Customer Reviews for McKinney's Surplus Store
(Concessionnaire U-Haul dans le voisinage)

122 évaluations

1328 W Kingsbury St   Seguin, TX 78155

(830) 549-1537

Location Hours

  • Lun - sam : 11h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(830) 549-1537

1328 W Kingsbury St
Seguin, TX 78155

Services dans cet établissement :

Location Hours

  • Lun - sam : 11h am à 6h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE R. 
Évaluation :
5

Excellent access driveways and a roomy yard. No tricky corners. Just great. Very helpful.

alfred H. 
Évaluation :
5

He was great, helpful

susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tryce H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B. 
Évaluation :
3

I will not use this location for pick up or drop off ever again. It has become too much of an inconvenience. This last time I had prepaid for everything but I wasn't going to make it into town before the store closed. So I had somebody go pick the trailer up for me. They were charged for insurance which is something I never get. Because of this, I had to call customer service to get the charge reversed.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMER V. 
Évaluation :
1

This is the second time I get ripped at this location. I will never recommend this place and never use it again. Didn't learn the first time and got taken again the second time

JAVIER O. 
Évaluation :
5

McKinney was awesome, super nice and friendly

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kent M. 
Évaluation :
3

The location wasn't open when I arrived to drop off the trailer. I called the phone number on the door and the person that answered told me to just leave the trailer in the lot. Later I received a text from U-Haul asking me if I had dropped off the trailer yet â€" which makes me worry that the transaction was never closed.

Jay H. 
Évaluation :
5

Excellent and simple experience

James C. 
Évaluation :
5

Mr. McKinney is a very friendly man and it was a pleasure doing business with him.

Linda P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Michael was super

CHARLES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G. 
Évaluation :
2

No one there for check in ! Had to go to another location to have the trailer inspected for damage, then back to drop trailer! This is the second time I have been to this location and no one there either time!

JOSEPH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANE H. 
Évaluation :
5

Michael was very kind

Deborad P. 
Évaluation :
5

The owner went out of his way to meet me and was very helpful.

Judi O. 
Évaluation :
1

Tried to charge me for an extra day. Said the truck was due back at 8am, but they don't open until 11am. Returned at 11am.

Bradley O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
3

The truck had been cleaned but the dash on the passenger side was completely broken and hanging. If I had to sit in the passenger seat I would've rejected that truck. The gym and tried to tape it to keep it up but that didn't help. When I got it home I did duck tape it and hope that it would last the trip

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Coach was great to work with! Great location

jeff K. 
Évaluation :
5

We were scheduled to drop off in San Marcos Texas. When we arrived at the drop off location we were told they were full. After calling customer service we were directed 30 miles away to a Different location.

SCOTT BRADY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

2nd experience here - both have been good. This was the best trailer I have ever received from Uhaul.

wayne D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE E. 
Évaluation :
5

Awesome customer service. Top notch

Darryl S. 
Évaluation :
5

Mr. McKinney was extremely friendly.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Na

James A. 
Évaluation :
5

Very Helpful and friendly service

clifton R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
4

MR. MCKINNEY MET ME ON A SUNDAY SO THAT I COULD GET ON THE ROAD. MUCH THANKS.

heath A. 
Évaluation :
5

N.D.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loree F. 
Évaluation :
5

Friendly and perfect

Chukwuemeka A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Michael was great! Very helpful and will recommend to friends.

BERT B. 
Évaluation :
5

Very pleasant experience. Gentleman was a first class individual and made the Uhaul pick up a breeze. Merci.

jonny G. 
Évaluation :
2

It took over an hour to be placed in a vehicle and I was charged 45 dollars for gas

Matthew S. 
Évaluation :
5

We will be a repeat customer. Owner is a wonderful man.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M. 
Évaluation :
5

Mr McKinney is very kind and professional. I would recommend this business to anyone.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

They were supposed to open up 10 I waited until 1015 and left later in the day i got an email saying they charged me 15 $to clean a trailer that we cleaned before we dropped it off

chester R. 
Évaluation :
3

No AC in the office area where we did the paperwork but not really a big issue for me. Mr McKinney is a super nice person and it was a pleasure dealing with him. I will definitely go back to him the next time I need to rent from U-Haul.

RICHARD C. 
Évaluation :
5

Michael was very professional, and a pleasure to do business with. He's now my go to guy for rentals.

Paul D. 
Évaluation :
1

Terrible experience with Uhaul. Wouldn't use them again unless I absolutely had to.

Mitch F. 
Évaluation :
5

I've rented from this location 3 times and it's a pleasure to work with someone who is so kind and courteous. Michael was very expeditious and helpful in every way on both the pickup and drop off experience. I give him my highest rating and would use him again when I need a U-Haul rental again!

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
4

Mr. McKinney was very helpful, and courteous. I would recommend this location to others.

Brad D. 
Évaluation :
1

Although the gentleman at this location was very personable, he obviously has not been correctly trained. He was not able to modify my 24/7 online check in, completed a new contact and my final bill was 40 $more than it should have been. The address is incorrect on the 24/7 pickup so I was not able to access my key and utilize my original contract.

Leah K. 
Évaluation :
5

Mr. McKinney is such a nice man!

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharie C. 
Évaluation :
1

Send them somewhere else

Alvoyd W. 
Évaluation :
1

I was charged 44 dollars extra and I don't have a clue as to why, the man told me all was good and next thing I know I am billed for extra money and did not get any explanation.

Javier O. 
Évaluation :
5

Very good location and professional service manager

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patti B. 
Évaluation :
3

Get your facts straight. If you want someone to drive and hour to pick up a trailer reimburse for gas. Get organized!!

Linda G. 
Évaluation :
5

Tires were a bit worn

Sharie C. 
Évaluation :
1

I filled up the tank to exactly the amount of gas on the receipt. The needle was touching the 1/2 tank line. I've been fucked by this before, so I overfilled past the point to prevent this from happening, and they still charged me 20 $for EZ Gas. Seriously, this is fucked up.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn D. 
Évaluation :
2

The billing system is not ok. I was overcharged and they would not refund me all that I was overcharged. This is dishonest, but I guess it is the way that they make their money. I will not use U-Haul again.

Patricia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
3

Mr McKinney was very nice and tried to be helpful. It appeared that he didn't have good knowledge how the system worked to rent us a trailer (that I reserved online). He had to call someone to walk him through the process and it was still not put into the system correctly. We were renting a trailer from him to use and return near our home in Justin, Tx. We made this clear when we were there. He input the trailer for a local use to be returned to his location. He then charged us an upcharge of over 30 $because we were returning it elsewhere. Ridiculous! Anyway, we returned the trailer in Justin, TX (early) and then received nasty phone calls from Corporate saying we should have returned it to where we rented it. Wow. You mischarged me, wrote the contract incorrectly, and then chewed on me for my "error". Even though we have been longtime customers through the years with UHaul, I think Penske sounds like a better choice next time.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph I. 
Évaluation :
5

They were awesome again for this returning customer.

artemo B. 
Évaluation :
5

The staff was very nice and helpful. I will tell everyone this is the place to go to represent the company of uhaul. It was a flawless move. Merci encore.

artemo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
2

Gentleman that helped me was very kind, however the process was very slow. He was unable to quickly move thru the process and was asking for more information than is usually needed. A name and number of some one not with me for some sort of verification of my identiy. I was moved to his location due to error in pick up at another location., I will not be using either again.

Lorind P. 
Évaluation :
5

THIS LOCATION IS NOT ON WEBSITE AND NEEDS TO BE!!!!!

Andrea S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
3

I still have no receipt or notice of how much the rental cost me. I have to go there again today.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cecil W M. 
Évaluation :
5

This gentlemen was very nice and it was a pleasure doing business with him

Ronda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
1

Start with having the right address and a store that isn't out of business.

Stephan B. 
Évaluation :
3

Attendant was at the location we were directed to drop off the tow dolly by chance since they had moved to a new location. Apparently the new location info had not been updated in the computer. The customers were there to rent a tow dolly, but there were not any in inventory at that location event though they had reserved one for pickup at the location. The attendant was on the phone trying to locate one when we pulled into the lot to return ours a day early. The other customer helped me unload and I helped him get set up with the dolly we had returned. One nylon strap was frayed and worn at the end of our trip. It did not break, but may need replacement soon.

jon A. 
Évaluation :
5

Very good people

Jeffrey G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronda H. 
Non reviews have been submitted for this location.

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