Le client n'a pas laissé de commentaire.
Dean M
Customer Reviews for Middlefork RV Park LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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None of the snow was removed. There was no sign on where to drop the keys off. No one answered the phone.
Steven HVery friendly and helpful staff here !!!!!!
john iThe people weren't there when I tried to drop off my trailer despite being "open." I worked with national and did a self return.
David CThis was literally a cross country move for us. I had previous experience towing and driving large vehicles. I will say that I was surprised to see that I could pull away with a 26ft vehicle and car trailer without any sort of proof of ability to drive it cross country. Additionally there were no chains provided for a winter move. Some of that is the renter's responsibility to plan accordingly but also there is also some company responsibility to their equipment and putting people on the road . With confidence. I would never do a cross country move on my own again even with my years of experience.
TONY DThe access road was hard to find due to location. Drop off was pretty easy. Just put the keys in the box and walk away.
TONY Dhard to find a place to park truck for return. no one there to assist with drop off
Steven ALocation was difficult to find and navigate.
Trevor WVery helpful and easy to contact.
Elaine WManager was flexible with my start time which helped out my use.
John BGood customer service. Equipment worked well.
Rick PStaff was helpful and accommodating!
Lisa BDrop off location not well marked and confusing. Agent however responded to call quickly and lead us to the right spot.
richard lFirstly, the person I dealt with was extremely friendly & quick to offer alternatives. However, the open trailer that I reserved two weeks prior was not available due to the lights on the right side not working. Because the only other trailer they had available that wasn't either "local only" or reserved, I was given an enclosed 6x12 trailer (positive - at the same price; negative - I sucked a bunch of gas & wear on my car for a 3/4 empty trailer). I specifically requested the open trailer because I didn't have much to move & was going to be doing a lot of mountain travel and wanted less weight. My suggestion is that when someone returns a vehicle or trailer that it is checked over by an employee to make sure that it is ready to be turned around, rather than depending on the prior customer to point out any issues.
Sheila DJust a good attention to clients
RODOLFO CThe pigtail on the trailer was a bit bent . We could use it but probably could use a look at. Great service . Easy pickup and drop off .
William JFast, friendly service! Trailer was perfect for the job! Merci.
Linda SI had a great customer experience at this location.
James MThe truck had a "service tire monitor system" message on dash. The window was partially lowered and there was no door handle to roll it up. The cupholders had water in them and the truck was filthy. A different Uhaul location that we stopped in at, in an attempt to trade out the truck, said it never should have benn rented out and was discusting. Will never revisit this location again.
Steve BI had an overheating issue and returned the trailer less than an hour late and the attendant said no problem he'd check it in and 3 hours later I received a charge for an additional day .
Bobbi EThe manager here was fantastic! He was accommodating and had beautiful equipment. The check-out process was fast and efficient - love the online check-in option. I highly recommend this location!
Karen BPerson who operates this location was very friendly and helpful.
Geoffrey TAgain, U-Haul's online booking application is terrible. I booked a trailer at a location 7 miles from me and the reservation was updated for this FairPlay location 1 1/2 hours away. Your inventory control is a failure but rather than fix it your put the burden on me to solve your problem. Stop booking equipment without a guaranteed pickup. You will lose instant earnings but will regain customer loyalty. I will try hard to not have to use Uhaul in the future.
Gary LLeann, the manager, is excellent. Sure truly cares about her business and wants to make sure that you are happy
john bExcellent service à la clientèle
Berg JTo improve proper customer service you should follow through with your promises I was supposed to be through the 7th and then when the lady in mulvane changed my location for drop off which they were supposed to do in the first place she also changed my date of turning it in and ended up costing me money that I can't afford I hate you all I would never use them again and I am ready to blast to them in every social media I possibly can I want my money back
nichole cI drove a 10' truck from Colorado to Florida. I arrived right after the hurricane. At the time, my fuel level was spot on for the return. The 2 locations that I was supposed to return the truck to were closed due to flooding. I was given a third location. Upon arriving at the third return location, I had used up more gas and it was below the level it was when I picked it up. Due to the hurricane, there were no gas stations open to top up the tank. I was charged $50 for gas. I called U-Haul and was told the manager of the drop off location would not refund my money. Give me a break. There were no gas stations open and U-Haul was unable to provide the drop off location. Total schmucks in my book!!
MIKE LExcellent service and extremely helpful! Thanks!
Michael BBest customer service and attentive to responding for extending my time to ensure my move was completed! So greatly for this location and their customer service!
Ashley HHad to go here 35 miles from my home because the location 8 miles away did not have what I needed…
Scott FExcellent service!
Sydney ERural area so not don't look for a fancy office. Very helpful however. No drop box but was able to give paperwork to attendant.
Robin Feverything was seamless; about as good of a rental transaction as could be: simple, organized, easy to return; reasonable & fair price
Alan TWonderful staff
Berg JAlthough I didn't have any problems with this particular pick-up location, my experience for my u-haul rental was terrible. After driving 10 hours to the location that was to have my u-haul trailer I was called by the center in Castle Rock, CO and told that they would not have a trailer for me at their location. She kindly told me that I would need to drive further south to pick up my trailer in Highlands Ranch, CO. After driving to the Highlands Ranch location I was rudely told that they did not have a trailer for me. I told her that I had a reservation and had already paid for the rental. I also mentioned that the worker at the Castle Rock location sent me to the HR location. She didn't seem to care. She did tell me however, that there was a trailer available at a different location, Fairplay CO. when I asked if that was on my way to Manitou she said no. It was 1 1/2 hours southwest. I had no other choice than to take the extra drive through the mountains to pick up the trailer. This not only made my 10 hour trip into a 14 hour trip of driving but it also cost me more time and money for gas. This caused me to have to stay another night in a hotel, which I hadn't planned on doing. The whole experience was very exhausting, physically and mentally. If I would have known that I would have had to go through that much trouble I would have just rented a trailer from my starting location and traveled with it both directions. I understand that things happen but I feel that this situation was extreme. I was very dissatisfied.
Tammy EExcellent service!! Thank you. PM
Paul MI hated having to drive 4 hours to go pick up the vehicle. Besides that I loved it. I feel I should of gotten a small discount for having to drive that far for a vehicle.
Daniel ANothing, it was great.
Daniel WI reserved an open trailer 5x8 2 weeks in advance. When we arrived to pick up the trailer it was not there. Never did I receive communication that it would not be available. All you had to do was communicate!!! Poor, very poor!!
Elizabeth EI originally requested to pick up the tuck and tow equipment in Lakewood, CO - Garrison and Jewell location. Was told there was NO equipment at that location. Drove by that location the day of pick up and the day after, ther were several trucks at that location that NEVER moved. But I was forced to drive 1,5 hours away to pick up just the truck, then had to drive to a separate location for the auto transport. Just an inconvenience. The only helpful person through out all this was a gal by the name of Tiffany. Everyone else I spoke to, could careless I had to drive all over to pick up.
Melissa KVery easy drop off and very friendly staff!!
Paul MQuick, easy, and efficient drop-off location
Scott FThe personnel at the drop off location were very friendly, helpful, and courteous. The truck ran perfectly and was well maintained.
bill fI wanted to reserve a certain size truck for a 2 way move, uhaul stated they did not have it. So, I reserved a smaller truck at the U-Haul in Denver. 2 days before I was scheduled to pick it up, they called to tell me I had to drive 5 hours roundtrip in the Rocky Mtns to get the truck because it was only a "preferred" location in Denver. The corporate lady who called me was incredibly unprofessional in manner and told me I could pick up the truck between 9-6pm. On the pick up day, the location called to confirm me coming to pick up the truck, as I wasn't there at the scheduled time that corporate stated. Corporate and the local dealers lack communication completely. This specific local dealer was good enough - just hard to locate.
Rachel IPerfect 10/10
Brian KBig thank you to Middle Fork for helping us out. The Cheyenne location cancelled on us last minute and Middle Fork was helpful and professional.
Michelle EMap directions take you to a mobile home park above this location, was a bit confusing. Once I figured out where to go everything was fine.
MichaelK RThe last 3 times I have rented, the truck was unavailable at the location I chose. Therefore I had to travel farther to pick up my trailer. It would be very helpful if this problem could be remedied. Also providing a spare tire/jack for the trailer.
Teresa GHad to drive 50 miles to pick up location.
Paul BFriendly service overall location is a little hard to find, so look around before giving up.
Danny D77 years of near perfection!
Casey Z