Customer Reviews for Meineke Car Care Wesley Court
(U-Haul Neighborhood Dealer)

Évaluation :

2

I signed up for 24/7 truck share so I could just pick the truck up without going inside the business. I ended up having to go inside to get my truck. This delayed me starting my use of the truck.

Évaluation :

5

Very smooth process. Clean, NEW Vehicle !

Évaluation :

5

Good luck

Évaluation :

1

At check in the clerk on duty could not have been more disinterested in my transaction. Took this location over 11 days to check in the truck which resulted in my getting overdue checkin emails. The CSR left me on hold when I called to address the issue.

Évaluation :

3

Return instructions were very unclear resulting in frustration after being informed rental wasn’t delivered 2 days after it was actually delivered.

Évaluation :

5

Everything went well. Drop off was Sunday, just followed the instructions on my smart phone. Very easy.

Évaluation :

5

I've rented trailers from this location many times and like it very much. Merci.

Évaluation :

3

Trailer was dented and extremely rusty and seemed to have been used and abused.

Évaluation :

5

Make sure that the AC is in full working conditions during the summer months..

Évaluation :

1

Tell the truth. I was told to bring it back with 3/4 tank I did that and was still charged. When I called they said I had to bring it back with 7/8 of a tank. My girlfriend and I Cleary heard the man say 3/4 of a tank. To charged me afterwards is bullshit.

Évaluation :

5

Clean vehicles

Évaluation :

5

They were very helpful - I had never rented a trailer before and they showed me how to hook it up correctly- thanks!!

Évaluation :

1

This location does not clean their trucks. I reserved a 15 foot truck. There was 2 on the property. The on I reserved had trash and other things in the back. It was disgusting. I called customer service and request to change trucks. The switched me to the other 15 foot truck on the property. When I went back to switch keys with the gentleman inside, he acted like he was shock it was dirty but I could tell that he knew from how he looked when I told him. Then when I got back to the new truck I was switched to, it was dirty. It was already 30 minutes past my pick up time. I went back inside and told the gentleman that the truck new truck was dirty and there was trash inside back of the truck. There was a large 80in TV Box and some other trash. With us being in a pandemic and UHaul expressing how their trucks are cleaned and sanitized after every use, I'm sorry to say that this location doesn't do that. They had someone to come out and sweep out the back of the truck and that's all. No sweeping out, cleaning or sanitizing the front compartment where UHaul customers have to sit and touch things that the previous drivers and guests had to sit and touch. I dealt with UHaul for years and this is the worst experience I had. If this is how UHaul allow their locations to do, then I will have to take my business elsewhere.

Évaluation :

1

Train the employee to use the U-haul computer system. He claimed he did not have the ability to modify the allowed mileage for the rental despite 3 other locations in the last month being able to add the 10 miles necessary to make my trip. He was generally rude and short.

Évaluation :

4

Could be a little friendlier but overall good experience.

Évaluation :

3

Excellente expérience

Évaluation :

3

Dropped truck off.

Évaluation :

3

This was my first time renting a U-Haul. The man who was working at the desk was incredibly rude when I had questions about the rental process. I would rent from U-Haul again but not from that location.

Évaluation :

5

The customer service was outstanding. We were closing on our house and we had to change the time and date three times and they worked with us and never charged us extra or got upset with us.

Évaluation :

4

Very good experience and convenient.

Évaluation :

5

I was pleasantly surprised, the gentleman that did the paperwork was extremely helpful and pleasant. The trailer was in excellent condition and worked very well for my purposes. Thank you very much. Ed

Évaluation :

2

I have used this pick up 2 times . The guy at the desk is rude and not helpful at all and said he didn't like dealing with the u hal deal.

Évaluation :

1

I returned my keys at 9am on a Saturday and your failure to input the return until 2am that Sunday caused me to receive late penalties.

Évaluation :

1

Need tell peoplebwhat need to a bout the truck

Évaluation :

2

Just better customer service. I'm blessed I have common sense, but I am sure others were lost. There's no signs indicating where to drop off the uhaul and there's no Dropbox for the key so I'm glad someone was in the office.

Évaluation :

5

So easy...great customer service

Évaluation :

2

Inside of truck had mud all over the floor board. The back inside of truck was littered with a dirty hand truck and nails. I had to sweep and mop the back of the truck before we could even start our move.

Évaluation :

4

If you tell a customer they won't be charged for a day of equipment is returned by midnight, that should be honored, regardless of if the employee that stated that was wrong. I am a Uhaul storage customer and have spent $2500 in the past year, so I was assuming the discount mentioned for using a Uhaul storage facility would be honored but this was wrong as well.

Évaluation :

4

We ordered blankets and a dolly online but when we got to the location they didn't have them. We should have been notified sooner.

Évaluation :

1

None of the dolly's I rented were with my truck. Pick up was schedule for 7:30am. Right rear tire was low.

Évaluation :

3

Dirty truck and check engine light was on

Évaluation :

2

No one available despite midday arrival. I left the trailer in the back where other trucks and trailers were located, after calling twice without answer. Finally called one last time as I was pulling away and phone was answered. Was told abruptly to just leave it and nothing else needed.

Évaluation :

1

I went to pick up my rental at 945 for 10 am and didn't end up with it until almost 11 because they couldn't get signed into their system. Wasted over an hour of my moving time and lost some of my help. They sent me elsewhere then I was sent back. Huge hassle.

Évaluation :

5

Aucun

Évaluation :

3

Would not give me a receipt at time of drop off. had to wait for email later that night.

Évaluation :

5

Without a doubt, the easiest Uhaul transaction I’ve ever had.

Évaluation :

1

Have someone that knows what to do

Évaluation :

4

I have no complaints.

Évaluation :

5

Great staff. Manager was very accommodating in working with me and my son on time frame for the rental.

Évaluation :

1

no one there at all

Évaluation :

5

Everything went smoothly! Thanks, Meineke!

Évaluation :

5

I was a bit confused as we did sweep out the truck and folded the blankets and we did not receive a $25 credit. There was a sign inside the cab that said if we did those things we would get a credit.

Évaluation :

5

Aucun

Évaluation :

3

The U-Haul was very dirty both inside and outside. Amidst so many concerns of virus and cleanliness, cleaning the equipment should be a very high priority before handing it over to a customer.

Évaluation :

1

After having an experience from HELL with the Uhaul corporation, the guy said he would get to it in a few days. I asked if he could give me some sort of paperwork to show it was turned in on time and not damaged I'd appreciate it. He told me I had to wait 30+ minutes because their primary business (Meineke) was backed up.

Évaluation :

5

They were so friendly. Customer service was excellent!

Évaluation :

3

It would be beneficial if there was some way that when a customer "purchases" packing supplies, that if the place the rental is picked up at would have the needed packing supplies. When I placed my order for boxes and packing paper it took my order, but when I went to pick up the truck and boxes,they did not have ANY inventory on supplies so if I needed them badly I would have had to drive across town out of my way. UHaul needs to come up with a system to check with the location for supplies. (Even the gentleman I picked the truck up from said that it is frustrating because when an order is placed, supply availability at the location is checked on.)

Évaluation :

5

Easy, quick drop off experience. I enjoyed not having to interact with a U-Haul representative after our pick-up experience.

Évaluation :

3

Very upset on two counts. First, having my reservation changed the night before pickup, on a Sunday when I couldn't do a thing about it, from a location 5 minutes from me to one a half hour away. Second, I was supposed to get an upgrade to a 20 foot truck "for my inconvenience" but the new location had no 20 foot trucks available. Unlikely I will ever risk using U-Haul again.

Évaluation :

3

Check to be sure trailer lights are working!

Évaluation :

5

Very nice customer service.

Évaluation :

4

Should find time to check everything during return for matter of transperency

Évaluation :

1

Get off their butts and help customers

Évaluation :

5

Very friendly staff; quick and easy!!