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Klaus B
Customer Reviews for Melsons Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing - amazing team of people helped us. Unless you can control "moving in the rain" LOL. We are all good. This rental team is second to none. AMAZING!!! Will definitely rent again. Hopefully there will be some sunshine next time.
Eric hBye smarter
Anthony SVery friendly and accommodating
stephen JService is great, with personal attention to each customer. It's my #1 preferred U-Haul location.
Paul WNothing, the experience was smooth and efficient.
John MNo improvement needed. Easy check-in and pick-up, truck was right next to the door, good overview of the safe operation of the truck. Truck was clean and well maintained.
Paul WProbably the best UHaul experience I've had. Melson's was very knowledgeable and thorough. Great dealer!
Kevin GNothing! This is a small, family owned, local business of very nice people who know exactly what they’re doing.
Megan PThe equipment is fine, but I would not say it's well maintained. The brakes are getting old in that truck. The biggest issue is the poorly functioning app. It took an hour and being on the phone with an ill informed rep to complete check in. Furthermore, the advertised price of $20 to rent a truck is complete bullshit. A 90 min project spanning 25 miles round trip cost $100.
Bryun HWas charged a wrong location drop off after trying to show them my receipt to make sure . They said they didn't need it then charged me 177 Dollars when the rental total was $53 for 2 hrs. Called to get it addressed and never heard back. Called customer care and haven't gotten a refund
Ryan MReservation system not good when it changed our location for pick-up with not enough head's up. Any confirmation e-mail we receive should state in the title that the location has changed! Attention!!!!!
Phillip HThe 15 ft. truck leaked while driving in the rain. the rear floor was soaked. Our blankets and boxes got wet.
EDWIN HI was concerned that I reserved the van understanding that the charge was 19,95 a day, plus mileage. When I received my receipt, the charge was $99 for the rental, plus mileage in excess of the allowed 50 miles. The ultimate cost may be the same, but this ought to have been explained.
Brian KRemote support took 2 to 4 minutes between question and answer... multiple time. Like what type of phone? Answer... android.... wait 4 min for a response from support. Something that should have taken 5 to 10 minutes took 30 to 40 min which cut into my rental time. Not good at all. I do not recommend this service!
Donald SWe picked up the van at 4:30 on Wednesday & returned it just after 5 PM on Friday, but we're charged for 3 days...not fair!
Scott KThe people at Melson's are great. Friendly and helpful. And the truck was perfect for my use.
Robert NMelsons Service Center in New Hope is a friendly family owned business who care about their customers. The van was immaculate and the contract transition was done effectively and efficiently. Kudos for you to have them as your partner.
LAURENCE KThe overall experience with Melsons was wonderful, especially the people. They were very knowledgeable & a pleasure to deal with. The next time we need a U-Haul rental we will definitely use this location again. *****
Kevin Dthe uhaul 24/7 app was problematic. I had to re-download it twice before it would open correctly. The location in New Hope is easy and staff are always helpful. I was happy to be able to use the 24/7 on a Sunday as that was my only available date. If the app worked better it would have been an awesome experience, otherwise it was just great. I fully understand the local owners have no control over the corporate app.
Nancy ZChange the mobile pick up process. It was a nightmare. I wasted 30 mins of my 2 hr rental, made 2 customer service calls and 2 live chats just to get the keys and pick up the vehicle.
Stephen MEasy, super friendly, fast! Thank you!
John KNothing. The van was new --- ~3 000 miles. The customer service rep reviewed the operational procedures with me. They also allowed me to measure the inside of the van the day before to confirm the artwork I needed to transport would fit. The van was ready on time with the requested blankets provided. The van was easier to drive than I had feared. All in all, a very positive experience!
Elizabeth pUhaul app is horrible, the location is good.
Jeffrey MExcellent service à la clientèle
ANN RI ordered over the phone and was under impression I would get 8 feet truck. Well 10 is bit to big for my needs. Then my Uhalu app crashed. The app is not terrible when it works. The truck is maintained. Clean enough. But there is damage along whole box that was not reflected of the app images. And is probably the worst truck i ever drove. In speed over 40 it feels a bit unstable ( on some roads I drove , the speed limit was 50 m/h) The motor is very very loud. Definitely bad for hearing. I could not even hear radio at full volumes. I think it was old vehicle No way to charge phone. No rear-view visibility system
Alexander PMelson's is always professional and extremely helpful. A great business.
Sue EThe check in app was a huge problem. It didn't function correctly and I spent a lot of time on the phone trying to check in.
CHRISTINA CIt was great and very economical.
PETER RExcellent Friendly Service Great hours and location
cindy sI have been using Melson's for my Haul needs for over ten years. They are friendly, professional and efficient. Je les recommande chaudement.
Mark SNo improvement necessary. I've never had a negative issue with renting a uhaul van.
RANDALL RI made the reservation in person, but it was for a weekend when the location would be closed. So she told me to download the app, and when I arrived to pick it up I'd just have to receive a code. I downloaded the app, and a couple days ahead I got a text from U-Haul asking me to upload my driver's license. I did that, and thought I was all set. When I arrived to pick up the van and opened the app, I had to jump through many more hoops, including uploading my license again. THEN they wanted more verification of who I was - either proof of employment, my passport, or 2 contacts they could call and verify. All in all, it took 20 minutes of back and forth on the app before I could get the key, and then I had to verify the condition of the vehicle with photos. It was nowhere near as simple as I was led to believe.
Teresa DGreat folks to work with...everything went great. Thanks
Shawn SThe Melsons are family to us and have been there helping for years. Keep up the good work guys.
joseph tExcellent location and customer service
Kristina LWould have liked a picture of the alleged damage,
WILLIAM PIt was an easy and thorough process at Melson's. Je les recommande fortement.
Kimberly MAlways a pleasure dealing with the Melsons family for uhaul rentals. They're very accommodating and the vans are always in top shape. They're a great asset to the community.
RANDALL RAs always the staff at this location are helpful, friendly & courteous…highly recommend Melsons Service Center in New Hope, PA!
Hodi PFriendly service.
James DNo complaints. Everything went well - no problems.
Carl SGentleman was very good at his job... pleasant...
mark sBe sure to download the app in case you arrive after hours.
ELIZABETH KPor que el cervical es bueno
Noe RMelson's is very easy to deal with and they have a nice mix of equipment to meet a range of needs. Fortement recommandé!
Alfred TVery nice location and management.
ELIZABETH KGreat service. Great staff.
William BTaking the trailer on a dolly. Was a nice touch.
Gary BSuper nice and accommodating
Petra AWell I tried five different U-Haul companies before I found a car carrier but other than that it was good
Earl pI loved the early sign in via text the van drove smoothly and was comfortable
cindy sExcellent service
Mark SGood people.
patrick Wvery friendly professional service every time
Dennis M