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ROBERT B
Customer Reviews for McCurley Auto Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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McCurley Auto Sales were wonderful to work with! I had requested 4 packs of moving blankets with my rental, but unfortunately they didn't have any. They worked with me regarding this. Uhaul needs to understand what their dealers have and don't have. I highly recommend this Uhaul dealer but I would recommend calling them directly since the Uhaul website doesn't know exactly what their dealers have.
TINA TSuper friendly staff!
ANDREW CMcCurleys went above the level of service you expect very good kind people
SANJAY PDid not interact with anyone at the drop off.
BRYAN JAwesome service at this location, they are willing to go the extra mile to make your experience good. Five stars to them for sure.
TERYL OWe were switched to this location not by our request. I was a little put out because it was farther away. Elaine called the day before the pick up to make sure I was aware of the change and to review the pick up. She came in on a Sunday to make sure everything went smoothly. Couldn't have been easier. Elaine made the pickup and rental super easy.
TIMOTHY OS.O.
NORMAN SDrove 28,6 miles need to make sure that what I was charged. Thanks
Randy HNice, new trailer in excellent condition and courteous, helpful people! Que demander de plus?
THOMAS PGood people here at McCurleys. Nice wide open lot, clean and safe area.
Rich JI was very pleased with the customer service I received. The lady that helped me was extremely helpful and nice through the whole process. Would recommend this location.
tina fOwners of this location are exceptional with customer service. Was in and out quickly. Great process. Smooth transaction.
Kevin VVery friendly staff! Truck was ready and clean when we picked it up. I had to add another day and they made it work! Thank you for the excellent service. One less thing to worry about it!
Melissa NThank you for getting me right in and being friendly and helpful
Andrew DIn my experience, no improvement was needed.
Tony OBoth Pick up and destination drop off was excellent......
Terry AMcCurley's UHaul service was awesome. Very accessible hours, good well maintained selection, great customer service. U-Haul app and order process is super great. U-Haul has updated their truck fleet… Auto transmission, Power Steering, good cold AC, comfy bucket seat… easy to cruise my 1200 miles. U-Haul has the exceptional nationwide dealer network. Check out and check in is a breeze.
Richard JChad does great job Quick drop off and on my way
thomas pNothing, they were excellent 👌🏼
Albert MGreat service..extremely friendly and helpful…will definitely use their service again. Two thumbs up!!
Katrina CUnfortunately while McCurley was great, the process of getting a truck through U-Haul was terrible. I was redirected via text to pick up a truck to a place that was closed/out of business. After wasting an hour, McCurley would save me and get me a truck. Then I was redirected via text to drop the truck off at a different location - on the other side of Atlanta, 40 minutes away! I spent 30 minutes calling to get that changed and was connected to Alabama, then Columbus Ga, and finally I gave up on my third long hold. The drop off location (that I had originally requested and that McCurley said I could use) was wonderful in receiving the truck.
William FAgent was very friendly and helpful - the trailer worked perfectly for the travel I needed!
andrew lCustomer Service was excellent!
Tammy PConvenient location and super easy check in process.
Matthew MThe truck we got was almost ready for the junk yard. Steering was so loose it was hard to keep on the road above 35 mph. Not near worth the $.79 per mile we had to pay! Had to drive 75 miles one way at 35 on a 2 lane highway and it was dangerous having to go so slow! Will never rent from uhaul again!
steve cKeep up the good work!!
Behzad KWhat you can do for the next customer at this location would be nothing. The staff at McCurley Auto Sales showed fantastic customer service by helping from pickup and return. Merci
JOSEPH PStill haven't got money back after two days. Wtf uhaul
Bruce SChad did a great job!
Scott WI like the drop off experience location also. It was only 10 mi utes away from my house. I was in and out in less than 15 minutes.
terry mClose to my location. Quick and easy with top quality staff. A pleasure to rent here , thanks.
Thomas NThis location was not convenient at all to where I wanted to drop off, I passed one much closer that was not offered as a drop off location,
AMANDA MVery convenient to Interstate 85 and the staff took care of check in quickly and was very courteous.
Steve NNeeded to park the auto transport and disconnect from vehicle. Good thing I am capable.
Mark SService was excellent, equipment was in excellent working order.
Geoffry HVery nice people here.
Rich JDid not like the 24/7 pickup option. It took almost a hour, with the help of a U-Haul customer service person on the phone helping, to get through the process needed to be able to drive off with the truck! The pick up site was fine, and the truck had no issues. The problem was using the app to get the truck was way too difficult.
Scott ODon't use the online app! Don't call u-haul 800 number. Terrible. Terrible. Terrible. Call the location or go to the location. The folks at the location were very helpful. Truck had a wobble in the front end.
David LBrakes need to be fixed
Keith SLane was super helpful. She helped to make the check out process smooth.
JOSEPH CAgain lights after dark
Nicole APerfect experience from start to finish
Thomas NImprove your app! If it weren’t for the person that came over from next door (who actually helped me) I would probably still be staring at the app and on hold with U-Haul customer service waiting for a representative to answer.
Michael CAucun
WAYMON HTrailers should have guide wheels. the 6x12 is extremely heavy and it required 2 people to get the hitch on
Steve WThe return process using the U-Haul application on my phone did not work. It never gave feedback that it detected my location so the app was essentially stuck. I had to call a person to complete the return. If the app had worked as it should have then the return experience would have been as good as the pick-up. U-Haul provides an excellent service in my case where owning an enclosed trailer does not make sense. Feedback is constructive so you can improve the experience for the customer.
shelley FThe trailer should have a spare tire on board
HENRY s