Customer Reviews for Michigan Storage Center
(Concessionnaire U-Haul dans le voisinage)

426 évaluations

15300 W 8 Mile Rd   Oak Park, MI 48237

(248) 284-4294

Heures d'ouverture de l'établissement

  • Lundi :
    9h30 am à 1h pm / 1h30 pm à 4h30 pm
  • Mardi au vendredi :
    9h am à 1h pm / 1h30 pm à 4h30 pm
  • Samedi :
    9h am à 1h pm / 1h30 pm à 3h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(248) 284-4294

15300 W 8 Mile Rd
Oak Park, MI 48237

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    9h30 am à 1h pm / 1h30 pm à 4h30 pm
  • Mardi au vendredi :
    9h am à 1h pm / 1h30 pm à 4h30 pm
  • Samedi :
    9h am à 1h pm / 1h30 pm à 3h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica A. 
Évaluation :
3

The only thing is, I wastold I'd be reimbursed for early return & if gas was at level mentioned (in which extra was added!! Have not seen reimbursement & has been a couple days since return!!!

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Z. 
Évaluation :
3

I was told to return the truck at half tank but when I got in the truck it was already well below half.

Jerry H. 
Évaluation :
5

The door came off the track of the 26' trailer. Took some time to repair. Wonderful people at the location. Easy to navigate pickup and return

Joseph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denai W. 
Évaluation :
5

Highly recommended

JAIR M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LACEY LATRICE M. 
Évaluation :
2

The app is horrible. It was a difficult to pick up and drop off. It's hard to get in contact with someone, I just wouldn't recommend it.

Aceela W. 
Évaluation :
5

Dirty wipes left in the vehicle but other than that, fantastic.

Nicole D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELEANOR L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUKESH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison U. 
Évaluation :
4

Location staff were very helpful and accommodating. Office/store is up a set of stairs, so a little less convenient for carrying out stacks of boxes. I used phone-based pick-up and drop-off of truck during hours when location was closed. That process was more cumbersome than expected (perhaps as first-time user of process), but it worked to get the truck when we needed it.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKUS JAMIL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANELLE H. 
Évaluation :
4

Did not like that the truck I rented came at only a quarter tank of gas. Really inconvenient.

NICHOLAS PATRICK D. 
Évaluation :
5

I was well taking care of and I really appreciate it 😊 Thank You!

SHERMAN NATHANIE H. 
Évaluation :
4

The time it takes to log on to verify who you are before taking the vehicle and then when returning the vehicle takes away from the time you request to use the vehicle. For example, I request the use a truck for four hours. The process to pick it up took about 25 minutes via cellphone. If I return it back four hours from that point and then went through the process of doing the return on my cellphone, which took about 20 minutes, my return would have been late. Which I assume would cost me extra fees.

Terrence W. 
Évaluation :
1

Better ran trucks

JOSEPH ANTOINE K. 
Évaluation :
1

I think I was over charged by 50 dollars and I sent an email but I never got a response

MELAD NABEEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KELLY JO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
5

Young black man working at front desk (i cant remember his name) was great to work with. He was very timely and helpful.

ELISE MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devonte B. 
Évaluation :
4

The customer service representative was very helpful and respectful. He made my experience very pleasant in spite of the rain. I would recommend this location simply because Mike was a great representative for the Uhaul company.

ARWILDA REED S. 
Évaluation :
4

Ty was very pleasant, professional, and knowledgeable.

SHARONDA J. 
Évaluation :
2

The facility was locked at the time of my pick-up. My and several other customers were forced to wait for several hours while they unlocked the building. It was extremely costly and inconvenient. Additionally, when I finally received the keys the gas was near empty. However, the gentleman that I spoke with was very kind.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE W. 
Évaluation :
3

The workers were cool but I was not given clear information.

TIFFANY TIARA J. 
Évaluation :
5

Check Engine light was on. It did not affect my move but it was concerning when starting out the move not knowing if I would have engine problems. contactless pickup and drop off was great!

Mark W. 
Évaluation :
3

I was completely blindsided by my charges. All my charger came out to 56 dollars which is what I was charged for my rental including fees. Then I get a bill with an added $40 in my email and my account is just charged. I have never experienced this surge in cost at any other uhaul location I've ever used. I would have never chosen this location if I knew that. My vehicle was returned. Full, clean, and on time. I'm just overall dissapointed, I've made longer trips and been charged less. Not happy with the lack of communication, how do you tell me 56 dollars then charge me almost 100.

Stanley T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIN MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKA RACHELLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON LAMAR N. 
Évaluation :
3

The no-contact process, while not this location's fault, is a huge burden on the customer. Had I realized that the entire process would take me 30 minutes due to my cell phone not having signal, locking up the truck before I knew I had to take photos, and other technical hiccups, I would have opted for something else. Even though I opted for no contact check in, I also had to enter the building to get the key from an employee. It was also disappointing to read, during the check out process, that another guest could potentially be in the truck before an employee checked the vehicle. This leads me to believe the vehicles aren't checked and cleaned, for COVID precautionary reasons, between uses. The truck itself was okay, but it had an alignment issue, loud brake squeaking, and the check engine light was on.

Cody T. 
Évaluation :
4

I was only a bit late and I was charged for an extra day! May I please be considered for a refund? I am a loyal customer and would appreciate some consideration. Thank you. 7348335285 Tracee Patterson traceep197412@gmail.com

Tracee P. 
Évaluation :
2

The policy of charging a customer a full days rate for being a couple hours late is unacceptable. It should be a pro rated rate otherwise the customer might as well keep the rental another day. Unacceptable policy

Michael V. 
Évaluation :
5

Rien

BERNADETTE DIANN G. 
Évaluation :
4

Staff was friendly and pick up of truck was quick.

JOHN PATRICK M. 
Évaluation :
5

No comment, received excellent customer service from Ty.

PAULA DENISE C. 
Évaluation :
5

Everything was great! Much better than the last experience I had with U-Haul. I was ready to find a whole new business to go to until a friend of mine recommended this particular one and I'm glad she did.

JENNIFER ELESE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN LAVERN M. 
Évaluation :
5

The gentleman that helped me was professional and efficient. Will recommend to friends and family.

RORI KELLY F. 
Évaluation :
5

Now that we are living in this COVID world just maybe wipe down and spray the back of the trucks where we carry our loads other than Tha the service was great Thank you

DONALDA SHENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMOND KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAUNA RENA-ALIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquisha D. 
Évaluation :
5

Young Black lady there has Great customer service

Michael N. 
Évaluation :
1

No one was there to help me! The phones was ringing no one there to answer them. I was there for a hour and no one showed up. The door was open but no one was there! Never seen a business where they was open but no one was there to help. Very disappointing. I would not recommend this location to ANYONE.

Bulah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
3

Mr Thompson, The gentleman that assisted me when checking out my 17' truck was extremely professional. Moving is a stressful task and in my stressful state Mr Thompson kept a calming and respectful tone witch was deeply appreciated. The only down side to my check out experience was that this location is very limited in truck inventory.

Sharon D. 
Évaluation :
4

Show concern for every customer make sure you are renting out equipment you would want to use instead renting out a truck that the breaks are bad, you are putting that customer at risk always remember it's your great customer service that brings you back.

EVA MARIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claretha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

The young man that helped me was understanding of an issue I had earlier at the Detroit location on Livernois. He went over and above to make sure my experience with his store would not be the same.

carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iajanae L. 
Évaluation :
5

Nothing , keep giving us good customer service .

Sedeal T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE C. 
Évaluation :
2

Took over half an hour after I arrived on location to be approved to get the keys. It was a remote service location, so it wasn't an employee's fault necessarily. Awful system though, truly. Moving is a hassle and this kind of makes the process worse. I literally went a picture of my drivers license and my face and they still asked for more identity verification (passport or a lease agreement or a secondary contact) which is insanity. They need to improve their remote system immensely. Cannot stress enough how awful this was.

Mark S. 
Évaluation :
3

The digital check-in process and and check-out process can be more efficient w/ less steps and more communication of what to expect upon arriving and returning.

Josh R. 
Évaluation :
5

Please verify that the inside of the trailer isn't slick with (cooking?) oil before renting it out. It was dangerous, and we had to take time to clean it.

Joseph F. 
Évaluation :
3

This location does not allow self check in, which is odd; because they are adamant about self check out

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

The customers that are not phone savvy may need a bit more help over all the visit was pleasant

Islinpostoria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talina M. 
Évaluation :
1

Get better trucks

Nyesha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Excellent service. I am glad that you are in the area. The 26 ft truck is awesome. Made my moving a lot easier. Just one note, the appliance dolly I rented was in a bad shape and the stair climber on it was broken. I rented it mainly for the stair climber so I could not use it. I did not notice it was broken when I picked it up. This was ignorance on my side

Mena B. 
Évaluation :
5

I was told Saturday once I drop off the u-haul truck for Sunday by 12noon . And there would be an employee on site and my refund would be processed. I returned truck at 12noon Sunday, no employee on site to process my refund. Not until Monday.

janette D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
1

Hire new people

Bianca C. 
Évaluation :
5

Nothing. The staff was very courteous and friendly. I have rent from here before and I will rent from here in the future. Merci.

Kristenlynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernita B. 
Évaluation :
5

Absolutely Nothing, this was a great experience and I appreciate having the opportunity to use your company. From the box location to the truck pickup location everyone was knowledgeable courteous and very helpful with my first move!

Earlena L. 
Évaluation :
1

U haul will take you for you for every possible dime that they can!!

Brycia H. 
Évaluation :
1

They can advise renters when trucks dont come with a ramp totally dissatisfied the point of a rental when moving is to have a ramp on the truck I was not notified of this by the time I realized was to late so I was highly upset and felt I should receive a credit which I didn't get so will never rent from U haul again it should be illegal to rent a truck with no ramp it was obviously removed needless to say my move did not go smoothly without a ramp!!

Kelly G. 
Évaluation :
4

I was completely satisfied. Thank YOu for the stress free experience.

Janetlee R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre M. 
Évaluation :
5

Keep up the good work

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephencornell I. 
Évaluation :
5

Ty was excellent in the phone and in the office taking care of paperwork and answered all my questions.

Michael F. 
Évaluation :
4

My overall experience was very good. My only comment would be that the driveup/walkup presentation of the building feels very "dated". My experience with the women that checked me in, and on the return, was very good.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlosedward D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACYE J. 
Évaluation :
5

I think you guys were great, everything went well. I was very well pleased.

Quincy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delicia B. 
Non les évaluations ont été soumises pour cet établissement.

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