Customer Reviews for Mattys Marine & Motor Sports
(U-Haul Neighborhood Dealer)

Évaluation :

5

MATTYS MARINE & MOTORSPORTS LOCATED AT 403 OLD NATIONAL PIKE IN BROWNSVILLE ,PA.ON MARCH 12 IN A TIME OF EMERGENCY . WERE VERY POLITE, COURTEOUS AN CONCERN IN MY TIME AN NEEDS TO ASSIST. MR & MRS STEVE MATTY AN SON RYAN. MADE SURE THAT MY TRAVEL WOULD BE SAFE AN A PLEASURE. ALL U-HAUL AGENCES SHOULD TREAT PATRON THIS WAY.

Évaluation :

2

The lady that operates this location was extremely slow at processing equipment. I was there for 45 min before hooking up the trailer to rent a auto transport trailer. I rent them often and it's generally 10 min or less from entering the store to hooking up the trailer provided there is not a line of course. No line at this location. She repeatedly had me give her information, she seemed to have great difficulties communicating with Uhaul. I would suggest u Uhaul assist her with better training to make transactions smooth at this location.

Évaluation :

5

The online check-in process was horrendous. Everything else was perfect.

Évaluation :

2

the woman who checked me in was very rude to both me and the people she called to verify my identity. Admittedly I was late to pick up the truck which I did apologize for but I was so put off by her that I would rather go to a different location the next time I need to rent a truck.

Évaluation :

3

Ok

Évaluation :

5

Thank you guys, ever so much 🙏🏾

Évaluation :

5

Polite, friendly, knowledgeable, and professional. If I have rental needs in the future, this will be the first place I will go !

Évaluation :

5

This location was very nice. They were 100 % helpful and everything was great.

Évaluation :

1

Dislocations even worse has one truck to rent and is only open from 10:00 to 5:00 Tuesday through Saturday what kind of hours is that

Évaluation :

5

CHANGE NOTHING. THE LADY WAS VERY HELPFUL,POLITE,AND NEW WHAT SHE WAS DOING.I WILL NEVER RENT FROM THAT NEIGHBORHOOD U-HAUL DEALER AT 701 W MAIN ST UNIONTOWN PA. BUNCH OF RIP OFFS. THANK YOU MATTYS MARINE AT 403 OLD NATIONAL PIKE BROWNSVILLE P.A FOR THE GREAT SERVICE. SKIP THOMAS.

Évaluation :

3

I booked the Uhaul at a location convenient for me. I was shifted to a new location 2 days prior to pick up, that was accessible, but not nearly as convenient. 12 hours prior to pickup (and after business hours), I received a phone message that I had been converted to 24/7 Auto pick up. I needed to have a GPS enabled phone. I did NOT request this option, I did NOT want this option. And had this reservation been for my 87 year old parents, it would never have worked, as they do not own a cell phone. UHaul needs to make clear to customers that they are cutting down on personal contact and want the customer to be responsible for self- checkout. The business where I was assigned to pick up the vehicle was not even open when I picked it up. If there was a problem, I would have no one to talk to. This type of hands off service is both good and bad.

Évaluation :

5

Very friendly and professional atmosphere! Easy to rent and a great price! Ty for a good rental experience.

Évaluation :

2

Mattys Marine & Motor Sports is not the issue. UHAUL is. I reserved a one way trip starting at Pleasant Hills, PA (less than a half mile from my house.) The morning before the move, UHAUL called to tell me I had to go 30 miles out of my way to pick up the truck I rented. I had to use the mobile service to pick up the truck. There is no T-Moble service at the Brownsville location, so I could not use the phone app. It took over 30 minutes to get thru to UHaul to get the code to get the keys. Another 40 minutes to drive back to my house, where my friends and family were waiting around to help me move. It is a horrible way to start moving day! None of this is Mattys Marine & Motor Sports' fault. This is UHAUL being dishonest. A reservation in Pleasant Hills should mean I pick up the truck in Pleasant Hills. At the very least, UHAUL should let you when you make a one-way reservation on- line that they will send you anywhere they please to pick up the truck.

Évaluation :

4

Had to clean the mess from the previous people so wasn't happy about that after loading and unloading just to not get charged extra money.

Évaluation :

1

I signed up to rent a cargo van, was switched over to a 15 ft truck because cargo van was not available. Was charged in advance over $80 drove the truck less than 15 miles upon check out was never refunded the difference between the actual fees and what I had paid in advance I will never recommend U-Haul again

Évaluation :

5

Nothing everything went smoothly from signing in and returning the truck.

Évaluation :

5

Nothing. Chris from uhaul was so helpful!!!! Will rent again!

Évaluation :

5

Very good service

Évaluation :

4

Dropped off after hours.

Évaluation :

5

excellent & friendly service

Évaluation :

5

The Uhaul app would not work to drop off the truck, had to use the website to get it to work. Je

Évaluation :

5

The enclosed box trailers are extremely heavy and should have trailer jacks on them. Lights flickered frequently while towing.

Évaluation :

5

YOUR AUTOMATED SYSTEM SUCKS,,,I TRIED THE PHONE NUMBERS LISTED TO RETURN AND I GAT A RECORDING THAT YOU WERE CLOSED / AFTER HOURS. IT WAS 6:32 ON A SATURDAY NIGHT. I TRIED TO GO TO THE WEBSITE, BUT THERE WAS NO SERVICE IN THE AREA. ON MONDAY I DID RECIEVE A PHONE CALL FROM A VERY PLEASANT YOUNG LADY WHO WAS ABLE TO RECIFY THE SITUATION. I HAVE RENTED DOZENS OF UHAUL OVER THE YEARS, YOUR "RETURN" PROCESS IS MAKING ME RE THINK RENTING ANOTHER UHAUL.

Évaluation :

1

Returned vehicle a day early and still was charged for full time even after placing a note as told in key return box as they were closed

Évaluation :

3

There was an issue with the truck not shifting properly.

Évaluation :

5

Nothing. They were great and very knowledgeable about the equipment and what had to be done to maintain it for the next customer.

Évaluation :

1

We were promised a discounted rate because they moved our location almost 30 miles one way away so an extra 60 miles round trip....was supposed to pick.up at 10 am.arrived and store wasn't opened..waited for owner or employee to arrive another 5 to 10.mins was extremely rude. So we were an hour behind schedule from the door and paying for 60 extra miles and no discount on rate per miles at least for the extra miles they had me drive out of the way.

Évaluation :

5

the lady was very kind and did everything she could for me. Everything was very clean and done very nice.

Évaluation :

2

Was at this location over 50 minutes just to rent a small trailer.

Évaluation :

1

On line booking is a complete waste. Uhaul and rental location on two different pages. I wanted a local pickup and uhaul was going to make me drive an hour in the wrong direction to pick up at. Called u haul custiomer service poor, no at' stop rent between Pittsburgh and Williamsburg va.... very unsatisfactory

Évaluation :

4

I have rented from there many times i dont think i would go anyplace else if i could choose

Évaluation :

5

Will do business with them again

Évaluation :

5

Everything was perfect

Évaluation :

2

This location does not answer or respond to phone calls and also calculated my bill incorrectly. Terrible service

Évaluation :

5

It took entirely too long due to your system crashing. It took over an hour and numerous phone calls to finally leave with truck. This delay was not in anyway due to the individual that checked me out.

Évaluation :

5

Matty's Marine was Friendly and very Helpful with answering any questions I had. The trailer was Clean and ready to rent out. Great local business, I would definitely rent from them again. Merci!

Évaluation :

1

The woman who was helping me was easily the rudest woman I've ever spoken to in my life. She was angry at me for taking the UHaul truck to a different location and called me stupid for doing so. SEVERAL TIMES. She kept complaining that I was dumb for taking it to a Washington drop off location because thats HER truck. She stated that she can save me money by changing the drop off location to the same spot and I had told her if it saves money than I'll do it. She then replied "well it's too late now I'm not doing that" She then explained to me that the place I'm returning the truck to never cleans it. I then stated that I'll be sure to clean it out before I return it, she actually replied to me and said "You can fucking crash it for all I care" This is not an exaggeration these were her exact words. I've never felt so disgusted by an interaction with someone I just met before. She required everyone in store to wear a mask when she wasn't wearing one. She told me she couldn't understand me because I sounded stupid with my mask on. She then again said how stupid I was for taking the truck somewhere else. She overcharged me by $40 than the rate I locked in on the website because she was angry that the website offered me a discount to take it elsewhere. This woman should never act this way to anyone let alone someone who is giving her business. I have another move coming up however will not using U-Haul just due to the fact that this woman runs the local u-Haul office.

Évaluation :

4

Trying to reach the U-Haul corporate offices to do the 24 7 return was a complete disaster.Thankfully the location was great was gracious enough to come out after hours to assist.

Évaluation :

5

Shorten the interrogation process.

Évaluation :

4

Get the person from uhaul in to train them on the new system only needs the dolly for one day but had to pay for two so cost was high

Évaluation :

4

you need to upgrade your leaseing forms to make 1st time users faster and easer to rent equipment

Évaluation :

5

The folks at Matty's Marine were very nice and a pleasure to deal with. They represented U-Haul very well and I wouldn't hesitate to use them again.

Évaluation :

4

The lady at the front desk went above and beyond to make sure that I had a clean truck to use. She explained everything to me quite well was very nice. Except for the initial confusion concerning the truck, which I don't believe was her fault, everything went well. I will be in need of a smaller truck in the very near future and will be back to this location.

Évaluation :

5

good people and clean place to rent

Évaluation :

5

have cleanest trucks and they were very helpful to me. Advised me on all my needs. Even told me to come back the next day when a appliance dolly would be available if I still needed it.

Évaluation :

5

The check-in procedure when wi-fi is not available and it is after hours at the facility, is a terrible idea. A lot of us do not have data plans and live in a good cell phone reception area.

Évaluation :

2

nothing.

Évaluation :

5

when returning after hours faster customer service to make it easier. or maybe if my email was correct it would have been easier, not sure but overall great equipment and service at pickup!!

Évaluation :

5

The right tail light was broke he put the wires back in it but by the end of the night the wires came back out By the end of the night light did not work

Évaluation :

3

Uhaul is definitely an inconvenience for them and they were not veey friendly. Uhaul's policy of calling a friend is RUDE! We were 5 hours from home and to have Uhaul call someone else to verify that we have given a correct second phone number is wrong.

Évaluation :

1

Told us to come drop truck. There was a line and it was closing time. We returned the truck on the app.

Évaluation :

5

nothing

Évaluation :

5

Very helpful

Évaluation :

1

Woman was rude and condescending.

Évaluation :

4

I was confused as to where drop off the truck and leave the key. The site representative was a little rude but kind enough to ask If I wanted to return to fill up the gas tank as I had not done so prior to being charged for it.