Customer Reviews for Micks Auto Repair
(U-Haul Neighborhood Dealer)

59 évaluations

2709 Tulane Rd   Alton, IL 62002
(1 Blk From Homer Adams Pkwy)

(618) 465-1044

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(618) 465-1044

2709 Tulane Rd
Alton, IL 62002
(1 Blk From Homer Adams Pkwy)

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The guy was out to lunch from 11-1. Been nice of that post was on the website

sonja canchola 
Évaluation :
5

Keep employees off their personal phones having conversations about her boyfriend.

todd vanvoorhis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariana gilmore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoffrey Lowe 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MEGHANA PATEL 
Évaluation :
2

I never received a dolly that I paid for.

Julia Roy 
Évaluation :
1

There is no parking while you rent the truck, the place is an absolute mess and was quite scary! The truck was parked in tall grass. The truck was very dirty on the inside and had mud all over the floor! I was very disappointed as I have rented with U-Haul several times and this was my worst experience by far.

Douglas Roberson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh Boyd 
Évaluation :
5

It was ice and snow on the ground. The salesperson explained to me the insurance. I purchased it. Everything went great until time to bring the truck back we got all the way back safely trying to park and slide into another truck. I'm so glad I purchased the insurance.

Rhonda Moore 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES HEYE 
Évaluation :
4

Make sure trailer/truck is empty prior to next customer use.

MARGARET WELLE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Meyers 
Évaluation :
4

Owner had issues with booking with his computer, but very friendly .

Roberts Phillips 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sue ellen boschert 
Évaluation :
2

The uhaul was terrible!!!! It barley worked and was out of alignment so bad I nearly wrecked

Ashley Walraven 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Crowe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david young 
Évaluation :
3

I have spoke with customer service on 3 separate occasions. I was charges to rent a appliance dolly. I never received the dolly . . Original renter of truck charged me for it even though he knew he didnt have it to give . . Ive asked 3 times for the charge to be removed . Yet no one has done anything .

jesse behymer 
Évaluation :
3

There wasn't any moving blankets with the truck. But we didn't get charged for them missing.

Roy Gotter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLAIN GEISEN 
Évaluation :
4

Only problem was that they had a computer problem . Your computer didn't recognize the truck I turned in. Third try it finally excepted the paper work and I was on my way.

DUANE HAHNENKAMP 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anna Dillow 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Barnett 
Évaluation :
1

Le client n'a pas laissé de commentaire.

roddie nelson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

malaikah love 
Évaluation :
3

While the personnel was helpful, the workers present did not know what needed to be done to return the truck. The worker who did know had left, so I wasn't sure if I had even given them the correct information to finish the drop off.

Kendra Ricketts 
Évaluation :
2

The location was not clean nor was it inviting. Proprieter seemed to have a poor internet/computer connection.

Virgil Brazle 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Creech 
Évaluation :
3

Insure the responsible party cleans the uhaul (inside the front of uhaul) before returning it.

DEIDRA BEARD 
Évaluation :
5

Agent was very professional and helpful in explaining thy e rental. Very well pleased.

Stephanie Logan 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bobby Roberts 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DACIA STRONG 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Perotka 
Évaluation :
3

I didn't drop off; my daughter did it and said she was unnerved by a couple of men standing around (in the garage maybe?) I'm not sure if they were employees or just people who live nearby. If they were employees, a uniform or a friendly "hi, can I help in any way?" would have made her feel better.

JERI ROTHE 
Évaluation :
2

Customer service was great However, the physical location was not well kept.

Michael Berkley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle rossy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gheorghe Trifon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA PRICE 
Évaluation :
2

This location is a bit "rough" in appearance, but is in a good geographical location for our needs. The proprietor did not contact us as he said he would after we returned the truck and called him. The remainder of the experience was positive.

JOELLEN HEINKE 
Évaluation :
1

This place was a dump. It is an old garage with broken crap everywhere, it looked like a junk yard. The staff was nice and helpful but I would never choose to go back there again.

ANDREA MELNUK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD BELCHER 
Évaluation :
2

Wow! A trip back into the 1950's.

Donald Meyer 
Évaluation :
2

FIND A BETTER NEIGHBORHOOD. UNABLE TO PICK-UP WHERE ORIGINALLY WANTED TO PICK-UP VEHICLE.

John Williams 
Évaluation :
5

CUSTOMER SERVICE WAS BETTER THAN I HAD EXPECTED. MICK WAS VERY GRACIOUS AND HELPFUL.

MS RANDY MATNEY 
Évaluation :
3

See comments made on previous survey.

STEVE CRIDER 
Évaluation :
3

Location is a complete dump. Signage makes difficult to find. Staff were "in the house" for over 15 minutes while we stood outside waiting for assistance. Apparently only a single person can check in returned vehicles. The location is basically an automotive repair shop and is typically dingy and grungy. Inside, the manager's office is disgusting, crowded and there was no place for me to sit while he went thru the check-in process. Throughout the ordeal, he often stepped away to continue working on a vehicle in the bay, making me stand around and wait. According to my father, who has lived in Alton all his life, the other Alton location (not East-Alton) is much cleaner and more professional.

STEVE CRIDER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall Treadwell 
Évaluation :
4

Did get charged for 10 miles over the limit which I think is unfair since I had to drive 20 miles round trip out of my way to pick up the rental when the first pick up location waited until just before I arrived to let UHaul know the equipment had not been returned and I did not have a truck to pick up. Regardless, Micks Auto Repair was very courteous and helpful during the dropoff process.

JANICE KRUGER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Phelps 
Évaluation :
3

The truck we was beat up(ran well), but the owner of the shop stepped up because the truck they were expecting did not show on time so they got a truck from another location.

BRIAN THOMAS 
Évaluation :
5

Totaly happy with the way I was treated.

Donald Lough 
Évaluation :
2

Le client n'a pas laissé de commentaire.

B ERIN MAYOR 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMY EARLY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin hendricks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Summers 
Évaluation :
1

The manager was very freindly but the location is not easy to find and it is dirty. Disappointing.

RANDALL TARGHETTA 
Évaluation :
1

The U-Haul Store in Alton is excellent. I was very disappointed to have to go to this dirty, messy place....although the man was nice enough.....the facilities are terrible.

ROBERT BUCHMILLER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA QUINA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBY R HUGHEY 
Non les évaluations ont été soumises pour cet établissement.

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