Great experience. Van was perfect and easy to drive. Staff was nice and helpful. Will use again if I have to.
SARA D
Customer Reviews for Mequon Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything went smoothly, thought price was kind of high. But I knew what I was getting into. They are honest, easy to work with, and run smoothly. I would go back. Woman at counter at about 9a was absolutely delightful, she should get a huge raise, friendly courteous, and cheerful. If I owned a business that needed employees in Mequon, I'd snatch her up in a second.....Be careful Mequon Storage, protect her from poaching!
RICHARD SWhen returning the vehicle the spot that was available to park the truck was way too tight for the vehicle and should needs to be wider and longer.
Christopher ROur 24/7 pick up didn't work, but the staff was friendly and changed the reservation for a in store pick up. We were told to leave the truck clean if not we would be charged. The truck was so dirty inside. We didn't have a full tank and only drove 11 miles with the truck when filling up the truck we pumped over four gallon into the car! This is u exceptable.
DOREEN BThis UHAUL location was the easiest location to use out of all the ones I've used. Great experience and will use again.
CHRISTIAN AWe can't think of anything to improve. It was an easy transaction and the move went smoothly. We greatly appreciated the link to movers on the U-Haul website as that was the biggest challenge we were facing.
ROBERT CThe office staff is wonderful!!! Equipment is well cared for and clean.
KIMBERLY HLocation should offer free WiFi so I don't have to upload 6 van photos using cellular data. A waste of time & $$$.
Anthony SI have rented 2 different trucks and both rentals were clean and great to drive. The staff are friendly and helpful.
Kimberly HVery convenient and accommodating when I needed to change the size of the truck.
JOANN HIt was great to do business with this company. The personal touch was amazing. Je les recommande fortement!
JOHN PWe recently rented a uhaul for a local move. While on the phone with this location, the employee told me it would be easiest for me to do everything on the uhaul app for pick up/drop off. In hindsight, I realize she meant it would be easiest for them :/ using the app to pick up the truck was such a nuisance. At one point you have to wait for an agent to call your reference number and it took about 20 minutes of waiting in the parking lot just for some dude to call for 10 seconds and say "hi you were listed as a contact in case there is a delay with the uhaul return. Ok bye!" Not everything needs to be done through and app! Sometimes working with a human is the best way to go. So annoying.
Matthew MNo one was there and the drop box was hard to find.
William HFriendlier office staff.
MERCY ZEasy
Robbin RThe ladies in the office were super friendly and helpful.
william bThe customer service team was awesome. A great experience.
Greg JMy padlock on the truck didn't work. We took it off the first time and then it wouldn't come off the second. We brought it to a different uhual location since ours had no reps and no one would answer our call. They couldn't fix it so they then had to cut off of the lock and give a new one. Whole process wasted half of my time and extra miles.
Jocelyn CThe mobile check in took over an hour to complete due to inability to find the begin pick up button. The video instructions do not match what you need to do in the app or on the website. It was the most frustrating experience and we had to call about 6 times for assistance. Most of the representatives were very kind and helpful but the first one we spoke with was very short and irritable which made it even more frustrating from the beginning.
Melissa SAn easy pleasant experience at MequonStorage/Uhaul. The cargo van , a RAM, was fun to drive and fit my needs.
Christin CHelpful staff. Truck was easy to drive.
JAMES KI received great customer service at this location!
Adriel SEasy pickup and drop off. Great service. All good.
James SCustomer service was excellent. Staff was very friendly.
Jonathan VI have used the Mequon WI U-haul location several times and have always been extremely satisfied with the service and equipment!!!
Michael NThe app for mobile pickup and return didn't work either time and was frustrating. Customer service was helpful, but only after waiting on hold go at least 20 minutes.
Tanner BAlways excellent service from Mequon Storage.
Clifton HTook nearly an hour to get the keys to the car. Neither the app nor the website was working for me. I have a modern phone and had location services on. It took 2x calls to support and an employee at the location to help. Turning the vehicle back in, I followed the process and it STILL didn't recognize the location. I had to spend another nearly 20 minutes on hold to return the car. Never again.
Sam BNo one was at the site when I turned my truck in.
MITCHELL HWe picked up the rental truck on a Sunday, no open business hours. The process went smoothly, but I wish I would have known that I could start the pick-up process at home because it did take time to get through it all (about 30 minutes). Once everything was approved, it went fast, but I would have rather been at home waiting for the approval instead of sitting in the parking lot.
Cathy OI've been coming here for 7 years now, always a great location. K
trevor hI used the mobile app to return the truck. Very convenient for the return.
Chad SThe ladies at the front desk were more than helpful, and really made sure I had everything I needed!
Rick TWe got into the uhaul and there was less than a quarter of a tank of gas. Every time I have rented a car or a truck there's been at least a half tank of gas.
Maddy Hgreat services,all good
ALESSANDRO MMichelle was on site to assist in my pickup and was a huge help because of the weather. Helped with removing snow from truck and made the process seamless. Was able to help with the entire reservation and cannot thank her enough! Great job Michelle…..
Brian RThe process of renting was very easy and the person helping me was excellent. The equipment was clean and in good condition.
Bob LExcellent and easy rental
DANIEL SI have been coming here for years and I have always had a great experience. Merci.
AMY PI rented a cargo van for a week. They over charged me by a day. And when I had an issue with it all I got was attitude and told to call an 800 number with any disputes. Rachel specifically was quite rude and apparently sucks at customer service. Will never go there again.
Candice GOverall a great experience, straight to the point, and I was late on top of it and they still took care of me.
Kyle KThe app does not work well for pickup or drop off. I looked at my receiptand was sad to see that I received a $20 fee for dropping off after hours. While this may have been a policy, it's sad that a company would charge for dropping keys off in a lock box. Seems excessive.
Eric DUsed drop box.
Paul JThe process was easy peasy!
CATHERINE MTruck was in a difficult parking spot considering how the parking lot was laid out. I could see someone hitting something very easily trying to back out/return the truck.
Michael LEverything went well, no issues.
Joseph TThat truck is unsafe to drive in the highway. It's an incredibly bumpy ride and every bump you hit jostles the wheel to the left or right enough to turn the vehicle. Only a matter of time before someone gets hurt or hurts someone else behind the wheel of that truck
Jeffrey SCheck customer service was excellent. Very friendly.
Kim AI thought this location was the best, very friendly and clean. I would definitely come back to this location again,
Gowri WWe filled gas tank way above what we got truck with and company would not reimburse us for the extra gas and just said they appreciated the donation. Then o got charged for driving the truck 2 miles more than what was allowed despite the extra 1/2 tank of gas they wouldn't pay us back for.
Antonella AClose by and exactly what I needed. Thank you
Frank LRien
Jim U