After making the reservation and agreeing in the drop off location, Uhaul representatives attempted to change the drop off to a location an hour away. When I informed them that I was unable to take it to that location, they would not accept my answer. They went as far as to say that I agreed to the different drop off location wjen I had been clear that it would not work. I hinformed three different people that I would be dropping the truck off at the same location as pick up and still received a call asking why I had not returned the truck. This was extremely poor customer service. Uhaul needs to improve their communication both internally and externally.
Gregory C
Customer Reviews for Midway Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Fill gas tanks with gas and have each customer to leave tank full of gas. You should not have to stop right when you pick up truck and fill with gas because of low fuel. That is the only fair way to do this and that way someone doesn't get stuck leaving lots more gas in truck than necessary. I never had that problem when I used Penske .
Tommy CBiggest issue with this site is that it is a gas station. I would reasonably expect to be able to fillup the vehicle using the gas pumps at this return location. The pumps were out of service or they were out of gas, I'm not sure which. I'm stuck with making an approximate 20 mile round trip for gas and losing more time from my job or paying the U-Haul rate for it to filled up later.
Thomas CEverything went great.
William PMake sure the tire pressure system is maintained.
Terri PEven though the young didn't have any training in checking me out and my reservation wasn't ready and it took over an hour to finish she was very sweet. She was so upset she never have done a U-Haul check out and was worried I was getting upset, which I didn't. U-Haul should have trained her and they owe me the hour I lost moving .
Kelly CIt was convenient to us and the man was knowledgeable and helpful.
dewayne Neasy drop off and friendly staff!
Katelin M