The email I received was confusing. I thought I was to pick up at one place, and it told me another location. Evidently my location didn't get one returned. We went back there and worked it out. It should have explained that.MARY K.
Customer Reviews for Midgard Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best customer serviceJAMES C.
Equipment was dirty and ran horribly.MARCUS H.
Le client n'a pas laissé de commentaire.MARXUS A.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.FRANKLIN R.
Le client n'a pas laissé de commentaire.Deryck G.
Friendly and HelpfulDURA F.
Le client n'a pas laissé de commentaire.DEZHEAN L.
Le client n'a pas laissé de commentaire.DONNIE M.
Open at 8Sonya B.
Le client n'a pas laissé de commentaire.SHERRYL D.
Le client n'a pas laissé de commentaire.ERIC V.
Le client n'a pas laissé de commentaire.JEREMIAH P.
Please send the receipt large enough large enough for me to view it.GINA MARILU A.
Le client n'a pas laissé de commentaire.RAUL G.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.SILESHI T.
Le client n'a pas laissé de commentaire.RAYMOND O.
Le client n'a pas laissé de commentaire.justin S.
Terrence was very helpful and very honestLUCINDA C.
Nothing,,,, everything was great,, Terrance awesome.RICHARD S.
Truck didn't seem to have a muffler, oil pressure was sky high the entire time, least confident vehicle I've ever drivenRYAN V.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.ANDRE H.
Easy to find, attendant quickly checked trailer back in. Very smooth operation , very pleased with operation.Bob E.
Answer your phoneJOSEPH D.
Le client n'a pas laissé de commentaire.Tyrice H.
I made an order 20 feet . this car was not available when I came to U-haul (10.23.2021) at 10:30am. It's my reservation time. the only truck that was in stock had many faults: No AC, broken brakes, and I have to pay to much for gasoline. It's a huge truck 26 feet. Why did I make a reservation and my truck was not available?LIUDMYLA Z.
Le client n'a pas laissé de commentaire.WYLIE K.
Bad customer serviceMARIE C.
Le client n'a pas laissé de commentaire.LINDA S.
Le client n'a pas laissé de commentaire.Darius J.
Le client n'a pas laissé de commentaire.ELIZABETH W.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.WILLIAM F.
Terrance was very informative and helpful. I had a very good experience and the van that I rented was perfect for my needs.JOHN V.
The truck was difficult to start and the passenger side view mirror would not stay in place.PAUL S.
Had no AC which would have been ok but it started raining so I had to drive with the windows up.SUSAN L.
There was no dolly available. Had to go to Home Depot to rent a dolly and then go back to pick up the truck.CHRISTINA R.
2 nd time rented from this place and did not receive the size truck I was suppose to get. First time they never even had it but said they did. 2 nd time they had a truck but it was broke down. I even called 30 minutes prior to arriving to make sure truck was ok. Front desk guy didn't even check on truck or condition of truck. I will never rent from here again or do business with them. Also the staff was rude and very unhelpfulL in resolving the situation. I will be sure to tell everyone I see and meet to stay clear of this location.ROBERT C.
Treaded with kindness and very polite. Couldn't ask for any better.DAVID C.
Send over a copy of the fuel consumption for all the different size trucks so when a customer asks? Approx. how much does it take to fill up a 10' , 15, or 24' truck, all the staff can step up to the plate & reply.Lemont D.
You accepted my booking for September 19, 2021 at 10:30AM by mobile pick up in Atlantic Blvd and you change the location in Midgard Self Storage. But once I arrive in the location, you change my mobile pick up to hand delivery and the WORST THING is the office is close during that time. We have to wait for 12:00PM for the office to open. I only have a limited time for transfer that's why I booked 10:30AM by mobile pick up. You wasted my 1,5 hours of time and no any apology from the office. They just ask some information, ask me to sign and give the key, no any explanation or apology and not even instructed where is our unit located. We have to check the unit one by one in the parking area on which plate number written on the key will match. Bad experience.Henson V.
Clean your trucksCHANDLER N.
Le client n'a pas laissé de commentaire.WILLIAM Q.
Le client n'a pas laissé de commentaire.SUSAN S.
The manSTEVEN A.
Le client n'a pas laissé de commentaire.Thomas R.
The place was extremely clean. The staff were very friendly and went ABOVE & BEYOND to help me and provide me EXCELLENT service.STEVEN V.
Equipment pickup location was changed from Atlantic Beach, Florida and had to drive 20 miles to get it.WILLIAM S.
Le client n'a pas laissé de commentaire.MARK H.
Le client n'a pas laissé de commentaire.Tony P.
Make sure the vehicle will be ready when it's supposed to be.PERRY B.
The rear door cable on the right side of the was disconnected. The cable was loose and pushed in the cargo area. The location didn't have our blankets and dolly. he told us we would have to call and find some. After we told him that was not acceptable he called a supervisor and found some at a third party location that we then had to drive to pick up the items.MARYBETH J.
Le client n'a pas laissé de commentaire.FRANCISCO A.
Rental process was very easy and the staff was professional.HOMER D.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
everything was fine, it was easy to pick up the truck and leave it, the information they give is very goodMARIA B.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Jacquelin G.
Le client n'a pas laissé de commentaire.JOHN G.
Get rid of the three people working there. Had one 20 ft van reserved there. Whent pick up staff didn't come out to show me which van orgo over anything about it. Looked over van gas was on empty,was supposed to be full. Noticed a rag hanging down underneath. Tank had hole drilled in where someone had stolen the gas. Staff could careless, had to up grade to biger van with check engine light on. Lucky I made to 1000. Mile destination. â·John G.
Headlights didnt work and dash lights were out.JAMES F.
The Truck did not have a RAMP! The primary reason I rented the truck and Dolly. Due to NO ramp my husband and I still had to carry and haul up heavy stuff without using the dolly and RAMP! That alone should allow me a refund of some kind. :-( Also.... there were several other trucks the same size when my husband and I dropped it off and ALL of them looked like they had ramps on the truck. Very disappointing.Charles V.
Had to pick up the trailer bye our self.DAVID M.
Le client n'a pas laissé de commentaire.COLIN H.
Only a little trouble opening the lock box with key in it. Everything else was great.Michael F.
Le client n'a pas laissé de commentaire.Mark H.
Fast in person reservation, friendly, helpful hooking up car hauler and explanations. I'll be used them again in future for sure.phinel H.
Le client n'a pas laissé de commentaire.DEBRA B.
Le client n'a pas laissé de commentaire.ROOSEVELT R.
I had the worst experience I have ever had at any uhaul. We did not know how to attached the trailer and after the rep called her manager, I heard him say tell them to utube or google. Figure it out he said.CARLOS N.
Le client n'a pas laissé de commentaire.Gerald J.
This is the only location I have rented from that does not hook up the trailer for you and go through hook up step by step. I was informed that they were told by he manager not to do this. Makes for poor customer service. What if I didn't know how to safely hook it up?PHILIP S.
Le client n'a pas laissé de commentaire.JOSUE C.
It was a great experience - very nice, friendly & helpful.LUCY H.
Le client n'a pas laissé de commentaire.PAUL K.
Le client n'a pas laissé de commentaire.SARA A.
Le client n'a pas laissé de commentaire.ROBERT M.
Let them know that they will receive a text to comment on the condition of the vehicle before they leave the lot and the same for when it's returned. I didn't realize I had a text until after I dropped off the vehicle with a link to follow that would have confirmed the time I dropped it off. No biggie but it would have been nice to know before hand that I was going to get some texts...JEFFERY S.
Le client n'a pas laissé de commentaire.Rhonda H.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.CHARLES E.
Lol crap company. 2 weeks out i reserve a dolly. No dolly when i show. Reservation are pointlessJAMES E.
Rep was very friendly, knowledgeable, and helpfyl.MICHAEL S.
Good Experience.MARCUS M.
Cab was dirty and rings from some kind of suction cup mount were on the windshield making it difficult to see through. Additionally, moving blankets and furniture dolly were not available at time of pick up which I had reserved at the same time I arranged for the truck rental.DAVID R.
Front end alignment was way off. I fought the steering for 2 500 miles. Running light on car fillet was burnt out.CHARLES W.
Le client n'a pas laissé de commentaire.Gregory A.
Le client n'a pas laissé de commentaire.DENNIS V.
Terrance and Alex were totally professional and get me in and out in no time!!! I would not only recommend but used them again!PALMER T.
I love the truck that I rented because it had a ramp. I was self loading and being woman that docked help out a lot. I was also upset that it had a lock for speed at night but I soon became thankful for that feature because I saw a uhaul in a ditch omw to my destination.PRINCESS E.
Le client n'a pas laissé de commentaire.DESIREE W.
Hire more people to work there. Having one person is incredibly inefficient and causes mistakes that could be avoided.Colleen N.
Le client n'a pas laissé de commentaire.JOHN H.
Awesome customer service skills. If ever I need to rent again it will be from this location.JOSHUA N.