Le client n'a pas laissé de commentaire.Lourdes L.
Customer Reviews for McLaughlin Towing & Recovery LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Danbury, CT 06810
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The parking lot was completely dark so I could not inspect the truck for damage when I picked it up. The engine light was on and the drivers side window would not go up after being rolled down. So if it rained I had to put plastic over it.Michael S.
Le client n'a pas laissé de commentaire.Lauren S.
Le client n'a pas laissé de commentaire.Richard V.
check in and hookup was easy and efficient, great staff!Frank C.
Very helpful staff and fast! Wouldn't hesitate to use again.Lawrence S.
Jazmyn,Rebecca,Tony, and Autumn always take care of my needs. The equipment is always cleaned by them before and after. It's always a pleasure dealing with them. Top notch service!!!!Anthony M.
I had to pick up before the close of business Monday for use on Tuesday and was charged an extra day. At pickup, I had to wait an hour because Uhaul double booked the rental on trailer. Never again.James D.
Primo the owner was very nice and helpful. Very good experience.Debbie S.
Arrived to pick up equipment the day after a snow storm at pick up time requested. However, the van was full of snow. I had to ask personnel who were very nice, to please remove snow from vehicle. Also, vehicle was blocked by another truck. Overall, the pick up transaction was delayed and I'm not sure a pick up would have been possible after hours if vehicle was blocked and full of snow.Tommy S.
Great bunch of guys highly recommend this location,curtious and friendly great customer serviceNICHOLAS S.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.KEITH B.
It should made clear to customer that they can't do self check out if they arrive late than scheduled pick up time. People can't keep running around to figure out the process. This point should high light, worst customer service from Uhal. Will not recommend to anyone. Even for droop no proper instructions, where to drop off the keys.Siva Naga Srikan B.
Everything went very smooth. With the exception of forgetting my ezpass. I was told I will just get a bill for the toll amount no other charge. My truck was new and easy to driveChris S.
Le client n'a pas laissé de commentaire.Craig V.
Le client n'a pas laissé de commentaire.Chris C.
I was supposed to rent at Division St Danbury, CT originally. My reservation was cancelled in error. Although I was frustrated at the error, The manager at Division St was helpful in finding this other truck.WILLIAM S.
Le client n'a pas laissé de commentaire.Sean F.
Good service.Daniel S.
Le client n'a pas laissé de commentaire.ALEXANDRA A.
Yay!! painless thanks to the staff :)MARGARET D.
Le client n'a pas laissé de commentaire.James N.
initially no one sent me the code to access the lock box. I called earlier in day and was told there was issues processing my license and needed to call 800 Uhaul because he couldn't help. The instructed me to do a self check in and I'd be all set. Once i got to location still did not receive any info on accessing lock box. had to call 1800 uhaul again and then informed me i needed to provide even more forms of identification. whole process took about an hour to clear me and have me receive the code. I think I am entitled to a refund. please advise asap.David G.
The guys here are super friendly, nice and helpful.PAUL M.
Great service!URSULA L.
Overall excellent experience. Mclaughlin and crew were polite, friendly and helpful throughout the whole process. Will use again when needed.TODD G.
At McLaughlin Towing & Recovery LLC, I had the best UHaul experience I have ever had. They are really nice/friendly people there and were very helpful.Harold G.
Location was a little tricky to locate, which of course they cannot change. Once located though, everything went great and the staff helping me was terrific. Would highly recommend for next time around.GARY R.
Le client n'a pas laissé de commentaire.JASMINE S.
This location is very accommodating and helpful!Kim B.
Le client n'a pas laissé de commentaire.MATTHEWW O.
Nice guy. Easy pick up and drop off.David B.
hassle-free Good EquipmentJOSEPH C.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.Hamlet G.
The owner is a thief will never use this location before. The worst location ever.Amira O.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Kevin H.
After reserving on line and doing all information that was needed (ie...photo of license), I went and all I needed to give was credit card (only bc I was using a different one than I had reserved with). They explained how to drop off after hours and that was easy bc it walks you through step by step.Kristina N.
Le client n'a pas laissé de commentaire.Kim C.
Le client n'a pas laissé de commentaire.Alan R.
Le client n'a pas laissé de commentaire.Matthew W.
Faster check out. If done online it should be a matter of checking out. Not going through the same steps.erron M.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Harry R.
When I made my reservation 3 weeks prior to the move I put in the address we were moving from in Stamford Ct and selected the U-Haul in Stamford as my pick up yet the day prior I received a call from U-Haul stating that you couldn't accommodate me were I requested and I was forced to drive a Hour both ways to pick up the truck 50 plus miles from the move location. I do not understand why with 3 weeks notice U-Haul was unable to provide a truck at the location I requested.Teddy S.
Le client n'a pas laissé de commentaire.John H.
phenomenal, so nice and caringEthan D.
Le client n'a pas laissé de commentaire.Jennifer B.
Friendly and helpful.Primitivo R.
Le client n'a pas laissé de commentaire.Vipin M.
Le client n'a pas laissé de commentaire.Gregg V.
NIce people, good experienceJeff S.
Le client n'a pas laissé de commentaire.Palash G.
One of the best U-Haul dealers I've ever been to. Extremely efficient, helpful, professional and courteous.JON B.
Le client n'a pas laissé de commentaire.Christina S.
Everything was perfect!PATRICK O.
Le client n'a pas laissé de commentaire.arlene U.
Le client n'a pas laissé de commentaire.Jeffrey J.
I was charged insurance when I didn't request it. Equipment had to be abused constantly to workEric B.
Especially appreciate the care in connecting the hitch. The safety first attitude was evisent in one supervising another in connecting the trailer, complete with a double check. Merci!RICHARD A.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.Joseph T.
Bunch of good guys doing their best to help.Edmond E.
Le client n'a pas laissé de commentaire.Darlene A.
Le client n'a pas laissé de commentaire.Kent S.
It took us an hour to get the keys our truck. I had a reservation and had done the pre-check in. The man couldn't pull that up apparently so he decided to start a new reservation for us after 30 minutes of talking to his coworkers about other customers. The man then charged us twice the amount that we should have been for the Uhaul and said "Oops. Youll be credited back I hope"... I will definitely rethink using uhaul for my next move when I am choosing a moving company.Tim W.
Seems like a lot of money to just rent a truck for a few hours. But they let me rent the truck the night before and pick it up the next day.milton M.
Le client n'a pas laissé de commentaire.Pete H.
Mike was very helpful. I think the whole staff was professional. I think there was an error in reading the fuel meter since it was a newer truck. I ended up filling about 6 gallons more than I got the truck with. But, that was OK, with the service and overall maintenance I received, I am happy to overlook this minor error. Best,Vijay R.
Le client n'a pas laissé de commentaire.doug G.
Le client n'a pas laissé de commentaire.Earle L.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.richard S.
Le client n'a pas laissé de commentaire.Hamal T.
Le client n'a pas laissé de commentaire.Daniel I.
Need more sizes of trucks.milton M.
The people at McLaughlin could not have been more helpful. Awesome experience. I will be back.Jeremiah M.
Le client n'a pas laissé de commentaire.DAN B.
told to drop van on Sunday May 19, when no one was there and then charged for damage that I am not aware about. Customer service for U-Haul no one answering, only recording. WILL NEVER USE RENTAL AGAIN.Jovan M.
Le client n'a pas laissé de commentaire.carole M.
The check in process was so easy, the truck was brand new and very clean, and drop off was a breeze.Erin W.
They seems to be very busy, but very friendly people.Rakeshkumar D.
I rented a trailer. I returned it on the morning of the 17th. They charged me 2 extra days through the 19th. Maybe you can correct it. Merci.edward H.
Le client n'a pas laissé de commentaire.Robert J F.
Le client n'a pas laissé de commentaire.Jack B.
I did not choose this location. I used the Uhaul.com website and I requested a pick up in Danbury, CT. Specifically, I chose the location on Division Street; 4 blocks from my house! The first time I completed the order, Uhaul.com sent me to Newburgh, NY for the pick up. I cancelled the order! I completed a second request and the order completed with a pick up at the Division Street location. I even printed out the form with the Division Street location on the sheet. That day or the next, I received a text from Uhaul confirming my pick-up. Unfortunately, I didn't read it until later...when I found out that the pick up location was changed again. This time, at least, the location was in Danbury, CT. Unfortunately, instead of driving 1 minute down the road, I had to drive over 10 minutes to a location I could only find using GPS. The representative I spoke to was apologetic but helpful. I received my trailer and left. The people I dealt with at both locations were fine; the website is a piece of crap! I will use it again in the future but, if this happens again, that will be the last time I ever use the website.Frank W.
They did a great job. Charlie and Mike were terrific. I came in just before they closed, and they went out of their way to help. Thanks. Tom C DanburyTOM C.
Le client n'a pas laissé de commentaire.Ruthann E.
Le client n'a pas laissé de commentaire.JIM H.
Le client n'a pas laissé de commentaire.Katie B.
Fast, friendly, easy!!!Cheryl M.
Very helpful and respectable excellent jobCarlos R.
Le client n'a pas laissé de commentaire.ANA L.
Friendly staff, well informed, no waitingJIM M.
Le client n'a pas laissé de commentaire.Simon B.