Only complaint is the back of the drivers license scanning. This took a while before it actually scanned the back of my drivers license. Besides that, very happy with the service.
Chris Presley
Customer Reviews for Midgard Self Storage Johns Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Once I was above to download the app and log in the process for acquiring and returning the vehicle was easy. The vehicle was in great shape and very clean. Good location, right off 141. Cannot miss it.
Arturo MunizStaff was pleasant and helpful.
DAVID HARVEYThis truck don't have the back Parking camera. This much helpful if installed
DHARMAPRASATH VARATHARAJExcellent friendly service!
EDWARD HOLTExceptional service and very friendly
Khurshed YarovKeep up the great service. Mark was very professional and polite. Great employee
GARY TRENTACOSTAExcellent Service!
Charles SmithNo improvements needed. This location had what I needed and has fantastic customer service!!
KATHERINE BRENNECKEThe brakes on the truck I had needs work
Anila AliAlways a great experience with Midgard! That's why I keep coming back.
Clayton CollinsCustomer service is exceptional. The agent was very professional, courteous and very friendly. .
Edgar BenjaminMy experience at Midgard Self Storage Johns Creek was outstanding. I made the reservation online and had a few questions regarding the mileage and the drop off time. The office dispatch agents were extremely helpful, and were able to adjust my return time and answer all my questions. I originally reserved a dozen furniture pads, but there were only a half-dozen available at the time. As it turned out, I only needed a half-dozen anyway. I have another reservation in a few days, and look forward to a repeat great experience. Thanks again to the staff :)
Michael SweeneyTruck has very rough idle.
Vince VelardiThe staff provided an excellent customer service experience, the truck we rented was clean and in great condition, the staff was very friendly at all times and did a great job of educating us about the services provided and answering any questions we had. Merci.
Mariconda WalshGreat experience. Easy to reserve. Pick and return were also seamless. Will definitely use again.
Clayton CollinsExcellent service à la clientèle. Very friendly and great overall experience
Cindi WaltersGreat people. Great value for dollar. Love this location
Mitch HaginsMark and Amy Moses always take the best care of me. They are so professional and helpful. ABSOLUTELY WONDERFUL to work with.
WILLIAM POWELLThe people who work there r awesome very pleasant and very polite. I need them took their time out to make me a cup of coffee first thing in the morning they were awesome.
Diana CrandallVery friendly and helpful staff . I will give them business again.
raziea fotouhiAmy was AMAZING. Kind, knowledgeable, and informative!!!!
Erwin JacksonProfessional, courteous and knowledgeable. I highly recommend if you're in need of moving equipment.
Whittie LockettThe guy at the drop off was very nice and super friendly
Robert BreitExcellent friendly service.
Robert BibleIt was great experience
Sharat Patel👍
SYED Jaffriexellent service
christina MarandaMultiple time customer, wouldn't rent from anywhere else! Always professional, always has everything I need.
Robert BostonOutstanding, customer service, and a great facility. Fortement recommandé!
John NeubauerThe young lady was very helpful upon checking in and out. Great attitude!
Shane PinsonI'm having a terrible experience with a rep name Bill Hitchcock about mileage I should not be charged for after the truck was turned in. I agreed to clean the rental so I wouldn't be charged the cleaning fee. I was still charged the cleaning fee and additional fee for mileage because I took it to clean it out. The manager at the location did not say he was going to charge me additional mileage to clean the truck. I also gas the rental up on where I received it and was still charged for gas. All the charges I have stated need to be refunded back my card. I have never had an issue until now with Uhaul.
Victoria GaryMark and Amy Moses do a great job. I found the rental process easy, and Mark was able to find the lowest price to rent a cargo van. I would definitely recommend this location my friends to rent a U-Haul. Excellent customer service.
Wally Chamblissthe entire rental experience was great. Very helpful and easy to book
Erich MelsheimerGreat rental truck… Clean, Good radio and ice cold air. Good experience!
Bret HegiExcellent people, product and value. Amy and team are great. Van was outstanding.
Mitch HaginsFast and professional.
Scott DallesasseThere were no issues with the drop off location. The only issue was with roadside assistance. It took an hour to get someone on the phone to connect us with a provider (which then arrived within another 35 minutes and was very helpful). I called multiple numbers and was on hold for 20+ minutes both times (after being told the wait time was 5-8 each time), tried to submit a request online, and attempted to use the UHAUL app to request help. Again, ultimately, the problem was solved but the amount of time it took to be connected with someone from roadside assistance was excessive.
Peyton MaddoxI used it only for 14 miles and filled up tank but still I charged for gas. The number showed gas mileage 16/gallon so I put 2 gallon gas and number didn't changed in monitor.
raziea fotouhiGreat Rep.
Curtis Williams IIINo need for changes. You’re are doing a great job currently so just keep doing it the way you do!!
William OwenVery friendly and helpful. They made the process easy and efficient. Would rent from them again!!
christa lortieWe had a very smooth experience with Amy and her husband. Amy is a fortune teller; she suspected we would need more time with the truck and she was right!
Antoinette BhattacharyaGreat customer service. A pleasure to work with.
Matthew KramerMultiple time customer, my preferred location!
Robert BostonVery friendly and helpful
Jared HendricksI have rented trucks from this location many times and I have always had good experience. They are always courteous and treat their customers well. Very smooth and easy transaction
David KimThe operators of this location are outstanding. They helped me hookup the trailer so I could get on my way quickly and safely. They are my go to location every time!
Todd StoryExcellent Service
Suresh Reddy JulukuntulaExcellent customer service. Thank you
Darrell WrightThe owner was very professional- best Uhaul experience ever!
MATT POPEComment--Communication with the location was great. Midgard actually answered the phone when I called, many do not. Would rent from this location again.
John Richard CookMark was extremely helpful and went above and beyond what I expected.
Alex HennigarI had to wait 20 mins and call 7 times ( no answer) to drop off my u haul truck and dolly. The man was rude and was wandering around in a golf cart outside the main reception office instead of attending. His name was Mark and very unprofessional and rude.
Mardia AhmedVery friendly operators and location.
Salil VaijapurkarThe people at the facility were very professional and nice to deal with. I have never been in a cleaner vehicle with almost 87 000 miles. I would highly recommend UHaul.
edward corbettGreat service- nice people to deal with
Daryle McManusThe Uhaul location and moving company did an excellent job providing quality customer service.
Eric SaylesThe service I received was Awsome. I will go back here and hope you always have such nice people working there.
Eric WarmackNo constructive criticism to offer. The truck was exactly as I expected. Amy (customer service) was excellent to deal with.
John SantanderExcellent customer service from Mark!!
HYLTON Epstein