Customer Reviews for Maxatawny Automotive Center Inc
(Concessionnaire U-Haul dans le voisinage)

16 évaluations

15320 Kutztown Rd   Kutztown, PA 19530

(610) 683-3850

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 5h pm
  • Ven : 8h am à 12h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(610) 683-3850

15320 Kutztown Rd
Kutztown, PA 19530

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 5h pm
  • Ven : 8h am à 12h pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
2

It took me 45 minutes to pick up my uhaul due to no available uhaul representative, & the employee at the location was unfamiliar w how UHaul share program! However, the issue was finally resolved once a regional mgr was contacted! I completed all information prior to pick up except a pix of my license-which I want verification was deleted from your database-ASAP because it leaves patrons susceptible to hackers accessing your system & identity fraud issues! And I was erroneously charged $10 for gas after I dropped off the truck with more gas then when I picked it up! Following a long wait on hold-47 minutes specifically, I still was unable to reach a representative to resolve the issue & be credited my card the $10 overcharge! And I have gas receipts & a witness whom can attest to the gas gauge & mileage upon pick up & drop off-that the gas gauge was only almost 3/4 of a tank & I returned it almost full! As a matter of fact, I put too much gas!! And I left my one shoe in the truck & again there was no one at the location to speak to to obtain the shoe nor again, could I actually speak w a representative via the national UHaul number!!!

Alexis O. 
Évaluation :
4

Easy to drop off, no problems.

JOSHUA W. 
Évaluation :
3

I will never rent from uhaul again if I had the choice. From start to finish, nothing went smoothly or correctly. To begin with, i was never made aware that if I requested a change in truck size, my orginal reservation would be canceled and that Uhaul would reach out to me in order to rebook. After waiting for a full day, Uhaul did not contact me, so I reached out to scheduling myself. It was then that I learned that, not only was my orginal order canceled, but that Uhaul would not work on my new reservation for another 24 hours. I would then be making a reservation the day before I move and a truck may or may not be 50 miles away. And if nothing was found in that radius, they would expand the search. The rep was rude when I expressed my frustration with the lack of information from Uhaul. The day before my move, I still did not receive communications from Uhaul and I set up a call back from the customer service. I had to do so three times before I receive the text confirmation. When I received the call back, the rep seemed to not know how to book a truck. She would do a search, find the truck, and then not book it because the location was "closed" even though it was part of the 24 hour program. I ended up booking the reservation myself. My booking showed that I have both a hand truck and a furniture dolly. The next morning, we picked up the truck with a crack in the windshield, no equipment, and no one answering the 24 hour customer service phone number when I wanted to report the crack. There is no section on the online booking website to report any issues with the truck. Just the option of "accept" and "reject." Of course we will accept the truck, regardless of the damage and lack of equipment because we needed to move that day. I later called customer service to have the equipment and make note of the windshield. I was placed on hold twice and was told that I had to make the dispute after I returned the truck. This was after I already spent a considerable amount of time on the phone the day of my move. The manager got involved and placed the dispute in for me. If the cost for the equipment is not removed, I will have to go through all this again. I will never recommend uhaul.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY P. 
Évaluation :
1

Have better internet coverage.

Kashif K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFFORD N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

wish my pick up went as smoothed as my return! gentleman at return site was friendly & courteous!

william H. 
Évaluation :
3

More obvious area to drop off truck.

Scott H. 
Évaluation :
4

Not sure on the exact mileage, but I believe I only drove the truck 20 miles. Per policy I filled the tank which took a little over 7 gallons costing me an additional $31. Even though the gas indicator showed full I don't believe that to be the case unless the truck was only getting less than 3 mpg.

Matthew P. 
Évaluation :
5

Maxatawny Auto did a great job helping us and everything went great, Thanks Tom

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Non les évaluations ont été soumises pour cet établissement.

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