Easy in and out, will do again!John E.
Customer Reviews for McDaniels Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Alexander City, AL 35010
Services dans cet établissement :
- Mon–TueDe 8 h am à 4 h pm
- MercrediDe 8 h am à 12 h pm
- Thur–FriDe 8 h am à 4 h pm
- SamediDe 8 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great storage units in 2 locations. Always clean and easily accessible. I would definitely use them again in the future.Adrian C. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher G. | Expérience générale
Le client n'a pas laissé de commentaire.Lori P.
Walked in, checked vehicle and was out in 5 minutes.Raul S.
Employees are a delightMike H.
Don't know how it could have been betterPhillip G.
Le client n'a pas laissé de commentaire.Yolanda H. | Expérience générale
Keep doing the sameMike H.
They said they never received the truck back.Yvonne S.
Great location everyone is very nice.James C.
Just keep doing what you always do for the customers. Fast and friendly service!Michael W.
None at this time.Marty W.
Le client n'a pas laissé de commentaire.Kathy S.
Le client n'a pas laissé de commentaire.Thelma F. | Expérience générale
Everything was very professional from scheduling to pickup and drop off was great!!!!Joe K.
McDaniels is a great storage facility. I think it rained eight inches in a small amount of time while I had storage and no leaks or issues. Staff is courteous, helpful and you can trust them. Will definitely use again.Todd H. | Expérience générale
Le client n'a pas laissé de commentaire.John J.
Le client n'a pas laissé de commentaire.keyyonnah F.
Le client n'a pas laissé de commentaire.Courtnie P.
Le client n'a pas laissé de commentaire.Teresa S.
Le client n'a pas laissé de commentaire.Charles R.
McDaniel Storage was clean, well maintained and very secure. Excellent experience overall.David S. | Expérience générale
Le client n'a pas laissé de commentaire.LeMetrius R.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Josh P.
Le client n'a pas laissé de commentaire.Jeff O.
Unbeknownst to me, this location was closed on Sunday which was my date to return. I dropped the truck off easily with no issues, the location is nice and convenient, but I received an email later that day saying that they had not received my equipment and I was being charged extra. I called and was on the phone for over an hour trying to get it resolved. Everyone I talked to at Uhaul was frustratingly unhelpful and I was on hold for 99 % of it. Turns out, the only issue was that the place was closed and my return had not been processed. The email was automated and I had to wait until the next day to find out if Uhaul was going to charge me extra. Very frustrating! Uhaul needs to fix this glitch in their after hours system so it doesn't happen to someone else.Susan W.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Debra S.
The staff at McDaniels were great and stayed a little over their closing time to assist me. The need for them to stay was because Uhaul changed my pick up location and failed to notify me. I arrived at the location that was in my original order and it was closed down! Fortunately someone from McDaniels called me that morning and I learned about the location change when I called her back. I had to drive to the next town (25 minutes I had not planned for) and inconvenienced their wonderful staff because Uhaul representatives failed to do their job. This is unacceptable!Whitney W.
Le client n'a pas laissé de commentaire.Diane H. | Expérience générale
Le client n'a pas laissé de commentaire.Marc M.
Le client n'a pas laissé de commentaire.Marty W.
Great service!!!Scotty S.
Pick up location changed less than 24 hours prior to reservation. Showed up to Gun Depot & Pawn, who said order changed and that I needed to back track 5-10 miles to get the truck.Stacy D.
great experience friendly and courteous staff very family atmosphereGreg M.
Quickest Uhaul Pickup I've ever had. great service.Jonathan S.
Le client n'a pas laissé de commentaire.Glenn W.
Friendly and helpful with decent prices.denise T.
Wry friendly and helpfulDavid S.
Le client n'a pas laissé de commentaire.Terry M.
Le client n'a pas laissé de commentaire.Terry S.
Le client n'a pas laissé de commentaire.Jim G.
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Very clean and area around was well maintained. Friendly people that run it.Bernie M. | Expérience générale
Great folksmichael B.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Timothy C.
There were no blankets and hence the cost was meant to be removed. I was billed for 1 blanket / moving pad, however. Dropping off the trailer was very frustrating as the app would insist on taking a fresh photo, but none would upload. 30 minutes of trying ro use the app followed by 5 minutes on a call with an agent...Chris M.
Thanks for providing me with your equipment!veronica H.
I think the price was expensivejames R.
Le client n'a pas laissé de commentaire.Ann D.
Helpful staffJohn B.
I have rented many times from uhaul i am always offered insurance and decline. At tgis location i was not offered insurance and it was just added to my bill witgout my acceptance. I was tikd when i queatuoned tgis on my return rhat most people juat get it and she doesnt jave to ask.Anthony L.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.GERALD H.
Le client n'a pas laissé de commentaire.WILLIAM D.
Le client n'a pas laissé de commentaire.BONNIE D. | Expérience générale
Loading ramp not secured to truck when extending. Seems to be a short/steep ramp.Charles O.
Le client n'a pas laissé de commentaire.Marty W.
Owners/employees are very helpful and friendly. Excellent service à la clientèle.Diana T.
Just be y'alls self...you guys made it easy.. Ty Mc Daniel's storage in Alexander City, AlaJOHN C.
Quick drop service and friendly help.Kenneth W.
This is an excellent, friendly & helpful dealer.Ken C W.
Service was great.Dr. Melvin E.
The day before we were to pick up the truck, we were informed there was no truck at the loction and that we would have to drive to another town to get the vehicle. Since we had already arranged for help this was not workable.Was told we could pick up truck one day early at no charge.When we turned truck in we were charged the extra day.Robert W.
Great experiences every time I deal with McDaniel's Storage!!!!Ricky M.
Le client n'a pas laissé de commentaire.Carolyn L.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.rachel F.
This location was fine, but the problem was with U-Haul! When we went to pick up unit after hours, we not able to go thru system to unlock box to get the keys because the system was down, which made come back a second time. It also took well over an hour to get some on the line and go thru the process to get the keys.This is a very poor way to operate.Carl G.
Le client n'a pas laissé de commentaire.Mia C.
Le client n'a pas laissé de commentaire.Brigid C.
The personnel at this location was very friendly. I will definitely return there for future business.Jason T.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Ruth N.
Le client n'a pas laissé de commentaire.alan B.
Le client n'a pas laissé de commentaire.Timothy B.
Great service. Met me outside and was an easy process.Hagan M.
Le client n'a pas laissé de commentaire.Mequita M.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Terry L.
Storage unit was spacious and clean. In a climate controlled unit. Easy to locate. Enough space to navigate with a 20' UHaul Truck. Able to return truck to main location less than 0,5 miles away.Adrian C. | Réservation
Drop off location could not return my equipment the same dayAdrian A.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.ronnie L.
Le client n'a pas laissé de commentaire.NYOKA B.
above and beyond on every scale.Randy K.
Le client n'a pas laissé de commentaire.Leslie B.
There are two location for McDaniels Storage. The one I found was on 280 with a HUGE sign that read "McDaniel's Storage." However the actual U-Haul drop off place was down the road further with an sign that simply reads McDaniel's. I found this out weeks later after not finding anyone at the drop off location office even when it said they should be open. If you come from the North on 280 you can easily drop off at this wrong "McDaniel's Storage." I called Uhaul and they did not say anything about this problem either when I tried to drop the Van off.Travis M.
Le client n'a pas laissé de commentaire.Shronika B.
easy to get in/easy to get out. friendly staff willing to helpANGELA K. | Expérience générale
Le client n'a pas laissé de commentaire.willie K.
Make sure you take pictures of your gas meter and mileage. They charged for gas when I have proof it was not what they said.Michelle B.
I reserved and confirmed a 26' truck and when I go there the only truck available was a 20' truck...Not a big deal but when I got my bill I had extra charges for mileage that would should not have been charged, as I had to make two trips as a result of the shorter truck, not to mention more gas and I had to pay my movers for more hours...This was not my fault and I do not agree with the extra mileage charge as I told the location when I picked the truck up, that I would take the shorter truck, but should not be charged for extra miles if I could not make it in one trip as I had planned with the larger truck... Amazing!!!John J.
1/2 tank of gasolineJOHN J.
Le client n'a pas laissé de commentaire.Joshua B.
I would like to speak with a representative.Wanda R.
Not a huge problem but we are much closer to Walls Uhaul so we had to drive 26 miles to pick the truck, drive it back to our house (26 miles) and then early the next morning drive right by it again.Ted W.
Have your app working before I drive 6 hours !!!Kelsey K.
Le client n'a pas laissé de commentaire.Julie J.
Train staff to be problem solvers. Not lazy and uninterested in helping.Mile O.
Le client n'a pas laissé de commentaire.MARK A.
First of all and most important, LET THE CUSTOMER KNOW WHEN THEY ARE NOT GOING TO RETURN THE RENTAL TO THE ORIGINAL PLACE OF RENTING THEY WILL CHARGE YOU TRIPLE THE PRICE. Even if the contract clearly states, â€œIf not returning to original place of rental call the 1-800 number and let them know where you are returning it. Know where on the contract, 1-800 number or the person that rented it to me and the person I returned it to communicated that there is a triple charge for NOT bringing it back to the original place where I rented it. I rented a 12 foot cargo trailer in Alexander City Alabama and renturned it in Tuscaloosa Alabama. The price was suppose to be $38 a day. I needed it for two days. Simple math says that's $76 give or take a dollar or two for taxes. Know one gave me a receipt, they said it would be e-mailed. When I got the e-mail my invoice was $224.00. I was blown away, called customer service, made a claim for a dispute. Three days later a simple e-mail came saying that they did nothing wrong and the charges were correct. I rent trucks and trailors every month from U-Haul and never had a problem. My job requires I do exterior and interior clean outs and the trucks are a nessecity for me. I didn't feel remotely like a VALUED CUSTOMER. I was simply another number to them. My question is who would EVER pay triple for anything if they knew they have an option to return to the original rental location? I was never even told of the charges until I recieved the e-mailed invoice. The drive from Alexander City to Tuscaloosa was around three hours. I'm still blown away that I was taken advantage of and never told of this â€œtriple chargeâ€ when I was renting it and returning it. NOT A HAPPY CUSTOMER AND I WILL TAKE MY BUSINESS ELSE WHERE FROM NOW ON. Check your rental agreements!!!!! Crazy thing is that it says, â€œ if your not returning it to the original rental place call the 1-800 and let them know where it will be returned.â€ KNOW WHERE IN THE AGREEMEMT DOES IT SAY â€œTRIPLE CHARGEâ€MICKEY M.
Le client n'a pas laissé de commentaire.CRYSTAL J.
Fast and simple. Storage was roomy enough and clean. I can access storage anytime I need.Privacy R. | Premières impressions
Awesome CS Very friendly. I really appreciate how they went above and beyond to makr sure I had a unit available.Privacy R. | Premières impressions
An older facility but clean and very reasonable rates.Privacy R. | Premières impressions
Found the unit to be very clean and dry. However, would suggest installation of more exterior lighting.Privacy R. | Premières impressions
Very clean and new facility, plenty of space. I will use again for sure.REGINA S. | Premières impressions
The person that I spoke with was very nice and friendly. She was willing to provide all the help I needed.Privacy R. | Premières impressions
Very nice and friendly owners, storage room was clean and secure.Privacy R. | Premières impressions