Rental and return fast and accurate. Equipment was in good working orderTerrance R.
Customer Reviews for Midwest Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Iron Mountain, MI 49801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No problem very professional services.Gregory H.
Le client n'a pas laissé de commentaire.Anthony W.
Le client n'a pas laissé de commentaire.Jack S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.jack N.
Very professional, and friendly staff at Quinisec,, Mi. Could not have run smoother.Jean C.
The office lady was very, very helpful and knew what she was doing. A feat not seen these times.gary C.
Very accommodating and easy to work with. Thanks!Geno B.
Le client n'a pas laissé de commentaire.Peter A.
Le client n'a pas laissé de commentaire.Roy L.
The online check in and checkout is a nightmare. Customer service is great if you can get through. I was on hold for over an hour to talk to someone and 35 minutes to chat with someone. The chat person Esther was not helpful.Diane B.
On-line process difficult to navigate. Once you're lucky enough to accidentally find the right path it's a breeze.Dennis K.
Owner was super friendly and helpfulBruce B.
We have rented from the same place several timesâ€¦ We've been extremely happy with their service and would highly recommend them to other customers!SCOTT PAUL K.
Not a thing as all was well.Kelly B.
Le client n'a pas laissé de commentaire.Irah L.
Just go somewhere else.ELIZABETH ROSE M.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.david H.
It took over 2 hrs to finally get the truck I rented because of the GPS tracking,it could not find my pick up location ,it kept telling me and a u haul rep that I was at a different location when I was sitting in front of the location door...needless to say it was rediculous,and then it asked if I wanted a live chat with a u haul rep I did and it took over 15 min to get that, then I was on hold on the phone for a u haul.rep and was on hold for 57 min when it said my hold time was 15 min. I wasn't even compensated for so much as a discount or extra mileage ,and I drove 2 hrs just to get the truck. So I will never use U haul again.Annette J.
No complaints but customer should know about the drop off rules.Carmen W.
I have storage units from these guys, and they are so infested with mice it's ridiculous. I have mentioned numerous times about the infestation, and I have put out bate to get them, so I KNOW how bad it is. All I get is excuses from the office manager. She doesn't do a thing to attempt to remedy the problems. I rented a cargo truck, ones I sued to rent in Phoenix and was SHOCKED at the price. Really high, when the ad says $19,99 a day, and I get a bill for nearly $ 60? I used the thing for 3 hours! This place is not the like ones in Green Bay, or Phoenix. AND I BETTER NOT GET ANY CALLS ABOUT THIS FROM THE OWNER. They had the chance to do something about the storage, and the cleanliness of the uhaul rental. I'm guessing their level of cleanliness is not that high. My floor in one of the rentals is filled with grease!ELIZABETH ROSE M.
Le client n'a pas laissé de commentaire.Melanie S.
Le client n'a pas laissé de commentaire.Katrina R.
Have somebody behind the counter to give renters their keys instead of having to do some online Bull crap wasted a ton of timeColin J.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.David E.
We had a exceptional experience at this location. Fast friendly got us in and out with no issues whatsoever.Julie C.
Mapquest and Google take you to wrong addressThomas H.
Very friendly.Joseph F.
Had a very severe glitch with using the app to return the truck, it would not accept my photo of the odometer & fuel level. The customer service number was very hard to find and a "help" feature should be more prominent in the app.Scott R.
Le client n'a pas laissé de commentaire.scott M.
Le client n'a pas laissé de commentaire.Shane D.
They got me in and out quickLEONARD H.
The online Pick up my truck process is horrible. Had no idea you had to contact 2 people. We picked this up at 7AM. UHAUL really had to talk to 2 people for a 58 year old man to rent UHAUL for the day? that is ridiculous. It took over 20 minutes to complete the pick up. The van was not very clean and when I stated that upon return, it wanted to charge me $25 cleaning fee. I took before pictures of it that were the same as the return pictures. The van was also 10 000 miles overdue for an oil change and the front tires were almost bald. Not the best first time Uhaul rental experience.Scott L.
Le client n'a pas laissé de commentaire.Shaun Z.
Le client n'a pas laissé de commentaire.JAMES H.
everything went smoothlyNOAH G.
Le client n'a pas laissé de commentaire.KAREN ANN R.
Returned while store was closedTIMOTHY R.
Le client n'a pas laissé de commentaire.Jason W.
Le client n'a pas laissé de commentaire.James S.
The guys who helped pack the truck, Slayton & Andrew, we very good.WILLIAM RUSSELL K.
Le client n'a pas laissé de commentaire.Anthony D.
Not a thingRUSSELL ALLEN R.
Can not think of a thing you could of done better.ROBERT T.
i would say you guys have it down pretty well nothing to change keep up the good workSUSAN G.
Le client n'a pas laissé de commentaire.TIMOTHY ALAN T.
It would e good if all trailers had a tung jack so they could be loaded without being hooked to the car or truck.Chester K.
I wish I could share pictures. The cab was disgusting! Layers of dog hair, hunks of food, and even a filthy pair of glasses and a pop bottle cap were left in the cab. All of the paperwork from the previous driver was still in the console. Obviously it wasn't checked before we picked it up. My hands were dirty after just using the steering wheel. It was unacceptable.William J.
Le client n'a pas laissé de commentaire.Michael P.
Everything was great.Brian K.
The online rental process went smoothly.RALPH L.
Le client n'a pas laissé de commentaire.MICHAEL ANTHONY C.
Great service by the lady who helped meCHESTER K.
Very nice and helpful.DIANA S.
Le client n'a pas laissé de commentaire.Brad C.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.RICHARD ROBERT P.
Le client n'a pas laissé de commentaire.MICHELE LIN R.
Megan was so helpful when I picked up the towing dolly. Quick, courteous and super friendly. Keep doing what you're doing by having friendly helpful staff!Susan M.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Kyle M.
Nothing......very pleasant and helpful!John J.
Le client n'a pas laissé de commentaire.Ann D.
Le client n'a pas laissé de commentaire.Caleb M.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Amber E.
Le client n'a pas laissé de commentaire.Robert F.
Always good.FREDERICK S.
Le client n'a pas laissé de commentaire.Peter S.
Absolutely love Megan and the two young men who unpacked my Uhaul.JAIME DEE W.
We have problems getting our truck. We were unable to pick it up through the app and had to call to get our key. Because the app wasn't working, we weren't able to take before pictures of the mileage, gas, etc so when we returned it and wanted pictures, we already had turned the key in. My husband is going to call Monday to get things straightened outANGELA MARIE A.
Customer service was top notch. Manager was very helpful and incredibly efficient.AARONPATRICK P.
Service person was awesome, very helpful and made sure I had everything in order before sending me on my way!JOSEPH PETER P.
Le client n'a pas laissé de commentaire.Sharon H.
The location was not staffed. I used the system on my phone. It was not user friendly at all. I was at the location for 45 minutes trying to get through the process. Not to mention you have to have two people answer the phone to verify you are renting a vehicle. I nearly canceled my reservation. I contacted the person I was working with (Jeremy) and he gave me his phone number to complete the rental process. I could not verify my odometer reading when I took out the vehicle or , when it was returned. I had a warning message that the rear tire was low on air.Valerie P.
Le client n'a pas laissé de commentaire.Brittany T.
This location was awesome. Very kind and helpful. This location also sells packing supplies and will assist with help if needed to load them.JUSTIN N.
Overall the service was excellent. I was in and out in 15 minutes. Very helpful and knowledgeable. Will rent from there again. Thanks to them and your company. Wayne SitowskiWAYNE LEE S.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Adam L.
Le client n'a pas laissé de commentaire.ALAN WAYNE R.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.MICHAEL EDWARD Z.
The guy was very nice. My lights wouldn't work for the trailer and I was unable to use it. I was kind of disappointed that I was unable to get a refund since I never actually used the trailer. I never even hooked up to itBRIAR Q.
None, first class friendly service.BRUCE C.
More inventoryJOHN J.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.MICHELLE W.
Krysta is ALWAYS professional & is very knowledgeable. She goes above & beyond to ensure that your Uhaul experience is a pleasurable one. Thanks Krysta!!LISA MARIE K.
Le client n'a pas laissé de commentaire.Susan L.
Le client n'a pas laissé de commentaire.SHARON S.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.SCOTT CHRISTOPHE W.
I cannot say enough good about Krysta. She was wonderful to work with. Super friendly, extremely helpful, knowledgeable, and genuinely caring. Hold on to her as she is a priceless asset to Uhaul.Debra L.