivertyThis location was great and they made the experience easy and enjoyable. I would definitely recommend them!
Tracy CrawsonMerci
Heriberto SantiagoWe returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn't use the location feature in my u-haul app. Nevertheless, I called Marty's automotive the next morning and they confirmed everything was finalized in the system.
Concetta TomainoAgain, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.
Gregory FreemanGreat experience !
MARIOG FIOCCOGood quality service
WALTERBERNARD HOGANStraight forward transaction ... no problems, nice people.
MAURICEH JR CORYEAI rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.
EDWARDKELLY MCCARVELThanks to the friendly service from Marty and staff.
Lisa AngelOnline service was POOR. On site service was POOR. Tons of extra hidden fees. NEVER using uhaul again
Victoria YorkThey are personable, most helpful, courteous and professional. Can't beat them.
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