Great and very supportive front desk team
Michelle M.
Customer Reviews for Middleburg Power Equipment
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was a Sunday, business was closed but process for drop off were simple and easy!
Joan M P.Awesome and easy super nice people
Ricky V.They were truly amazing and very helpful.
Michael O.Excellent customer services
ELIER R.U haul company needs to help this location out with software updates. It says to check in with mobile app but it screws up their system when you do. These poor wonderful people helped me out by redoing my rental while I was there.
KYLE C.The guy had me hook up my own trailer in a field and I got attacked by fire ants.
Matthew B.Asisst connecting the hitch. Difficult independently
Joshua B.Thia group were nice and helpful.
Richard D.very slow check out process need more than one person behind the counter to help with uhaul customers as well as a busy lawn mower shop
TODD M.Inspect and clean the vehicles properly. The front end was falling out of my vehicle, and it wasn't cleaned. The passenger door was broken as well. I didn't have the option of another 26' truck to exchange with the broken one. I understand trucks come in malfunctioning, but I shouldn't have been rented this truck. I called U-Haul, and they told me to take it back to the location I got it from or drive it until it broke and call roadside assistance. It didn't seem like much care was taken with my personal safety. This of course isn't on the location I picked up from. That lies on U-Haul as a whole. When I dropped it off, and showed the U-Haul employee what was wrong he immediately called the truck “downedâ€. This was hands down the worst U-Haul rental I've ever had.
JUSTIN W.They are absolutely great
Gabriel B.Keep up the good work.
WILLIAM B.I wish if it have a USB charting out let
SAM M.Rented a car dolly from noon-4pm. Returned it same day at 2pm. The location reported that I did not turn it in until 3 days later adding $136 to my bill.
Douglas F.The truck was empty in fuel....No one hooked up the transporter for me...my friend I brought with me helped me to back correctly and hook it up.
willie A.Knowing the specific location at the facility for drop off would have been helpful (i.e. drive behind the building or park on the side of the road etc.) since the driveway is a little difficult to maneuver with such a large truck and other drivers around.
Kayla T.The lady that assisted me was awesome and so was the experience of using UHaul. Thanks
Chuck L.Love the new trucks. They drive and brake great. You have made a excellent upgrade. Keep up the great work! Merci!
Eric B.I really don't know. Pick up and drop off was easy and convenient, the price of the truck was affordable and the reps were very considerate
Glenda B.Pave and clean up the property
Thomas W.On the website there are A LOT of extras you throw at us to buy. It would be a better customer experience to slim that down.
Christopher W.Took over 1,5 hours to rent a truck and trailer. I have never seen such a poorly run operation. They called my son on Monday telling him to bring the truck back on a one way rental. They should not be a Uhaul dealer.
David G.This location was great - had tried another one - Pro-Automotive earlier - they were closed Website said they were open and accepted my reservation - couldn't get truck with online app and was so frustrated - But this location really helped - we were in a time crunch and they were quick to respond. Highly recommend them
Darrel B.I paid to have two dollies along with my truck and didn't receive any dollies at all. When I called after we received the truck we were told that their location only had one dolly total and it was rented out until 2 days later. They still charged me for the two dollies and have not made an attempt to refund me for the items and service I did not receive.
Edgar N.Easy to find and easy to pickup. Will use again soon.
James S.Customer service very good.
Daniel E.Can't think of anything.....
ANGELO P.The check out and check in was made very easy by the agent. Merci
Bayardo L.Closest to my address.
Wendell H.While the equipment was clean and well maintained, it was well used and beat up. The front of the left wheel fender was damaged. The yellow clearance light was out. Overall the trailer does not represent the Uhaul name which has always represented,, to me, quality and well maintained equipment.
Mark K.The app didn't work had to go in and get truck
Patrick M.Very nice folks
Richard E.Fast and friendly service
Megan P.Tenant asked me to park the vehicle in the back of a lawnmower graveyard with poor areas of driving and parking. No inspection performed.
William R.Great people to work with. Thank you!
ROBERT C.Very nice folks. Thank you!
ROBERT C.Staff here had like a junk yard and told me to find a spot and drop off the equipment. They didn't inspect or help with the drop off. Just wrote me off in the Computer as dropped off.
Brandon L.I have dropped off trailers at this location previously. Great as usual!
ROMEO A D.