Le client n'a pas laissé de commentaire.
Matthew M
Customer Reviews for Midwest Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Convenient and was right next to our motel
Casey MIt was a little confusing where to get the UHaul since this location serves two businesses - an auto repair business and an auto parts store that have two different desks. Of course I went to the wrong one, but it was quickly straightened out. Maybe make that a bit more clear for future rentals.
Brenda RThe location in Seward was great. The U Haul computer site is awful. Everyone from Seward to our son in law had problems navigating it.
Tom GI booked online and reserved a alliance dolly with the truck. When I arrived I was told I had reserved furniture pads and no appliance Dolly's were available. Thankful we managed but was certainly disappointed
Leslie SI plain won't recommend U-Haul. We just rented one. January first 330+$ was withdrawn from bank account by them to cover rental. January 2nd when U-Haul was returned and 450$ was withdrawn which was the actual cost. I'm on vacation and money is tied up with them instead on bank account. Why not just withdraw the 100$ difference from what had already been paid and call it good ???
Robert KEverything about this experience was excellent. The people helping us with the rental was kind and helpful. If we need a trailer rental again we would definitely use the same place if possible.
Robert KFast and efficient pick up and drop off. Friendly staff. Equipment in great condition.
james MThis location is at an auto shop. The staff member that checked me in was very nice and helpful.
Rodney SThe trailer has a cut wire so the turn signal didn't work. They said it was probably our problem but in fact the trailer was defective.
Julie DMake clear where to drop off trucks
Grant WEverything was just right. I couldn't have been more pleased.
Janet PThe folks at the location, excellent! The arrogant person I spoke to at U-Haul online, he should be allowed to sell burgers at McDonalds. Never encountered such a rude and infantile person when trying to spend money with a company. I'll never use the online service again. No need with such professionals at my local store. Thanks to the guys at Napa. U-Haul, get a job!
Todd SI am currently working with this location for a refund of some sort, as my truck lost air conditioning the minute we left town. And unfortunately this was one of our hotter days with high humidity so it was not a pleasurable experience for the 3 of us in that truck all day!
Donald BIt was not the fault of the location per-se, but the truck we were given's radio was broken. It was stuck on one station and you could not control the volume. When we signed up to use U-haul we were promised a truck with a working radio and an audio jack, and it is dangerous to drive through the midwest with no access to radio due to tornadoes and storms. Because this was just a contracted uhalul location there was nothing that they could do, so we had to just unplug the fuse to the radio panel and drive 20 hours with no audio capabilities.
Megan CWe had a very good experience in Seward
Sue MIt was after hours when I dropped it off so I had to check it in on my phone. That was pretty hard for me.
DUANE KUhaul not to change my reservation(changed my truck and time) without calling me before I make the trip out to get the truck I reserved.
Robert RGreat customer service!
Casey SNo comment
Peter DI reserved my truck at the millard location. A representative called me and said that it may be at a different omaha location than the one I reserved at, but it would be in omaha at least for me to pick up. Two weeks later, and three days before my out of city move I get a call telling me there are no trucks in the size I reserved and the closest one is in seward and that I can go get it myself. Astonished that this is how your company treats their customers, I asked what can they do, since this isn't a problem that was caused by me. He said I could have a free extra day. I then stated I will be paying for the extra mileage also, since I am taking time out of my schedule and more money to pay for gas to get YOUR equipment that was promised to me in omaha. This has been a literal nightmare. Moving is already stressful, with packing, setting up your life in a different city and making sure everything falls into place, and then the company that is supposedly the most reliable company in moving trucks calls and basically bomb drops this info THREE DAYS before I'm suppose to move across the state. So it's to late for me go with a different company, so the only thing I can do is again, take 2 and a half hours that I had planned packing and getting ready for the move, and go pick up the truck from a site that was an hour away. Hopefully, uhaul is true to their word and actually ensures I don't pay extra, but after this, uhaul will never be the service I go to, or recommend. Regards, Janet
Janet WBrian was very knowledgeable and helpful. He is a great representative for U-Haul.
BRIAN Sfast friendly service and will work with ya
ALAN MSeward location always does a great job of taking care of my needs!
Thomas TNothing! Great experience!
Lori FVery helpful staff.
lynelle sEverything was fine thank you for Uhaul service
deborah sGreat service from Brian.
Lori Dgreat check-in
Alice WNeeded step stools for shorter people and elderly . No problem s at all ....
deborah sBrian did an awesome job. He was very helpful. The truck I reserved was ready to go. He got me in and out of there and on my way in a few minutes. Merci.
Steven SAll great
Katherine DThanks for a great moving experience.
jerry pLeak in the cab of the truck. I did let Seward NE location know about it. The Seward location ALWAYS does a great job! Tom Thalls
Thomas TIt is perfect already
Randy MGreat individual that serves the uhaul needs at Midwest Automotive
Randy MQuick service and easy drop off!
Timothy RGave me the wrong size truck. Charged me again for the trailer and did not take off the tow bar from the total because the CALL CENTER did not put in the reservation correctly. I should have had a 15' truck, was given a 10' truck. Had to throw away furniture because all of it would not fit in the truck. And the car was packed too. Waited from 8 am to 11:30 for the keys to the truck because the guy who rented before did not turn in the keys. Drive 75 miles in the wrong direction to get the truck instead of the original reservation For the L street Uhaul in Omaha. That meant driving back 75 miles to load the truck. Did not get out of Omaha until 5 pm on Saturday. Total disaster because the call center OVERBOOKED on the equipment. How does a business run like this.
Jo L