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Francis L
Customer Reviews for Maytag Laundromat
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was supposed to notate any damage before I left but didn't see the message until I got home. Wish the person helping me would have mentioned that I needed to do that before I left.
Corey HThe customer service agent representing UHaul was very "harsh" and needs to learn customer communication and customer service skills. EX "You are late. We don't hold reservations" (I was late to the initial appointment time but there are many different ways to say something like this that doesn't demean a paying customer" As we are going to the parking lot where my personal car was parked "You can't park there". (Again many different ways to say something like this) I called to see if I could extend the reservation by one day. "Weekends are very busy. You can't expect to just add a day" . Me: "What does that mean? Can you please clarify if I can add a day to the reservation" Agent "You'll jut have to pay more" "
Robert WCustomer experience very poor. Overcharged. Web interface not user friendly and extremely inaccurate. I WILL NEVER USE UHAUL OR OTS AFFLIATES EVER AGAIN.
Joseph WWas not friendly misleading and I haven’t received my refund.
Tania BSomeone came out right away to assist with the drop off.
Anna WEverything was great! Both staff members were helpful and polite!
Moises VKeep the trucks clean. Sanitize for strong illegal drugs odor that persist in my clothes and the sofa. The floor of the truck was filty
Marie MMy experience was great. I will recommend this location to everyone.
Brian DI signed up to pick-up at another location and was moved to this one about 2 hours before pick-up time. It was 15 minutes away from the location of my reservation which was an issue on the front end and back end return time of my order. U-Haul will not be my first choice next time.
Mark HI really appreciate this location they were so helpful so professional, very nice, I was so frustrated but they help me so much, to get the job done and offered to assist me in anyway that they could Awesome team!!!
Valerie JI would like to leave a glowing review for this location. The customer service reps were excellent both on pick up and drop off. They did a wonderful job and were very responsive. Can't say enough about this location and the helpfulness of the staff.
Mohammed LI reserved the equipment for 7:00 I walked in at 7:05 and they couldn't find my reservation. So I had to refill out all the information at the U-Haul location Which took an extra half hour of my time. I had the reservation number and emails of my reservation and the pick up location and they couldn't find it in the computer. But the trailer did work out for what I needed for
Will Owas very easy to pick up the truck!
KAREN SThe mobile return truck was not working.
SHAWNTEL WAll was perfect
arturo hI rented 2 different vehicles 2 days in a row. The first box truck was dirty. The second one a van and it was clean and nice.
brace bGood job all good A+++
FRANCESCO PNobody behind counter for several minutes and very uneducated in the process.
Matthew ZLady was rude, she was taking pictures of me without my permission. I'll never go to this location again
Lukasz GThank you for being open on Sunday! This location had the equipment I needed. Everything was easy. I notified them that I needed the van for an extra hour and got an acceptance response right away. If I need Uhaul again, I will go to this Glendale Heights location! A very happy senior citizen customer.
Susan DI don't have anything to say about this experience that's how well it was handled
Kalintheia GExcellent experience--from the easy online process to the friendly staff to the reasonable costs. I'll be using U-haul for all of my future moves!
Kara GCouldn’t be better service! All went well.
darrell hDrop off wasn’t easy
Eric BI rented a cargo van. Drive 49 miles. Stopped less than a 1/4 mile away and put 4 gallons of gas in the tank. When I got back in the van the gas gauge reading went down from where it was when I got out to put gas in. I let the person know the gauge is not working correctly In the end. I spent $13 at the gas station and $11 upon returning. The 19,95 a day deal cost me $24 in gas to go 49 miles. That's.8,1 miles a gallon average. (I did not leave the van idling at any time I had it) Here's the worst part. I tried to explain that I think the gauge isn't working. And felt like I was being treated like a liar. 'That's impossible- it's a new truck' Check the gas gauge by releasing the pressure before you drive off. I guess.
Paul TJust a good experience overall. Everything went seamlesd
CHARLES MThe truck I rented was filthy, stank of cigarettes, gas level was lower than stated. The outside was covered in tar, inside had never seen a vacuum, and I was assigned this mobile dump when a clean vehicle was parked next to it!
David VI had to backup into a small stall and remove the trailer myself. They would not help.
ronald hPerson did not inform me of basic information which led to him advising he was charging me an extra day. He did not charge me in the end but the y professionalism was uncalled for. I will not return to this location.
Scott SAwesome! I love u haul❤️
analiza sBien
Rafael VAlthough the confirmation said 24/7, apparently it was not sent that way to the location, so I had to come back later than my pickup time to get the vehicle when they were open.
Fred ZThis is the second time I have rented from this location. Very efficient process. The equipment was clean and organized. Also a very helpful, professional staff. This location for U-Haul will always be my first choice and will recommend to others.
Gayle DLet me know the vehicle is governed to not go over 74 mph! It may have been in the fine print, but I don't remember going over a $30 'Safe Move' charge? I don't like having to operate through the UHaul app! The facility itself and the staff were great to deal with.
Michael sI picked up the trailer 6:30pm on 31st July and dropped it off at 10:30 pm the same day . I went back the next day to the front desk to inform the lady I dropped off the trailer the previous day and confirmed . The next day I got charged for an extra day and when I called to question the lady on the front desk , she lied to me saying she informed me to checkin .. Basically just trying to trick the situation to over charge me . This is a big scam and I would never recommend such a place to anyone . This is very disturbing .I hope some action is take against it .
Wayne DCharged me for fees i didnt do i put the gas needed and ontime return
vinson dTodo esta perfecto el precio fácil y rápido las unidades están en excelente condiciones. Muy contento
deivis rThe truck cup holder were dirty and the vehicle drove extremely slow.
Lisa LThe app was extremely frustrating to use.
Breanna DExcellent service, very professional!!
Chet PI was renting a trailer. Because I don't drive them often, I'm not efficient at backing up trailers. But when dropping off, it is very tight quarters to back the trailer into a parking space. Having someplace with a little more room would make the process more efficient and less stressful.
Tim GExcellent service à la clientèle
Nidhi PFast professional and friendly service!
jim hSharee was very helpful and knowledgeable thank you so much!
GEORGE RWe had a horrible experience at this location. The scheduled pick up time was supposed to be at 6pm, there was no one at the location until 6:35pm. After I got back home with the truck, I realized that he didn't take a lock from the back of the truck off, and he made us drive all the way back to the pick up location to unlock it.
Ana MBetter customer service at the front desk.
Nick CNo improvement needed. Everything was fine.
charles bI rented a 26' box truck at my desired location a week prior to moving. I was rerouted to the new location the day after booking because the new location had an available 26' truck. Instead of keeping the truck for my reservation, they rented the 26' truck prior to my arrival to another customer. They were unwilling to provide any accommodations, just whatever the "standard rates and standard services" advertised with Uhaul were. After 2 hours from my arrival to pick up the 26' truck that I reserved over a week prior, that was no longer available, I finally left with a 17' truck. Uhaul made my move twice as long, twice as expensive and exponentially more stressful. I definitely wouldn't recommend using their franchise.
Tyler LI was in a rush and had to be somewhere else and was already running late., he understood and took care of things. He was processing info based on the pick-up location, so it was not his fault. Overall good. Thanks again to Mr. Robin Morris
Collin F