Unfortunately out of all the times I rent a Uhaul this experience was the worst. So first let me start by saying I had a reservation with a different site, however to our surprise no one was there and the number on file I contacted numerous of times and it went straight to voicemail. I contacted Uhaul again and they changed my site which was 25-39 minutes out of my way. Upon my fiancÃ© arriving we received the worst customer service between the husband and wife duo. Honestly my fiancÃ© felt racism vibes. He wasn't greeted, and almost felt that he was a burden he couldn't wait to get out of this establishment. They were giving him a hard time and just outright rude. This experience was terrible and I can assure you I will never use that location EVER AGAIN!Anastasia K.
Customer Reviews for Mendenhalls Garage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Elkton, MD 21921
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
7h30 am à 12h pm / 1h pm à 6h pm
- Samedi :
7h30 am à 12h pm / 1h pm à 3h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No comments, service is excellent!joy L.
Great people great peopleMARCO C.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.larry C.
Great service. Above and beyond. They will be my " go to U Haul" from now on!THOMAS D.
The passenger rear view mirror was broken and had 2 mirrors taped you couldn't not see out of and a third in the bottom that was cracked and pointed at the ground so you could not see. If I had the time I would have cancelled and went and found another truck. I was advised in a â€œoh by the wayâ€ after I paid when they gave me the keyElizabeth P.
Excellente expériencereginald P.
Quick and easy check in and check out. This is the second time renting here and couldn't be betterEric S.
Le client n'a pas laissé de commentaire.Kenneth M.
Rental experience was excellent.MARTIN H.
Le client n'a pas laissé de commentaire.Joel H.
Prompt and friendly service...David H.
Everything worked fine. No changes needed.George S.
Nothing It was an easy transaction! Staff was super helpful and friendly.ROBERT H.
Van smelled like farm animals but ran well and did what I needed it to doVictoria C.
First rate experience. The Mendenhall's were terrific in setting this rental up.DAVID J.
Such a great couple that run this shop, very friendly and had everything ready for me.Joe P.
They were amazing. Nothing to improve, just keep up the great work and suppirtJacob S.
The location was great and drop-off was simple and quick. Again, I will never recommend U-Haul to another person for any form of rental. The situation the company's appointment system and lack of staff placed me in while already dealing with the stress of an out-of-state move has ruined the company and all of its products for me.Francis S.
Le client n'a pas laissé de commentaire.Danny H.
The rental people were very friendly. It was a pleasure to do business with them .Timothy S.
Perfect, seamless experience. Thanks Mendenhalls and Uhaul !Thomas M.
I received a truck with 159 000 miles on it at Mendenhall's in Elkton, MD. The office was hot. It had no air conditioning. It was full of flies. The staff was short and not willing to take the time to answer questions I had regarding best practices with a large truck. I had a 550 mile trip to make from Elkton MD to Hampstead NC. I couldn't go above 60 miles per hour the whole ride because the truck felt like it was going to wobble off the side of the road. The steering wheel was at 11:00 and 5:00 driving in a straight line. The engine coolant light came on the day after I got down to NC. It turned off after I filled the gas tank. A 7 hour drive took me 9,5 hours. I was scared for my life. Thank God I was able to make it in one piece. I can't believe Uhaul would have rented me such a terrible truck for a 550+ mile drive. Very disappointed in this experience and plan to take it to Google reviews, BBB and Department of Transportation complaints division if I'm not offered some sort of partial or full refund for my horrific experience within the next two weeks. I can be reached at 302.545.7368 if Uhaul senior leadership wants to remediate this experience and make me whole. I ask senior leadership to ask themselves, â€œwould you have let your 70 year old mother drive this truck from Pennsylvania to North Carolina?â€ If the answer is no, which it should be, then you might consider refunding me in full for this rental. Otherwise, I plan to escalate this to the Uhaul executive complaints department and various organizations as stated previously.ERICH M.
Le client n'a pas laissé de commentaire.Harry G.
Great experience! Owner was pleasant and helpful.Robert E.
They was the bestJOE C.
Le client n'a pas laissé de commentaire.David M.
Second time renting from this location. Top notch! Highly recommend.Greg M.
Le client n'a pas laissé de commentaire.Allan O.
Great rental. Enjoyed experience! Will rent again.Stephen O.
Le client n'a pas laissé de commentaire.John P.
Very nice people, will try to go back to this place next time I need a trailerAlejandro A.
The equipment they tried to give us was different than what we pre orderd luckily I caught it and got them to change it to the right equipment. 6x12 trailer had no ramps to load a mower, which we percisely asked for hence only reason getting trailer was for getting a mower...Caleb D.
Le client n'a pas laissé de commentaire.KIMBERLY P.
Great service, fast in n out service, respectful n professional, thank you Mendenhall garage. Would recomed to anyone wanting to rent a uhaul,DANIEL M.
The staff was fantastic. They did everything! Made it so easy!Matthew W.
Le client n'a pas laissé de commentaire.PIETRO V.
Le client n'a pas laissé de commentaire.DENNIS D.
No negative issues easy pick up and drop off Great experienceJohn C.
Le client n'a pas laissé de commentaire.kathy S.
Le client n'a pas laissé de commentaire.erenst L.
Equipment was nit a one way. I had to take back to same place when another U Haul center was closer.James S.
Le client n'a pas laissé de commentaire.Salvador N.
Le client n'a pas laissé de commentaire.Alessandro I.
Great bunch of representatives.Christopher S.
Everything was wonderful they even fixed our hitch so the trailer wouldn't be too low ... thank you so muchLEIGH G.
Le client n'a pas laissé de commentaire.ARIC L.
Le client n'a pas laissé de commentaire.KENNETH M.
Cant think of a thing.WILLIAM K.
Le client n'a pas laissé de commentaire.MARY P.
Le client n'a pas laissé de commentaire.MARIE W.
Le client n'a pas laissé de commentaire.MIKE P.
Can't think of anything to improve upon, everything went great.WILLIAM K.
Le client n'a pas laissé de commentaire.TIMOTHY B.
No improvement needed - Mendenhall's Garage was very pleasant to work with. Great experience all around!KAY C.
Location personnel very helpful and very courteous. Also, very efficient. Will recommend this location to any who ask.JOHN S.
Mendenhall's does a great job all around, have rented from here several times.MICHAEL P.
Le client n'a pas laissé de commentaire.Ron S.
Le client n'a pas laissé de commentaire.REYNALDO C.
Le client n'a pas laissé de commentaire.BENJAMIN S.
Le client n'a pas laissé de commentaire.BRIAN S.
Le client n'a pas laissé de commentaire.Kathryn C.
Mendenhalls has always given me excellent service. Jay and his crew are courteous and helpful and willing to do whatever you need. I wouldn't rent Uhal equipment from any wheres else.RICHARD W.
Very helpful and reliable, as always.Winfred P.
Completely satisfied no improvement neededERIC S.
Excellent renting experience!Sean W.
Le client n'a pas laissé de commentaire.DAVID M.
They gave us an almost empty tank without realizing it and I had to fill it upFATMATA K.
Le client n'a pas laissé de commentaire.Mark D.
Le client n'a pas laissé de commentaire.Janet Q.
We had problems with a tire in route, shredding rubber and had to find a place to get a new tire. Wondering if this should have been caught before renting the U-haul trailer. Also, the price we had been quoted was not what they tried to charge us-they wanted much more, but once they were shown the quote, they fixed the problem.DARLENE R.
Le client n'a pas laissé de commentaire.JEFFREY L.
Excellent and friendly service. This location needs no improvement.DANIEL L.
Le client n'a pas laissé de commentaire.KARL H.
Le client n'a pas laissé de commentaire.Guy H.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.HUGH M.
Le client n'a pas laissé de commentaire.Mary P.
Le client n'a pas laissé de commentaire.GARY D.
Owner hooked up trailer and unhooked it when I returned. Very polite. One of my better uhaul experiencesWinfred P.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.KELLY P.
I drive past two other locations because the couple at this one is always Kind, professional and dedicated.MICHAEL G.
Le client n'a pas laissé de commentaire.RANDAL F.
Have been using Mendenhall's for Uhaul rentals for several years despite other options locally. Jay is extremely helpful and always there to help make the rental a success. I won't rent from any other U-haul location unless desperate.MICHAEL P.
Le client n'a pas laissé de commentaire.AUSTIN A.
Le client n'a pas laissé de commentaire.TERRI G.
Our experience was excellent keep on keeping on.David B.
The folks at Mendenhalls Garage were so wonderful to work with. They really helped me out of a bind - a scheduled delivery of cabinets was delayed at my supplier and with the use of the trailer I was able to pick them up myself and keep my project on track. The staff was responsive and friendly. I'd gladly recommend their service.KEITH W.
Extremely knowledgeable and polite staff. Great experience.Christopher C.
Le client n'a pas laissé de commentaire.MEGAN O.
Super nice people, easy in & out locationKAREN H.
Great place to rent a U-Haul. Perfect check out and check in experience.BRIAN B.
Le client n'a pas laissé de commentaire.ALLEN L.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Yvonne J.
Le client n'a pas laissé de commentaire.JAY M.
No issue with this location but I had 2 main issues with Uhaul on this rental. 1) My reservation was to pick up 30 minutes away... my email confirmation stated Edgemoor Drive in Wilmington DE. I had to track down where this trailer was and cost me 30 minutes to find it and 30 minutes to drive there 2) I had a flat tire....the guy that came out was great. The issue was the website....It didn't take my username/password, nor did it accept my agreement number and last name, so I was stuck for 30 minutes trying to get through by phone.Jon S.
Le client n'a pas laissé de commentaire.Andrew W.