Su R.
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Évaluations des clients Midtown Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Midtown Mini Storage
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Judy D.
They went above and beyond the call of duty.
Travis S.
Lady was rude as can be which was bullshit since she was late getting the truck ready in time for me to move and didn't have the equipment I ordered. Oh and I returned the truck the exact same way as I got it and I got a cleaning fee added on to the bill.
RAHUL J.
By far the Worst experience at Uhaul. I booked it online but had to wait for an hour for my turn. Surprisingly, there was only one person ahead of me, they were super chatty with this person, talking about their daughter own this Uhaul, etc. I requested the Uhaul worker to expedite my order as I already paid online as well as the movers (3 people) are waiting for me and I'm being billed hourly by the movers. I ended up paying 1 hour extra labour due to the sloppiness of this Uhaul location. Further, when I asked for an inspection before taking the truck they said no worries you have insurance. This is not professional as they take insurance for granted and expect insurance to pay in case something goes wrong.
Bruce H.
I think that there should be a jack on the hitch to on hook the trailer once it's loaded.
bonnie H.
I was charged for gas inappropriately.. when I called to dispute it the lady I spoke to was rude and condescending.
ANNIE M.
I had an excellent experience, therefore I don't have any suggestions!
Hector J.
Thank you!!
Juanita L.
The manger/owner were very helpful and responsive to my concerns.
jennifer C.
She was so great; we had a good chat and she was very friendly & helpful. Overall great experience
Joseph B.
Nothing,its all perfect!!!
Anthony H.
Nothing went perfectly
Michael S.
Everything I needed was there and the staff was very friendly.
Heinz L.
Dropped off at night. No one was there
Josh R.
U-Haul could give a repeat customer a better deal, I payed more for an in Provence move fort St. John to Terrace BC than it cost me to go from Abbotsford BC to Winnipeg Manitoba how ever this has inspired me to buy my own truck. Good bye U-Haul! Never again!
Justin B.
Guarantee no help at all. Original reservation for Alpine storage 9 am april 14 (we had talked to this location about 13th, closed. They knew we were going out of town). Called by uhaul to adjust reservation to 1:30 at Midtown. Not happy but accepted it. Rental was not returned until 8 pm - Jennifer met us to allow us to pack home and still leave for 5 am. Call center rep no assistance. Management not helpful. Will not rent through uhaul again after this experience.
garrett M.
Easy to talk to and helpful and efficient
Jeffrey M.
Very quick and easy drop off. No issues.
dan M.
Nothing, keep up the good work and friendliness.
CHRIS A.
Nice lady
Wayne P.
Was like night and day from the pickup location, staff was very helpful and check out was very speedy
Maddy F.
Was professional, understanding, polite and incredibly helpful.
Marlene H.
Same as above
Andrew V.
The woman running this place was very cheerful and would gladly use her storage facility/equipment if we needed it.
robert R.
Staff were friendly and helpful, very accommodating as to timeline flexibility.
Mathew O.
Service was good and friendly.
ronald C.
Very good customer service. Charge is reasonable.
Fernando M.
Pick up original time was changed. It was intended for Saturday August 24th at 8 am and was changed by Uhaul to 12.30 PM. Certainly an inconvenience. Other than that the service was good.
Martha W.
Very friendly and useful staff member.
rick R.
Every thing was good
GARY T.
Trailer was a nightmare. Both front hubs ran extremely hot and the roadside assistance for the northern area is a complete joke. The trailer was very heavy pulling and I had to stop every hour to allow the hubs to cool for 20 min to a half hour. This added almost 7 hours to my trip and caused huge fuel costs dragging this piece of crap. I have a 29 foot trailer that pulls easier when loaded with two of my vehicles and I get almost twice the fuel mileage as well.
Jeff D.
The location manager Donna was excellant...my overall experience with uhaul and you reservation system was horrible and i will not use nor refer anyone to uhaul...my reservation was wrong and unavailable causing me nothing but problems...i was grateful to the chilliwack office for accepting return after she informed me head office didnt tell her a had a trailer...overall the 2 location reps were great...as a company im afraid uhaul really dropped the ball
juan V.
Friendly Service
Dakota J.
The lady working there was rude and talked to me like I was stupid
Dan W.
It would be nice if there was a van or pick up truck to rent
mark H.
nothing , I had great customer service with a smile. Great experance
SUZI H.
I had actually went into this location prior to returning the truck to see if they had storage available. The lady at the desk took a while to come out to tend to me, and when she did she was grumpy and acted as tho I was bothering her from whatever she was doing prior to my arrival. I have called twice today to discuss the cleaning charge and still have not received a call back.
Ilya G.
Staff is friendly easy going
Daniel C.
Employee seemed delighted in charging someone for a Christmas tree ornament left in a truck. Other than that, the trailer was there when they said it would be.
Cheryl M.
The parking lot was a sheet of ice, 2 inches deep. Both my daughter and I fell getting out of the truck. The owner was friendly and accommodating.
William H.
Everything was great. Very helpful agent where we rented from. Thanks!
Tanner G.
The customer service was exceptional. Very friendly and more than helpful. They helped us hook up the U-Haul trailer (in -16!!) and even had the connector piece we needed!
faisal N.
Donna Gibson was above and beyond. Thanks for the great customer service.
Michael R.
Friendly and helpful customer service the truck was nice and clean five stars
laura K.
Better knowledge of equipment and prices. Some lights not working on trailor.
Donna G.
This was not the location that I had a reservation for. I was sent there after being told that there was no truck for me after I drove ONE HOUR from Dawson Creek. The only reason why I got this truck is because I wouldn't take no for an answer. The rude CSR didn't offer to do any problem solving and could care less that I drove all that way. Then they gave me a glass guzzeling 26 ft truck when I asked for a 15 ft truck. This whole moving experience has been a nightmare.
NICOLE J.
The pickup and drop off location were excellent but your system really is terrible. I had to wait two days to get my uhaul that I had reserved a few weeks prior. I had to drive two hours just to pick it up. And cost me an extra 75.00 dollars in fuel just to get it home. I am so disgusted with my experience with u haul it self.
Scott M.
Pros: - Truck was clean and in good repair Cons: - This location rarely answers the phones and the answering machine does not kick in when the line is busy. Had to call many times to reach anyone each time. - We received one phone call from this location that was curt and abrupt, and really left us with a bad impression of how this location handles issues. We try to assume the best in other people, and would appreciate the same!
dan M.
The agent in Fort St John was also very friendly.
MARILYN L.
Even though we did not get our truck when we were supposed to, (only because the previous renter would not return it) our experience with Midtown Mini storage U-Haul was really great. Donna went out of her way to get the truck ready for us and even came after hours to meet us to allow us to pick it up. Thanks Donna for such great service!
Jacob P.
It was at the drop off location that I was informed of all these safety features when I was telling them there was no running lights on the trailer.
Ron M.
Never rent again
Soren A.
My issue is not with where I dropped off or picked up the Uhaul. However the airport road location near fort St. John was closed when I tried to drop it off and would have been the preferred location since it is by the airport. It was stressful to have to find another location last minute after settling into Canada as I have no car yet and had to immediately call a cab to the airport which cost about $33. The airport road location was supposed to be open but was locked and had a sign posted stating closed at 2:30pm due to Labour shortage. Very surprising and could have caused me to miss my very expensive international flight back to USA if I had waited to drop it off just a little bit later. They did not have a drop box or any way to explain how to return the uhaul so I had to use international cell phone data to look up the other location.
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