Customer Reviews for Midgard Self Storage Oakland
(U-Haul Neighborhood Dealer)

247 évaluations

130 Pierce Rd   Oakland, TN 38060

(901) 466-8026

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(901) 466-8026

130 Pierce Rd
Oakland, TN 38060

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B 
Évaluation :
3

The pickup location was self serve, the app was difficult and time consuming to load the pictures...

Lynn V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry D 
Évaluation :
4

The location was clean and the truck was as well. The truck drove terrible, and I have owned a fleet of moving trucks for my business in the past so I know how they typically drive. The people I spoke with on the digital board were all very nice and helpful. The app is horrible and did not function properly for pick up or return. It took 30 minutes each time to complete the pick up and return. That said, I would use this location again simply because the people that assisted me were very helpful

William B 
Évaluation :
3

Lack of communication. Note on rental said i would not be charged additional rental fee. Due to office location said it was open when i went to return dolly. But office door was locked and closed. Virtual manager today charged and addituonal fee.

Garvin J 
Évaluation :
4

Overall good.

Ronald S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda B 
Évaluation :
1

This location did not even have a live person at the desk. I had to check in with a "virtual assistant", which was just a person on zoom. Furthermore, they did not fill the uhaul gas tank to full, which makes it incredibly difficult to know how much gas to put back in.

Derek H 
Évaluation :
2

Bring real people to work in the office instead of that stupid virtual machine

stephen b 
Évaluation :
2

have a real representative instead of a computer screen

james w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine O 
Évaluation :
5

Everything was perfect the manager was awesome and very helpful

Travis H 
Évaluation :
5

My experience with Midgard was great! If you need a UHAUL for any reason, I highly recommend Midgard in Oakland Tn.

JERRY H 
Évaluation :
5

This was the most amazing experience I have ever had with any uhaul I have used. Thank you for being so very professional, caring and very clean.

Wendy B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis L 
Évaluation :
5

Excellent service and equipment!

Paul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robyn B 
Évaluation :
5

Only issue was this was an enclosed cargo trailer and my items still got wet inside. Otherwise, service was amazing! Dropped off late when we got done unloading and before I could get up and call to advise that we dropped that night…the receipt was in my email! Amazing service!

Brown S 
Évaluation :
4

We picked up a dolly and there was no one that could tell us how to load and secure the car since it wasn't a real UHaul location. In the event we need to do this again, we will only rent from a location that has onsite help.

Jo a 
Évaluation :
5

the unit i rented needs brakes. the left rear sounds like it mateo to metal.

Christopher M 
Évaluation :
5

Very courteous and helpful staff!

janet b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T 
Évaluation :
5

Hadn't even gotten out of the truck and the staff was out to unhook the trailer and make sure everything was ok. I pointed out the age issues with the trailer and was on my way. Great experience.

Daniel K 
Évaluation :
5

Excellent service à la clientèle

RICHARD H 
Évaluation :
5

The gentleman at the counter was very very nice. He came out and check the truck and we talked for a minute. He was very very nice.

Lisa P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark h 
Évaluation :
5

Everything went well and like the last time I had no problem with maintenance

Washonda W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMIE W 
Évaluation :
5

Excellent service à la clientèle

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L 
Évaluation :
1

The people working that desk, were rude. We were charged $140 instead of a regular $70. We were NEVER told we had a return time. We never had the trailer for more than 24 hours. We got it at 5:00pm and returned it the next day at 2:00pm. I don't appreciate them taking my damn money when I never had it for 24 hours and them being rude about it. I will never recommend this place to anyone, and I'm for sure never come back here. No wonder the reviews suck.

Kayla C 
Évaluation :
5

Robert at Oakland TN location was very friendly and helpful.

BARRY S 
Évaluation :
5

When I first arrived to rent, the door was locked. Robert quickly got to the door and unlocked it. Robert was by himself and had been in the yard area behind the store for maintenance. No issue with that.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A 
Évaluation :
5

Robert is a very efficient and professional associate. He made the experience five stars for sure! Thank you kindly Dennis Rowley.

Dennis R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison R 
Évaluation :
3

They nickle dime you to death....

David V 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jimmy G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G 
Évaluation :
5

Very friendly

Robert R 
Évaluation :
5

Great place, the representatives were very friendly and helpful. Would highly recommend this location.

Aaron L 
Évaluation :
5

Great experience!

Paul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J 
Évaluation :
5

Very friendly and knowledgeable staff. Everything went fast and smoothly. Had a great experience.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W 
Évaluation :
5

Very friendly and helpful.

James S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Retha L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A 
Évaluation :
5

Don’t know, everything was good, no issues with rental or return,If it not broken don’t fix it.

George B 
Évaluation :
5

truck had alot of damages that were marked. the driver side door didnt close properly. the truck made a loud whining noise when let off the gas. it did not seem to accelerate properly the vehicle was very clean but mechanically needs work.

james w 
Évaluation :
5

Awesome service

Tracey M 
Évaluation :
4

They went out of their way to make sure we had the rental when we needed it.

vicki t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis J 
Évaluation :
4

Our only complaint is that it started to rain and there was brown water coming inside the front cab on the driver and passenger side.

Marissa T 
Évaluation :
5

Dirty inside and the bed of the truck was dirty.

JIMMY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYTEN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thresa S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preety B 
Évaluation :
5

No issues with the drop off location

Robert W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica r 
Évaluation :
5

Very simple on line reservation process and return process. Trailer was in excellent condition

Julie J 
Évaluation :
5

I was charged $16 extra as a debit, aside from my bill of $105.00. I would like clarification on what it was for.

Torre T 
Évaluation :
5

This place is miles above the other terrible locations. You should advertise more, because the location is hidden.

Brandi F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demyah T 
Évaluation :
5

N.D.

shannon w 
Évaluation :
5

My reservation was cancelled because of not picking the truck up on time from 7384 Raleigh Lagrange Rd, Cordova, TN 38018 and I was told to pick another one from the Oakland location which is 21 miles away. I thought U-haul is secured if I made a reservation and completed the online sign in process. On top of that, I was not given if not picked up on time, reservation would be cancelled notice. Unfortunately, I had to travel for more than half an hour and over charged for the fuel and miles. I did not know U-haul is such a company which should not be trusted and filled with people who don't have a little care for the customers needs and even for the business itself. I totally lost my trust on this company and I would NOT recommend to anyone else unless I got reimbursed my extra money I got robbed by your senseless deeds.

Redatu B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin B 
Évaluation :
5

At first we had trouble getting into your electronic app to check in that we were dropping the truck off we still don’t know how it actually accessed the app that may need to be worked on.

Shannon L 
Évaluation :
1

I was supposed to pick up in Southaven. I drove from Pheba MS to Southaven which is over 150 miles and was told that my pickup location had been changed to Oakland TN which was another 2 hour drive in heavy traffic. My husband thankfully was with me to drive the uhaul but we were both traumatized and exhausted having to deal with traffic in Memphis. I could not and will not recommend uhaul to anyone planning a move. This is the second time I have used uhaul and both times were difficult. I did not receive an email or a text telling me of the location change. If I had been informed in time I might have been able to make other arrangements. Shame on you Uhaul for taking advantage of your customers.

Yvonne W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A 
Évaluation :
5

Very helpful

Marlon H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan W 
Évaluation :
3

I was told the truck was full of gas. When I got in the truck the fuel gauge didn't look full, but was close. I ended up traveling less than 50 miles. When I filled up the truck before returning it, I had to put over 10,5 gallons in it. So I filled ripped off. I've called the store several times, but they don't call me back.

Alfred N 
Évaluation :
5

Cost per mile is too high

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie s 
Évaluation :
5

The person that helped me was very helpful and friendly. Went above and beyond and helped hook up the trailer to my vehicle.

Russ B 
Évaluation :
5

Easy and quick process. Good experience and attention

Damarggy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yonnus t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin R 
Évaluation :
4

Online check-in website kept locking up, not usable.

Robert O 
Évaluation :
5

Outstanding !!!

John L 
Évaluation :
5

Fast and easy. Thanks!

Maggie C 
Évaluation :
5

Nathan should be commended for his customer service skills. I called and got your voicemail…he noticed he missed my call and called me back. Very refreshing in our current challenging workforce.

Greg J 
Non les évaluations ont été soumises pour cet établissement.

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