Charged me $50 more for broken lightsImmanuel R.
Customer Reviews for Middlefork RV Park LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location wasn't the issue. The problem is your hostile employees working scheduling as well as the poor attitude of a manager in customer service. This isn't my first experience with UHauls uncaring disregard for providing the equipment at a predetermined location instead of finding out mere hours prior to the planned pickup time that the trailer is 100 miles away. How ridiculous to blame it on Covid ( a convenient excuse ) when this would be an unacceptable answer from a rental car company, airline or any other business that makes â€œ reservations â€œ. Disgusting customer experience again from a company that has a monopoly on one way trailer rental and whose employees obviously hear daily from disappointed customers but could care less. I will never recommend Uhaul.Paul S.
Uhaul corporate office made me drive 2hours farther than originally agreed on with less than a 24 hour notice to pick up the truck.john L.
Excellent services- Uhaul Gem. ðŸ’ŽBRIAN C.
Prompt courteous professional service. What else could a customer ask for. I think middle Park RV is an excellent location for renting a U-Haul and also it looks like a good place to park in RV and spend a little timeâ€¦ thank you so much to the crew there â€¦Daniel S.
Very attentive. Thank you.Louie R.
Le client n'a pas laissé de commentaire.David C.
I had to drive one hour and 30 minutes to retrieve this truck and another one hour and 30 minutes to go and stop at the Englewood usual to pick up my hitch to tow my car, which was another hour out of my time and the I had to go home and pack up the truck and then drive another 7 hour to unload truck. And in the end all we can do for you is $50 dollar for you. I am so highly disappointed in U haul. I have moved several times in my life and used u haul. And I feel I well never again and I will never again recommend or even consider using U haul for to crappie customers service!Terry Y.
Le client n'a pas laissé de commentaire.Jennifer E.
Experience was excellent. Staff member was helpful and friendlyMELCHOR M.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Linda W.
Truck was ready when we showed up. The process was easy and they accommodated an early pick up.STEPHANIE L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Lacey B.
The drop off location was great but it was not optimal because there were other U-Haul locations much closer to our location but they would not take a trailer. We had to drive over an hour to the approved drop off location versus 20 minutes to the closest location.BRENT B.
More formal checkinJames V.
Staff were not present when I arrived, I called phone number and no answer. Came back an hour later and staff was there and kind. It would have helped if I could have spoken with someone upon first arrival.Scott J.
Le client n'a pas laissé de commentaire.Neil B.
Le client n'a pas laissé de commentaire.Jessica M.
All went well, was difficult to find this location however.Craig D.
Le client n'a pas laissé de commentaire.Diane H.
Le client n'a pas laissé de commentaire.Lynn M.
It was horrible. I went to pick up the trailer and the place told me to go hook up the trailer myself and bring it down to the office. The trailer was in horrible condition, the back doors flew open because the latch didn't work. When I got home to pack it up we loaded it and just before I left my husband noticed chunks out if the tire and the other was bald. It took 3 hours to get service to replace the tires then the rim didn't fit because of how old the trailer is. The service person followed me to Fairplay so he could put the tire on the rim which put me over 4 hours later to get to my destination. I dropped the trailer off early and still got fully charged. It was a horrible experience thank goodness my husband caught the damage tires. They also charged my card twice.Sharon Ann C.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.Dale G.
Everything went exactly to plan. We had no issues at all.Jared P.
not well marked, required washing the trailer and it was not dirty?Herbert S.
Truck smelled of cigarette smoke. Other than that, it performed well.Edward D.
See comment above and please addressRENEE FIEDLER L.
Very unclear where the drop box is to leave the key. I walked all over looking. Made a guess to use the one by the main door of the RV park. There was another customer there that also was very confusedCourtney D.
Le client n'a pas laissé de commentaire.Alexis M.
Cab interior was not cleanPatrick W.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.Alden H.
First we made a reservation weeks in advance only to get a call (no message left) about the fact there was no truck available in Denver for pick up on 6.26. I had to call myself to learn about this and we were told if we wanted the truck we would have to pick it up in Fairplay, CO on Friday, 6.25. We would be given an extra day (through Sunday, 6,27) and extra miles. Upon pick up the woman in Fairplay told us we had to return the truck on Saturday. I told her this was in error and she ended up charging us an additional day which ended up through 6,3 which is completely wrong! Now I am trying to get a refund because we returned the truck on the original scheduled agreement (6,27). No one seems to have any authority to do much within the system or platform when a customer calls. Now I am waiting up to 48 hours for someone to call me back. It's just a frustrating process when moving is stressful enough and these steps have to be done which are duplicative and unnecessary if people knew what to do from the start.David G.
They park their trucks up a hill far from office and upon checking in or out it is your job to hike the hill to get your truck and return. The distance isn't something the customer should have to deal with. They should be bring the truck down for rental and returning it at the office not BFE. Management and staff are lazy and not really interested in the problem they make. Also, had issues with vehicle so couldn't get ride. They would not let me drop at another location and could care less about the additional miles and $120 cab ride.( uhaul is not customer based)Raymond S.
Trailer worked very successfully. Just what I needed.Gordon B.
Le client n'a pas laissé de commentaire.mason R.
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.Julian P.
I was informed 2 days before scheduled pick up in Lakewood that I had to go to FairPlay to pick up the trailer. It was beyond inconvenient to have to travel 3 hours round trip before a move across the country.Susanne D.
Not a lot of Uhaul signs directing you for sign inMark C.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.NICHOLAS V.
Le client n'a pas laissé de commentaire.Mark R.
This location is a dirt lot with snow and mud ,,, and we were given the option of taking the tailor down the block to the car wash to rinse off the bottom or pay the $15 cleaning fee ,,, we opted to just pay the fee because it would have been just as dirty from the roadway in and out of the locationPam H.
Le client n'a pas laissé de commentaire.Roger E.
The door on my trailer failed when I was 3 hours from my renting location at another Uhaul location. Rather that switch me out with a working trailer, I was told to empty my trailer and take it back to my renting location. Complete waste.Daniel D.
Very friendly and helpful.Mark M.
Le client n'a pas laissé de commentaire.Cindy P.
Le client n'a pas laissé de commentaire.Nancy M.
The person who runs this location isn't very helpful. I had to connect the trailer to my car. I had to ask him to check and make sure the lights were working on the trailer after I hook it up.Gabriel V.
Le client n'a pas laissé de commentaire.Glenn S.
Your 6 by 12 trailers are great. Well built, close tight and trail great. Your representative was quite patient with me as work caused me to pick up the unit late. He was kind enough to call to check in regarding my status. Good customer service. The return process also went extremely easy. Thanks for a good experience.Arch G.
very helpful thank youGREGORY O.
on-line return application did not work. I had to return the next day to check out. Was not able to upload a picture of the odometer and fuel gauge. terriblely frustrating websiteSteven H.
Le client n'a pas laissé de commentaire.Gregory W.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.ROBERT K.
Parking was spacious. There could be more signs to direct where the Uhaul lot is.Terra T.
Le client n'a pas laissé de commentaire.jeffrey T.
Remote. Hard to find.GARY DONALD S.
Le client n'a pas laissé de commentaire.BOBBI G.
Le client n'a pas laissé de commentaire.Garry W.
We had difficulty calling in, mostly got voicemail. It was frustrating, but the response when we were able to connect was very understanding of the difficulty we had had, and made adjustments to our rental that accommodated our revised schedule. We were able to get everything we needed to done, and were very pleased with our rental.BOBBI G.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.Jim K.
Le client n'a pas laissé de commentaire.JEFFERY R.
Le client n'a pas laissé de commentaire.FRANKLIN C.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Peter S.
The location and staff are excellent. U-Haul changed my pickup location to be 80 miles away from where I needed to pick up the truck, adding about four hours to our moving day.Martin B.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Jules H.
Le client n'a pas laissé de commentaire.Lauri W.
Le client n'a pas laissé de commentaire.Michael W.
We ordered a dozen moving blankets and did not get them but yet were still charged the 10 for them. NOT happy!!!! Then we were also charged 32,97 for insurance that we did not need and did not add to our original reservation but it was added on later. REALLY NOT HAPPY with this location, extra charges not even discussed and no reimbursement!!!!Jose G.
Le client n'a pas laissé de commentaire.RICK K.
Le client n'a pas laissé de commentaire.Kathleen C.
U-Haul supervisor was supposed to call me back 72 hours regarding bill dispute, have yet to hear from U-Haul.Matthew F.
He helped and answered all my questions, thanksJohn P.
Le client n'a pas laissé de commentaire.William K.