Customer Reviews for Massey's Furniture Barn
(U-Haul Neighborhood Dealer)

Évaluation :

5

Only issue was that the tires may have been out of balance. Extreme shimmy in the steering wheel over 45 mph.

Évaluation :

2

The confusion between the app, corporate, sister locations and the entire rental was ridiculous. The ladies were sweet but the rental situation was beyond frustrating. No military discount but one lady added one.

Évaluation :

5

Was lied to how the payment woks N now i am over drawn in my account I was verbaly told 52 was coming out what ever indont use would be put back on my card THAT IS WHAT I AGREED UPON! but noooo instead they took the 52 and then charged me again the amount inused And because of that i am over drawn waiting till 8 am to see for sureif the bank charged me a over draft fee because of

Évaluation :

3

We returned on Sunday so there were no personnel to help us. They should have better signage for returning keys.

Évaluation :

5

There was a system error and my card was charged 7 times. Other than that, the customer service was great.

Évaluation :

5

great customer service

Évaluation :

4

Worked out well

Évaluation :

5

You had a leak in a tire but you never actually fixed it. Told the renting facility you replaced the TPMS sensor and needs to drive and should shut off. THATS 100 % FALSE YOU NEVER NEED TO DRIVE CYCLE IT. You should have just replaced the damn tire. Also your battery took a shit with nothing but the windows down which are manual might I add.

Évaluation :

5

No negative comment

Évaluation :

3

No one there

Évaluation :

4

No issues with Massey's. I do have an issue that is still unresolved. U- Haul policy provides for extra included mileage if customer needs to travel to pick up the truck at a location other than booked. I'm still arguing with U-haul aboit this

Évaluation :

4

na

Évaluation :

5

Rien

Évaluation :

5

They were helpful at drop off. They did reach out to me to tell me the extra charge but when I disputed them she said she would ask the manger and get back to me…..but never did.

Évaluation :

5

Quick easy worth the time gas milage was good

Évaluation :

3

The right back tire was completely bald, leading us to being stuck in grass for a time while attempting to load. The cabin and driver's area were very dirty, not swept out from the last user, and garbage was left in the drivers' area. The driver's seat adjustment was stuck and took two men to adjust it for us. This vehicle should be much better maintained. I have never been in a Uhaul truck that was in this condition.

Évaluation :

4

I reserved the truck Friday 8/11 on-line for 11am Saturday 8/12 @ Massey Furniture Barn. When I arrived 8/12, the lady didn't have a reservation for me. Fortunately a 10' truck was available and she was very helpful to get the rental entered. The program would not allow me to take a photo of my license so she used her own phone to do so. The truck was very well used and from another state. Left wiper blade was halp peeled from the arm. Unfortunately I ran into very heavy rains as we were under a tornado watch. Poor wiper performance definitely made driving stressful. My previous rental was in much better condition with fewer miles but some outstanding prior damage. I was not able to get the app/on-line return to work. My granddaughter came and she struggled to get thru the return process also. I am not impressed with the malfunctions of the app

Évaluation :

5

We had a reservation at another location and the man was rude said he had no internet go somewhere else we went to the arsenal location and the were phenomenal and has us in a truck in no time

Évaluation :

1

Making sure the equipment is not going to be dangerous and properly serviced and not hundreds of dollars payments

Évaluation :

2

It was a lot of people but no one was taking care of the truck

Évaluation :

5

Just a concern - the truck was returned prior to the 4-hour limit, yet I received a phone message the next day stating that the equipment was late, had to be returned and that there could be a late fee. When I called to discuss the issue, I was told they didn't know why I got that message; everything was fine and the truck had been properly returned in a timely manner. Maybe UHaul can double check before leaving a negative phone message?

Évaluation :

5

Amazing customer service! The original truck were reserved had not been returned on time and everyone behind the counter worked diligently to find a solution, would definitely rent from here again!

Évaluation :

5

Best U-haul store we ever visit. We'll use their service again next time. Fortement recommandé!

Évaluation :

5

Very nice place. You can rent and purchase furniture there as well. Michelle and her associates were friendly and knowledgeable.

Évaluation :

5

The passenger mirror was not stable. The mirror would shift while driving, making lane changes and backing dangerous.

Évaluation :

1

Absolutely horrible customer service. Don't recommend. Oh and let's not forget the dumb C*NT who messed up and argued with me. Never in my life will I do this again.

Évaluation :

5

It was simple and easy. Thank you!

Évaluation :

5

The lady at the desk was super nice and pick up was smooth

Évaluation :

5

This is the second time I have rented here. Both times were good experiences.

Évaluation :

5

Please stop letting people smoke in cab. Very stinky and ashes left in cup holder. Yuck. But the location was polite and helped us out some

Évaluation :

2

I might have went a few miles but was charged 82$. Was charged gas I didn't use. The person before me must not have filled it cause I barely used any gas. Just ridiculous.

Évaluation :

5

Other than a beer can my daughter found in truck that I over looked when inspecting truck at pick up and a dirty face mask I missed when I was inspecting truck when I picked it up. It was good n clean It drove like a charm and handled very well on our winter roads.

Évaluation :

5

The staff at Massey's were wonderful. Helpful and very friendly.

Évaluation :

1

I was charged for an extra day although I dropped the truck off by at 3:30 on the same day!! It was New Year's Day! Wouldn't you think someone working on New Year's Day would know it was the 1st and not the 2nd???

Évaluation :

2

The u haul was filled with mud in the cab and in the cargo area. I was charged the 28 dollar insurance after I told them I don't need it.

Évaluation :

5

Hard to improve on great service.

Évaluation :

4

we dropped off after hours. We were not able to check out on uhaul.com because our contract no. kept coming up invalid. We phoned the next day to make sure everything was ok and the service rep said they were checking everything in and would sent an email conformation. We did receive the email promptly and were very satisfied.

Évaluation :

3

Just left uhaul in the parking lot and keys in the store no one inspected uhaul

Évaluation :

2

Bad Customer Service...

Évaluation :

5

Friendly staff. Equipment easily accessible

Évaluation :

1

I hail we rented was not clean or running right and was charged for day after we took it for hour it’s not fair truck was not running right and shouldn’t have been charged

Évaluation :

3

This location failed to check in the truck properly. The cab smelled like a dirty ashtray and it had dried mud on the floor. Also, when I opened the back door it was filthy and smelled of moth balls. This location could have done a better job ensuring the truck was cleaned before being rented again.

Évaluation :

5

Everyone was so awesome and helpful! Thank you...

Évaluation :

1

No one to help us hook up trailer. It was too heavy to lift. Tongue was on ground. Rear of trailer was pushed into a hill making the front of trailer impossible to lift. Had to get help from a salesman in the adjoining furniture store, he was kind enough to temp hook up trailer to pull it out of hill enough to raise tongue with his car Jack. Because of this hour and half delay with hooking up we returned trailer an hour after it was due back and charged a whole other day of use. I voiced my complaints at the return location explaining what had happened and was told no problem, however checked my credit card and I was certainly charged an extra 29,6 for an extra day.

Évaluation :

5

I really don't is anything, I found the process very simple.

Évaluation :

4

Flexible and good customer service