Évaluations des clients Midland Lock Storage LLC

Attendee was good and thorough.

When I was picking up my equipment in Midland, I was dealing with Rocky. He was very helpful and was very easy to work with. If I have to move again I would like to be able to call him to take care of all my dealings with Uhaul. I would recommend him all the time.

Dee was very helpful

Everything was perfect

Took 2 hours and 45 minutes to pick up truck

There were just two ladies at the facility and they were nice and helpful. However, there needed to be a man there to disconnect trailer tongue from my vehicle.

Rusty was extremely helpful, picking up and dropping off. He made sure everything was good to go and was quick about it for me.

1time Thai I have ever had someone take pictures of my car and license plate made me feel like I wasn't going to return I prefer to rent from the main U-Haul center

Make sure the AC is working so the costumer doesn't have to drive 400 miles in Texas heat without AC.

Not rent trailers with bent frame and suspension. Trailer was unsafe to tow at any speed. Replacement trailer had a completely bald tire. Disappointing experience. Jim 210-771-0652

Dee was awesome!!!

Lower prices

Trailer was full of gravel and uhaul didnt give a #$%&I had to clean it up fuck uhaul

Staff should really have some form of Documentation for new members to have on hand when they come to register a user for the first time, new staff member had to call several people for help processing the rental and payment.

Customer service was not good. Tried to get a receipt multiple times, and have no idea if they actually checked the truck rental in or are still charging me.

Nothing. Everything was great

Great customer service, very professional and helpful. I will be back to rent from this location.

Good service from staff at the Midland location.

did not have the truck I reserved. Had to take a smaller truck resulting in two trips costing more in mileage and fuel costs.

I originally make my reservation to another location, but some how my reservation was changed to this location. The truck that I got was old on very bad condition the windshield wipers were not working. The truck was very slow and the driver did not close properly so my entire drive I was earing a very annoying sound. The driver sit was very uncomfortable too.

Good service

The moving items I rented were unavailable at the location and I had to drive through torrential downpour rain almost the whole way with nearly dry rotted windshield wipers. Safety hazard for sure. The seat of the truck was work and leaned to the left some and there was no cruise control. When I went to a different uhaul location to rent a dolly and the missing pieces of moving supplies, the clerk was slow and chatting with another customer and seemed unprofessional. No sense of urgency when there were others waiting. This was not streamilined even though I paid up front for supplies since I had to meet movers and was late so had to pay 180 dollars more for the hour.

We had a very pleasant experience at your rental location the young lady was extremely courteous and very helpful we will definitely be back if we ever need to rent again thank you very much

Customer service

Just did a 24 hour drop after they closed. Call the day earlier to verify what to do. Staff was very helpful

Everything here was excellent, thank you.

Need personal on site that know how to hook-up and unhook trailers.

This location was great. It was my experience prior to being sent to the location in Florala. I was to pick up in Andalusia, Al but the truck that I was assigned to was broken down! Therefore I had to drive 30 miles south, in the rain, to an unknown town to find the truck we ended up with. I have to say it was VERY UPSETTING for me as I made my reservation for the 17' truck a week prior to needing it!!! I will definitely think twice before using U-Haul again. Thanks, Amanda