Customer Reviews for MAW Specialized Lawn Care Services Inc
(U-Haul Neighborhood Dealer)

Évaluation :

5

Drop off process was quick and easy

Évaluation :

2

Muffler rattled, 1 % left prior to oil needing changed when we picked it up, front plastic guard under truck continued to fall needing rebooked at every stop. Lady at MAW seemed annoyed by needing to assisted me when picking up truck. Stated she would be there till 4pm and I returned truck at 2:30p doors were locked.

Évaluation :

3

I was 30 min on the extended day and was charged for an entire another day. If I had not gone to refill the gas gauge and sweep out the truck I would have been there on time. After explaining that it made no difference

Évaluation :

5

Everything was perfect

Évaluation :

1

The uhaul rented to me had no taillights & I got pulled over & got a ticket. Now I have to appear in court over this.

Évaluation :

3

Check and maintain equipment better. The dolly was suppose to be rated for the vehicle I was towing, but the tire straps were way too short to fit the tires. Luckily I had some heavy duty ratchet straps I had to use to attach to the existing straps to lock the wheels to the dolly.

Évaluation :

5

There customer service was excellent an I would recommend them to everyone am equipment was easy to get to an clean

Évaluation :

2

Uhaul app/website didn't want to work, so I went in and dropped off the key. Told the gal that I couldn't get the online check in to work - she said OK and and said she'd handle it. Then charged me $20 to do it. Would have been nice to know - not find out after it has already been charged to my card. I couldn't get the online check in to work - WHY SHOULD I BE CHARGED OTHERWISE DURING BUSINESS HOURS! RIDIC?ULOUS! Rent from anywhere but here.

Évaluation :

5

Start by at least having all the rental stuff there You had almost two weeks to get all the items at the place close to me but I had to drive twenty miles to pick up the vehicle and trailer but no appliance Dollie like that was ordered so first 20 miles on contract was getting home. Had to go find the dollie I needed (ordered) and had to rent at an additional cost The dealer was just fine U-HAUL DROPPED THE BALL BIG TIME

Évaluation :

1

The people at this location were very rude and acted like it was a bother to have to talk to me. it was dirty outside and the inside looked messy. the truck I rented had many issues and was dead on empty when I left I had to go straight to a gas station because it almost ran out of gas. it ran horribly which caused my trip to be very lengthy. it took alot longer to make it home. I feel I was treated very poorly as a customer and have always used uhaul my whole life and was not impressed at all, I feel like i would not suggest anyone to use them again and would hesitate to use them personally again as well.

Évaluation :

3

This location was not just a uhaul business. I had intended on doing an after hours return, but felt uncomfortable leaving it there as there were no other uhaul equipment around, only a uhaul sign mixed in with other signs on the building. When I did drop the trailer off the next day, I was told to put it in a parking lot off property.

Évaluation :

1

Make sure what’s been ordered is at the location and ready for the customer.

Évaluation :

2

WAS NOT CHECKED IN ON DAY OF RETURN, the following day when I called they checked trailer in. has a water leak in rear left corner of trailer. CALL FOR MORE!!!

Évaluation :

5

Highly recommend this location. I placed my rental reservation online. When I got there Michelle was extremely helpful, got me checked in quickly providing me with all of the details required. Even though I only needed the rental for 1 hr she told me where the drop box was in case I returned the truck after 4:00. 5 stars +

Évaluation :

4

Lady at counter was so nice and helpful

Évaluation :

2

Felt vendor expected me to lift the 6 x 12 trailer by myself. She even asked do you need help. Lack of personnel had lady responsible for checkout plus she had to go and get a floor jack to pt on my car. Didn't wear any PPE the whole time but started the pen I was too use had been cleaned appropriately.

Évaluation :

2

Truck was muddy and I didn’t receive the equipment I paid for ??

Évaluation :

2

Billing was wrong, over charged the bill amount by $29 for utility dolly's and something called furniture pads which I did not get. Will not be going back here.

Évaluation :

5

Everything was great

Évaluation :

1

There wasn't a key return drop-box at this authorized location. Nobody was at the business (MAW), and the phone number provided was simply Uhaul's reservation number. We spent an extra half-hour searching for the drop box and on hold with Uhaul customer service. Finally, customer service said to leave the key in the truck unlocked. Just then, an employee of the MAW showed up to return a work truck. He seemed to know nothing about a drop box, and took the key from me. Recommendation - simply add a drop box and make sure the customer is easily able to find it.

Évaluation :

3

The tow dolly lights were not working. This should have been checked out in advance of any rental. I got stopped by law enforcement because of this. It wasted my time and I was embarrassed sitting by the side of the road with the lights flashing,

Évaluation :

5

A good place to rent form ??

Évaluation :

2

I scheduled this truck for the 24/7 pickup and drop off. The keys were not easily found in the truck upon pickup. There was NOT a dolly included in the truck, and yet I have been charged for a dolly for 2 days. And... I received an email this morning stating that the truck was not returned on time when I actually returned it early.

Évaluation :

4

I was really pissed to see the paper marked full tank and when I got in the gauge read at the end of the grey area so I thought that was full as is stated. When I filled the tank on the ride home. The full went way past the F. So I was shorted. A 1/4 tank of gas that I had to pay for in the end. Truck should have been swept out. Office lady was awesome, truck handled and rode great. Thanks

Évaluation :

5

Being overcharged for safe move when you told them you didn’t want it

Évaluation :

3

may want to check fuel level and mileage with customer to have accuracy for when returned to make sure someone is not over charged.

Évaluation :

5

Very nice girl and clean truck! Very happy with everything.

Évaluation :

5

Great customer service !!

Évaluation :

1

Piss poor representative U-Haul Head up absolutely no problem with the Goldenrod location on the other hand the Middletown Ohio franchise sucked no Uhaul signs no Personnel to accept delivery and I called numerous times in advance I'm sure I was talking with you some satellite group also contract was written for delivery to Middletown Pennsylvania no that wasn't the case it was always Middletown Ohio I don't know where they came up with the delivery point was very pissed off about that then don't have nobody at the Middletown Ohio site sucks big time think you should Can their asses my opinion

Évaluation :

5

Kim is a very competent professional. She answered all my questions thoroughly. I would not hesitate to use them again and I highly recommend this dealer.

Évaluation :

1

Had to wait for nearly 1/2 hour before someone showed up.

Évaluation :

3

no one was there on Sat.

Évaluation :

3

I was told to have the truck cleaned and swept, but when I opened the back door whoever had the truck before me had not cleaned it out. There were leaves, dust bunnies and other debris in the truck. Also, this truck LEAKED! It rained the night we moved and our boxes and personal blankets were soaked. We had no idea of the leaks till the next morning. Also, the lights for the inside of the truck didn't work so we were loading in the dark with flashlights from our phones. Was not a good experience. I asked if the people at the pick up/drop off location would be there on Saturday when I dropped it off and I was told yes. When I returned the truck the building was locked and no one was there. I wanted to share my experience and let them know about the condition of the truck but couldn't. Also, this truck was old, had trouble starting and shifted very rough. U-Haul may wanna think about taking this truck out of their fleet.

Évaluation :

5

Very convenient location and nice people.

Évaluation :

3

Transmission probably needs to be looked at. it downshifts extremely hard.

Évaluation :

2

Staff was not friendly and equipment I rented was not all at the location as stated. I had to drive to another location to pick up remaining rentals

Évaluation :

5

MAW does a great job. Truck was old and worn out, but the price was agreeable.

Évaluation :

3

I was over charged and brought this to the attention of the uhaul man in charge at this location. He said he passed the issue on to some regional guy who is supposed to take care of this. I still have not received a corrected invoice. I have had some email problems this past week so it is quite possible one was sent but did not get through to me as the problem was just resolved today.

Évaluation :

5

Very pleasant reception. Quick and easy return.

Évaluation :

3

I was given the wrong truck didn't know it until I turned in the truck

Évaluation :

3

Make sure you are only charged for the days you use trailer. Communication

Évaluation :

5

Trailer worked great for us.

Évaluation :

1

I booked on line. It told me to pick it up at 8:00am. We arrived at 8. The boss showed up at 9:00 With the keys. Secretary said he doesn't start till 09:00. Why then was I told 8:00? Very upset. Not good business.. Not good customer service. I expected better! Sad!

Évaluation :

4

They didn't have enough blankets for us, but we ended up with enough to use and they did credit us the difference.

Évaluation :

1

Service manager was late. Secretary said he was never on time. Has reservation for 8 am showed up around 9:20 am. Double charged me for a one day rental. I do not recommend and will not use again. Ready to turn over to my attorney unless they resolve today.

Évaluation :

3

Called the night before to get service. Was told we could pick up at 8am. Went to go pick up at 8. No one was there. Company doesn't open until 9. Pickup hours need to correspond with proper times.

Évaluation :

3

The site was not very inviting upon drop-off.

Évaluation :

5

No surprise that customer service in the midwest is better than the east coast

Évaluation :

5

Great service they got me in and out! They were very nice and explained everything very well! I would recommend this location! Merci.

Évaluation :

4

Just looked at my email showing my bill, and it says 3 billable periods. I picked it up on Friday morning (8-29) and returned it on Sunday morning (8-31). The bill shows I returned it on 9-1-14, This is NOT true!!! And another charge was added on my card for $31.00. I sure hope this is your mistake, Because 48 hours is not the same as 72 hours!!!!!!!

Évaluation :

5

Can't think of anything.

Évaluation :

5

Excellent customer service!

Évaluation :

3

finding out how much fuel to put in at return was unknown to us. . .thus we paid more than we had to on something that is too expensive to begin with