The gentlemen told me to just back into the fenced area and "drop it off". I explained that I couldn't lift it off the ball, due to a back surgery, but he came out to do it. Not happy about the $15 cleaning charge. I called and asked why I was charged and he said "you didn't sweep it out". I recall there being very little if any debris in the back of the 12x6. Feels like just another attempt to squeeze money out of a customer.
BRET B
Customer Reviews for McKinney's Surplus Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The guy at this location lied about where I returned the fuel, charging me a fuel fee, and sent in the wrong picture of a dirt pile and charged me a cleaning fee. I Completely swept the back and wiped down the cab. Either he checked out the wrong truck or he was trying to be malicious
ERROL PNot a thing. It was a great experience.
Steve LVery courteous service.
Doug EWas charged a cleaning fee although trailer wasn't dirty. If anything loss leaves it's an open trailer.
Stephen BI got charge for a cleaning that didn't need it. That was the only thing I didn't like. But its ok God bless everyone
Theodoro AThe gentleman who assisted us with unloading the car from the trailer was excellent. But he was not the proprietor of this location. He was checking inventory and just happened to be there when we showed up to see if they were open yet. Even though it was not his responsibility to help us, he obviously is a valuable employee.
Jacquelyn SMy only complaint is that this is not the location I chose. It was 30 minutes farther than the one I chose. It was due to the 20' ft truck not being available any closer.
Jorge BNo reciept
LANA Mnada todo está bien
JOSE MMcKinney is a super operator and helpful, kind and considerate.
Katherine SNo jack stand, but very friendly proprietor! Excellent service!!
Kevin KThe people we dealt with were very nice n helpful!!
LANA MRien
Kenneth AVery satisfied
Stanley GMr Mitchell fro. The Seguin Tx location was very professional and was very helpful. The return was easy no waiting and the lady that checked us in was very professional as well I will use these places again .
LEAR CGet better
Jacob RMichael handled the trailer transaction perfectly, no problems whatsoever. I cannot think of anything that would have made it easier.
Ronnie BThis is the man that I felt was so unprofessional
Keith FMichael was very friendly and easy to work with. Great experience.
JENNIFER BVery easy and service was awesome.
Lesa AI had a superb experience with this location!
Aimee CRien
Darren AThere should be more information upon booking on mileage limitations and gas refills. I booked the Uhaul one way to pay a flat rate. I did not see anywhere on any of the millions of forms I did about mileage. And not giving me the agreement until I'm in a parking lot waiting to get in the truck is ridiculous. And some info on how to fill the tank to where it was - how am I supposed to know how many gallons is a quarter tank?
Jill WBetter waiting are
Robert PThe proprietor was very pleasant to deal with.
Samuel ESee previous comments.
John AVery Friendly
JOHNNY JThe gentleman was rude because I was 20 minutes early. Couldn't get his system to work and the car dolly shouldn't have been on the road.
Ernest CNothing all people very helpful and professional
Richard HThe trailer worked just fine but the ratcheting equipment was very old and hard to work with but it hit the job done.
Robbie TThe man thar works this location is EXTREMELY SLOW in EVERY aspect of handling a transaction like this! VERY, VERY FRUSTRATING!!!
ernesto gYour locations should have the necessary equipment to complete a check in. For instance, no scanner meant we had to try your app to upload the drivers license. I do not allow any app to access my camera so this did not work. total frustration for everyone. Just one example of a check in system designed for you and not for the customer. In general your check in system is designed for you and not for the customer. Come on-two references?
David HMr McKinney is a great person. He is very friendly. He is an asset to UHaul and to our community.
Larry JGreat service
JOE NThe gentleman there was very friendly and a pleasure to do business with
Eric SRien
JOE Nmy return time was after location was closed. app wouldn’t work. had to make 2 phone calls to u-haul to get drop off address (customer service on phone is good). return equipment called into tell them, they couldn’t return my equipment because i had left location… they charged me $25 for sweeping a truck out that was clean. did we sweep it no but there was no trash or anything. it was windy, raining and 40 degrees… we left the back of truck opened because that is we were told to do when we had a franchise… it was just as clean as it was when we picked it up.Very disappointing with u-haul.
Jaymie SI was originally scheduled to drop off to a location less than have a mile away. Upon arrival the lady told me if I could not unhook the trailer and secure it back to a specific location I should go to another location because the man responsible for the U-Haul was not available left and attempted to call him with no answer. I didn't expect this lack of customer service very disappointed and scary
Priscilla DThe dolly I rented wasn’t in the U-Haul when I picked it up.
AEdras NMcKinney's Surplus Store is a great place to rent a U-Haul. Mr. McKinney is a great guy! He's very nice and helpful and extremely personable. Will definitely rent from McKinney's again.
Jason HNothing. Mr. Mckinney is great. Very knowledgable and helpful. A real pleasure to deal with.
Paula FMcKinney is my choice in Seguin for U-Haul equipment. Great experiences every time. Mr. McKinney is very helpful and super friendly. I recommend them highly.
Wayne DEverything went excellent.
Felipe F