Évaluations des clients Mesquite Feed

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mesquite Feed

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Adam K. le

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Le client n'a pas laissé de commentaire.

Eloy G. le

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Le client n'a pas laissé de commentaire.

Stacy A. le

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Le client n'a pas laissé de commentaire.

teri W. le

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Though the outside and inside was clean the vehicle needed maintenanced. The right front tire pressure came on and wouldn't go off. I wasn't able after putting air into it to turn it off. The engine wouldn't switch gears even after putting cleaner into and towards the end of the trip, it started knocking. I was also NOT told my site was switched the day of pick up till 1520 hrs when I was picking it up at 1630 hrs. I was driving at 1600 hrs and was notified by text so never got the message!!! When I was informed of the change I wasn't given any compension for this change I was told I was notified and if I wanted the vehicle I needed to leave. I left, I needed the vehicle.

Seily O. le

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Send the video prior to arrival to make it easier for first time users.

Marie B. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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This specific location was not the problem. They did not have in stock the appliance dolly and furniture pads I had rented. Thomas, the Uhaul rep, offered to either cancel the order and refund me the money but I needed both items. He said he would call another location (12215 LBJ Fwy. Garland,TX) and I could pass by and pickup the items there. When I got there the so called assistant manager named Angelique and her ghetto co parter in crime Nikki were rude and not helpful whatsoever. Instead of trying to figure out a way to help me, all they could do was argue about how Thomas should not have done that. I will never rent or refer anyone to that Garland location with the bunch of ghetto people they have working there.

Christina J. le

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Le client n'a pas laissé de commentaire.

Mohammad S. le

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Good service

Michael B. le

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Everything was explained to me prior to me requesting a truck. When I brought it back it took less than 5 minutes to checkout and leave. The staff did a great job.

Danielle Y. le

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first of the month, it is impossible to get a appliance handcart, which the website does not warn you about.

Kristen B. le

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When returning the truck after hours, I didn’t feel safe in the area. The uhaul employees were very helpful and professional on the other hand.

Merla M. le

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Le client n'a pas laissé de commentaire.

SHAKIRA R. le

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That white cracker is a rude son of a bitch

Jaime C. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Thoughtful and extremely considerate.

Brian H. le

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Excellent customer service! Most convenient experience ever.

Anna P. le

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The truck had been in accident had front bumper dent. Lost singal light driver side during trip. Very scary!!

Amanda C. le

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The employees were genuinely warm and courteous. This store extended my a 10% veteran's discount on the soft drinks and pepper spray that made my move even more healthy and peaceful. I prefer Not to move myself belongings myself, HOWEVER, their clear explanations and time they were glad to give me even as their store was bustling (first Uhaul rental) made me hopeful of a move with Less Stress (;-) Go talk to them!

Howard J. le

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Customer service was excellent. Very friendly which made the day start and end well. Thank You

Denny S. le

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Le client n'a pas laissé de commentaire.

Allan M. le

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Le client n'a pas laissé de commentaire.

Rudelya M. le

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Le client n'a pas laissé de commentaire.

Don R. le

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Le client n'a pas laissé de commentaire.

david W. le

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Original truck supplied has a broken mirror and no blankets (5 dozen were ordered). Hours of my time were wasted changing trucks and going to another location to get blankets. The Ford 650 drove terribly, unless the road was perfect, it was like riding a buckboard. Extremely uncomfortable and challenging to drive, a prescription for accidents.

antonio M. le

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Le client n'a pas laissé de commentaire.

JAKLYN W. le

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Le client n'a pas laissé de commentaire.

David F. le

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Le client n'a pas laissé de commentaire.

Seritha E. le

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Using the mobile app made it so convenient

William S. le

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This is more of a satellite/drop-off location. Only one person in the store knew how to handle the rental.

Bruce H. le

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Friendly and supportive staff. Convenient location

Walter B. le

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Staff friendly and very helpful

James R. le

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Call before cancelling a missed reservation... Things happen for reasons and having to go to a new location because you weren't informed your first reservation was cancelled is very aggravating

judy C. le

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I spoke with the person at the sight onthe phone and also with the call center to secure the truck. I told both that I needed to rent an appliance dolly to move a refrigerator. When my sons arrived to get the truck, they were told there were no dollys at this location. This put a big burden on them to find a way to move the frig w/ the dolly that I had requested and planned to rent. This was very UNPROFESSIONAL and UNACCEPTABLE. Seems company quality has gone down.

ARTAVIA H. le

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Additional charges to me that i wasn't notified about. Also i wasn't told why I was charged extra.

ERIC M. le

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Tell the owner not to cuss on the phone around customers.

MONICA P. le

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Charge customers correctly.

yalonda M. le

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The truck was clean although the transmission seemed like it needed servicing. When returned truck the clerk's on duty had no clue how to check the truck in and close my ticket.

Erica A. le

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Le client n'a pas laissé de commentaire.

Mayela G. le

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Le client n'a pas laissé de commentaire.

Karen C. le

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I didn't care for this pick up location because the cashier was very rude. I tried ran my card for at least 4 or 5 times and couldn't get the payment to go through. I was on the phone with my bank and they confirmed with her that the money was on my card. I eventually had to use my sisters card to pay for the truck rental. After the payment was made, the person that brings the truck out of the gate was rude also. He gave me the truck and said to me, here is your 14 foot truck. I said to him that I paid for a 15 foot truck. He was starting shouting at me and saying, we don't have a 15 foot truck. My brother had to chime in and tell him that shouting at me was not an option. He then walked off and went back in the store. the cashier came out and stated that the man didn't know what he was talking about, and that it was a 15 foot truck. It took me an hour and thirty minutes to rent the truck. Poor customer service.

Elvin U. le

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Le client n'a pas laissé de commentaire.

Kamaria P. le

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The entire experience was horrible they have people working at this location who refused to give me my uhaul because they didn't know what they were doing and refused to get anyone on the phone to help them get me my truck. I paid $127 for 24 hours but only had my truck for 6 hours. Everything was horrible and I will never rent from uhaul again.

Andrea S. le

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Have someone there that knows what they are doing.

Juana G. le

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Le client n'a pas laissé de commentaire.

Grace H. le

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Le client n'a pas laissé de commentaire.

erica J. le

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Le client n'a pas laissé de commentaire.

ed M. le

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The staff was very friendly and helpful. The only thing is we were told when we booked it by another location that an extra day would be $40 but it wasn't clarified what day it was needed back so we paid an extra $40 for no reason which was very frustrating.

Roderick G. le

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Le client n'a pas laissé de commentaire.

Elbert S. le

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Le client n'a pas laissé de commentaire.

Shawn G. le

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Arrived on time did early check in boy that was there did not know how to rent trucks had to re give all info I spent time on with early check in.. Checking truck back in was even more frustrating boy would take store customers over us in line said it would take to long to check us in even though manager and 3 other employees were just walking around... Worse exspearan Ever !!! Never going back!!!

BILLY H. le

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Lower mileage.

CLIFFORD H. le

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Le client n'a pas laissé de commentaire.

CALLIE P. le

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Ace is a wonderful place to rent your uhaul! Very polite and flexible!

CANDY H. le

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Le client n'a pas laissé de commentaire.

BYRD T. le

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Le client n'a pas laissé de commentaire.

ROD H. le

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Le client n'a pas laissé de commentaire.

KEN S. le

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Made my reservation on line. Equipment was different size, further away than requested and not complete, no moving blankets as requested. I was charged for extra mileage caused by pickup location extra miles and i think i was charged more for the larger size i did not request! The location was a hardware store not really equipped to handle moving needs as i would expect in a large market. Would be ok as a small town location but not when i drove past 2-3 legitimate U-Haul moving facilities on the way to this one.

Francisco A. le

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This locations needs a complete training on checking in and out customers. It took them 40 min just to fill the blanks on the computer making it painful as I was already filled all my info online. Somehow there was a disconnect or lack of experience.

Anthony C. le

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Le client n'a pas laissé de commentaire.

gena C. le

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I registered online before my appointment "to save time at checkout" but when I got there the cashier still needed more info- 2nd form of I.D., employer info, etc.. I think all of that could have been done when I registered online.

KRYSTAL C. le

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Le client n'a pas laissé de commentaire.

Jame M. le

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Staff was friendly, no furniture pads was told I would have to go to another location to fulfill my order. Truck was also 20 minutes late.

VIVIAN B. le

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Le client n'a pas laissé de commentaire.

BRITTANY N W. le

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Le client n'a pas laissé de commentaire.

sarah R. le

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Le client n'a pas laissé de commentaire.

KIM M. le

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The location was closed when the truck was dropped off.

CHARLOTTE S. le

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The truck was full of cockroaches. recommend heavy spraying. Equipment was not ready on the pickup date.

Xavier R. le

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Very fast, and friendly!!

CHRIS R. le

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Le client n'a pas laissé de commentaire.

Thomas F. le

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Le client n'a pas laissé de commentaire.

BILL L. le

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Le client n'a pas laissé de commentaire.

monja D. le

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He didn't show me as reserved in his system. Didn't greet me, I didn't feel like a CUSTOMER!! I had to ask him to turn his computer off and reset, then he saw my reservation

veronica T. le

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The Staff did a great job turning what I thought would be a stressful situation into one that was quite pleasant. They were patient answering my questions and explaining everything plain and simple. Thank you so much.

Steve T. le

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Le client n'a pas laissé de commentaire.

Greg M. le

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Le client n'a pas laissé de commentaire.

sherry M. le

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Reservations r for a reason... took my card number and was unable to find it when we picked it up. Not cool at all. Knew nothing of the 100 dollar deposit... not a good experience at all.

Stan W. le

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Price was over twice what I expected. I will not be using Uhaul again for my pick up needs.

ROBERT M. le

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Excellent services. Will use them for my next move and recommend all family and friends to use this location.

NEKESHA B. le

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Le client n'a pas laissé de commentaire.

PATRICIA S. le

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Would have preferred to have a dolly option available at the time I needed one.

MARGARET H. le

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Le client n'a pas laissé de commentaire.

Nicole A. le

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Le client n'a pas laissé de commentaire.

Erin L. le

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System wasn't working well and it took a really long time to pull up our reservation and enter our credit card info. Staff was helpful, just computer was slow.

LAUREN B. le

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Very nice guys, will be going back to shop at Ace :)

TERRY M. le

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Fast and easy rental...

dennis T. le

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Great people, so long as they have what I need available, this will be my only location to rent from.

Michelle B. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Le client n'a pas laissé de commentaire.

TU N. le

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Have the U-Haul sign visible. The location was hard to find.

JORDAN S. le

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The guys at 4415 Gus Thomasson were so helpful and patient I would recommend them to anyone. Best customer service I have seen so far.

brian V. le

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Dropped off at location after hours due to a one way rental on the same day as pick-up. When I received the invoice in the morning, was charged $30 "late" payment for $.88 in mileage. Had always had mileage billed to original card. Called customer service and they were not any help. Working with regional office.

DOUGLAS B. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Train the employees. They had no idea how to utilize the U-Haul reservation and rental software. It took well over 30 mins to get keys to the truck upon pick up and the same amount of time just to return the truck.

DAVID K. le

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The lady helping me did not seem to know what she was doing. Check out took ages as did check in. Very unorganized and the truck storage was littered with garbage and wood and very cramped and my truck was in a single line of three trucks which I had to wait another long while for them to move out of my trucks way. When I got in the truck I could barely even see out the windshield it was so dirty. Terrible experience.

ALBARWANI S. le

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Nothing

brittany W. le

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Le client n'a pas laissé de commentaire.

Leilani B. le

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Le client n'a pas laissé de commentaire.

KAVEN B. le

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Le client n'a pas laissé de commentaire.