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LOYD Y
Customer Reviews for Mattress N Furniture Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It's just awful! The worker from whom I took the keys kept trying to overcharge, on November 25th I came to make the payment on the spot but for the numbers that were several times higher than on the website - I refused, on November 26th I made an online application and came to the same person to take the car and in the end he again charged me much more than it should have been without explanation! A rental experience after which I don't want to use your services anymore.
OLEKSANDR KThe staff at this business was very helpful and polite. I did not pick this location and was called and told by a representative a day before pickup location was changed and was not offered much compensation except I was told I will get a $50 credit back on my card after the fact
Jeffrey GVan wreaked of cigarettes. Had to drive with both windows open for 2 days.
Jenny BVery good customer service
MUTASEM EExcellent services
IDANIA SI wouldn’t recommend a uhaul inside of a furniture store.
BRANDI SA
Louis TGreat service - quick, easy pick up
Rebecca WDeposit hold too expensive
ROLANDA HNothing everything was smooth this will be my rental location
Diana Prented a 10' u haul truck. Was told when I arrived that they had no power and the u haul tuck that I reserved only had a 1/4 tank of gas left. the gas tank should of been full. He offer me a cargo van to move with, which had a little over 3/4 of a tank of gas. Took multiple trips to complete the move which means do to extra miles it cost me more. Someone should of taken the moving trucks and filled up the gas tanks. They didn't do this because they did not want to wait in line to get to a gas pump. Would not recommend.
Eugene GAll was excellent. Thank you.
David HVery friendly and prompt service. I will definitely rent again from this location
Prudence BHorrible experience uhual quality in this location is no good. Truck was very unsafe i almost crash
zoraida cLess then mediocre service.
ALEXANDER LThere wasn’t anywhere for me to park a 20ft truck, and the parking lot was also just small.
Jordan WDidn't have the appliance dolly I reserved, was not informed in any way beforehand. Passenger side mirror was loose, shifting out of alignment multiple times during transit, very dangerous.
Patrick PThe staff was very friendly and helpful, even after I took possession of the rental truck. They were very prompt in, assigning roadside assistance and reached out to make sure I was happy.
antonio pDidn't have the dolly I reserved which caused a mad dash to find one as it was necessary to my move
DJ ANo me ha. Devuelto el deposito y pasaron más de 24 horas
Joaquin Dmake sure that the vehicle is clean before allowing it to be rented. The vehicle was filthy I wish I could upload my photos of the van. I will not be going back to this location.
LaRhonda TI really do like this location, excellent customer service! the only thing i suggest is to have the vehicle cleaned up on the inside before the customer arrive for pickup.
Michele MNice owner of the location and very convenient
SHAWKY MNothing. Great service at pick-up. Checking out the equipment and verifying process via the app or the web was a great experience. No surprises.
Marina KWork w me well good service always UHAUL ❤️
DEBRA EThe AC stop working and it was hot weather I was already on the high way so it was not good idea To go back to the location to change the truck
Shawky MIn and out
TIA MRien
Racquel GJust continue the good service .Thank You!
Elvin MBad service bad customer service
adhm bVan was not clean
DONNA DCustomer service was great and helpful.
jenny cVery honest and cool person in the front desk give him 5 stars
marcos SVery clean truck, ran well and good a/c! Definitely recommend this site!
Joan SI was over charged need my money back
Jeremiah Dtruck has poor maintanance
CARLOS DThe owner of this location was very cranky and rude. Extremely unprofessional and made me feel like I was an inconvenience because his computer was down at my pick up time. I received my truck an hour late and he also did not have a dolley or furniture pads like I requested but I was still charged for it. Would never go back to this location, the guy acts like he's doing you a favor.
Gabriel DWith the vehicle I was given, I discovered the left rear turn signal was not operational as well as the brake lights in the rear. Though vehicle was clean, these were problems I view as a serious hazard.
Bradley BPolite & professional was representative in live
teimuraz nPrint out receipt papers upon pickup Werent offered. He wasn't there earlier than pickup time. Nor an hour before his shop closes to drop off early. I didn't use app to return truck so it the refilled tank wasn't noted and charged for plus a late fee even though the truck was parked there all day from being dropped off the prior night.
Alexander HOverall an outstanding experience. We will definitely be back the next time we need a truck.
John FThe guys there are friendly! I've rent from their facility multiple times.
Sonia CEstaba cerrado para la entrega
Aniello SI returned the truck in the evening. The lot was full of personal cars already parked in the spaces in front of the store, so I had to find a spot on the side of the store. There was only one space left, next to the trash cans and I had to park there. (There was a car parked in a spot that seemed to be allocated for truck returns, directly next to where I parked the truck). While inputting my truck information in my phone, a man came from in front of the store and urinated against the building. When I started taking pictures of the cab, another man walked up to me and tells me I can't park in front of the trash cans. I asked him where I should park because there aren't any more spaces. He tells me to give him the key and he will park the truck. I said no, just tell me where to park. He insists on getting the keys again, but I asked again for him to tell me where to park. Then I asked him if he works for Uhaul, to which he didn't answer, but then reiterates while retreating, that I can't park in front of the trash cans but I should move the truck to the space behind the trash cans. I looked at the space he referred to and it was small, dark, and seemed over grown with shrubbery. I decided against that and completed my evidence pictures for submission and left. I didn't feel very safe having someone who refused to identify themselves walk up to me. And while there was light coming from the adjacent lot it was still a little dark in the area I parked the truck.
Enid MThe only problem is the A/C in the truck not work
Jose RThey scammed me, they recorded that the gasoline was a quarter, but when I received it, it was empty, and when I returned it, I returned it empty as well, and they withdrew $19 for the gasoline. This is a scam!!! I want to complain and get my money back
Ahmad MTruck i rented needs front alignment i was all over the road. I was charged 30 extra after i put $45 in fuel to put it back at original fuel level. My bill was 179,12 including $30 and $20 extra in the total. I have been renting from uhaul constantly over 5yrs due to my moving company. That Truck should not have been rented out on these conditions. Hopefully it goes to the shop before something major happens!!!!! Today was a total loss!!!!!!
Leron PThe dolly I booked while booking uhaul was not there in this location. I have to buy dolly for my move. Either app should tell about moving equipment available at location or each location should have all equipment. At last min I can't not cancel cause I won't get any booking at different location last min.
Pritam BThe staff was kind and easy to deal with. The rental process was easy and quick.
SANDRA P