The location was great however the Uhaul automated/app reservation system was horrible!! It was down most of the day, we couldnt upload IDs or check the vehicle back in. If uhaul is going to make you do a virtual/all app business model then you better make damn sure your app and web page is solid! Hire a better company to build and run your interface and web portal. If it happens again, I will rent through someone else.
Mark Casadei
Customer Reviews for Midgard Self Storage Murfreesboro Cason Lane
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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S.O.
Anese GonekeRien
RICHARD BRITTENThis location is awesome! They were beyond helpful and nice.
Irene YoungGreat folks to work with!
Marshall CampbellAll was good. Staff was accomodating and equipment was ready
Keith GoldsteinGreat customer service all the way around!
Jonathan WhiteThe location didn't have all of the items I intended to rent
Timothy CollinsTruck almost killed me.
Justin GlidewellSafe, convenient and helpful.
Larry PierceVery helpful
JEFFREY STEBBINSNothing! Kristen went out of her way to provide excellent customer service. From calling to let me know the previous renters were going to be late to taking care of me on arrival and after. Best Uhaul experience ever!!
Bryan PopeI would like to note that we brought the truck back with the same amount of gas we left with , and we were charged $12,39 extra for gas. I tried calling the facility to dispute the charge but was not able to speak with no one.
Angela CertionFirst and foremost the after hour pick up and app are not user friendly and no one told me that the credit card part were having issues. We spent 45 minutes just getting through that! The truck was dirty. Leftover food in glove box and canned drinks left under seats. Not a wonderful experience and super expensive!
Brittany GalbraithTheir customer service is very great and the pleasant of their greeting when you come into the store. And they are very helpful.
Tashella ScottVery friendly and easy to return the equipment. Done in less than 15 minutes.
Gerald TinsleyIt's impossible to communicate with UHaul. After getting a discount for having to drive so far out of the way for the truck, the discount couldn't be added until after the transaction was done. The location and people had nothing to do with it (they were kind, professional, and very helpful). The UHaul company is stupid for not being able to make adjustments for people they screw over and can't seem to keep their word when they say they'll do something.
Zachary StewartThe "verify condition" app wouldn't allow me to continue after completing first page of questions. Needs to be fixed.
Frank CatheyStaff was awesome!!
maureen grayThe lady working in the office is an asset to your company… she was thorough, had a great personality and very kind! The world needs more people doing business with a smile! I sell real estate and will refer often!
Lenese HIGBEEExcellent service à la clientèle.
Allan RattnerNo suggestions. Everything was great, and Elizabeth was very friendly and helpful.
Jill BacurimThey sent me to the wrong location so i had to drive more miles to get to the other which had me running late to my appointment.
Kenny Robinsondrop off was wonderful and easy to do with the app even after hours!
Kurt CopelandI rented my uhual from midgard on cason lane and the woman who works there was very helpful and she is always pleasant and patient and that is why I continue to get my uhaul from that location.
SHEQUINTA PATTERSONWhy am paying so much.
DEANGELO CONLEYNothing, the staff couldn't have been more friendly and helpful. Night and day difference from the Livonia location.
Stephen KlamerService was great.
Kimberly CroweOutstanding staff, super easy transaction and she made it easy to return. I will use this facility for all my future rental needs!
Mark CasadeiMake sure the dolly is on the truck
Willie SykesKyla, the U-Haul attendant, was excellent! Worked through an issue and got me on my way. Friendly and competent.
Dave StanczacLocation did not do right on fuel. Over estimated it on front end under estimated on back end. They said it had 1/2 tank when checked out and said it had a 1/4 tank when returned. This was not true it had 3/8 when I left and I stopped at gas station and filled it back to 3/8 upon returning and they charged me $60 dollars for fuel saying it needed 13gallons on receipt. Location was closed when I returned and I didn't authorize this. Fair is fair, right right, wrong is wrong. They were in the wrong for this.
Joel PatnodeLocation was fine. Reservation was horrible. Forced to pay an environmental fee! I don't want to support your socialist policies. Price kept going up every time I turned around. Estimated taxes were WAY off. Location didn't have the furniture pads I ordered. Mileage charge was higher than on the estimate but I wasn't provided with a copy of my quote in the original email so I don't know what changed. I will try to use ANY other truck rental company before I ever use uhaul again in the future!
Erik SnyderThe Midgard storage employee was awesome and very helpful .
Rodercik JonesNothing it was great
Brenda WilliamsNice place
DAN FERGUSONThe location itself was fine, however, U-Haul billed me incorrectly even after the gentleman at the counter said that he input everything correctly. A $20 credit was not applied properly to my account even though he entered it into the system. I was also charged for furniture pads and a dolly that I never rented. Now, U-Haul is making me jump through hoops to have the items corrected and get me the $30 back that I was overcharged.
Ryan RemisoskiTruck was in bad condition and was very unsafe. Regional manager wasn't willing to make the situation right. I've used uhaul for years but I will find another rental company after this experience.
Shanna HordNeed an easier check out and in process. The app is somewhat complicated
shonda greshamThe staff was so friendly and nice. The whole process was easy & I was scared because I had never rented a Uhaul before. But it went so well, I'd do it again!
Magnolia MashburnIf you could have stopped the rain as we finished moving that would have been great!! Hahaha Seriously everything went easily and smoothly. Check in/out was quick and simple which got us on our way nicely. I don't have any negative thoughts at all regarding the entire process.
JOHN NAILERI will recommend the pick up location to my clients. I needed to move a piece of furniture. I am a local Realtor and needed a truck fast. This location had some of the best customer service I could ever ask for.
Vandalyn VanMeterClarification on charges and this location was not helpful with that.
john studerThe trailer was in great shape other than a couple normal wear & tear spots. The one item that needs to be observed was the condition of the tires. The tires showed uneven wear on both sides proving the alignment of the wheels is not correct. I suggest more mechanical & functional inspections be done.
Kurt Schmitzfast friendly service, very clear and helpful instructions. Because we were picking up the day after a holiday before they opened, they called me a few days ahead to give instructions! very helpful!
Christine BaylessThe lady that helped us was wonderful.
Chris GrahamNo improvement needed. Excellent service and equipment.
Connie TarrasExcellent, and efficient customer service and check-in & check-out process. I would definitely recommend.
MARK DIXONAs I haul is I would not recommend because your system is crap and and reservation are lost or people don't drop stuff that supposed to be back. If the equipment is not at that location to pick up then don't rent it at all till it is there
Kevin Allman