Customer Reviews for Migson Public Storage Eastchester Ave
(U-Haul Neighborhood Dealer)

Évaluation :

2

Had nothing but issues with u-haul in general. And using the 24/7 check in was horrible.

Évaluation :

5

Dave was amazing, this guy knows what true customer service is, I am extremely please with the service he provided, would highly remember this location. 👍🏽👍🏽 Thanks Dave!

Évaluation :

5

Excellent service, easy process. Would definitely go again and recommend to a friend. The lady I delt with was very nice and great to deal with!

Évaluation :

5

Very friendly and easy experience thank you

Évaluation :

1

-Whimsical Emporium was awesome, but MIdson Moving in St C-atharines was deplorable. Tammy from Whimsical Emporium was just the best in terms of CSR experience....I wish I could say the same for the trip back to Barrie. It is imperative someone calls me as my experience was thoroughly revolting and I'm being kind. 705-716-7293 cell please have one of your HO people call me as my experience until got to Barrie to people who care, was almost enough to me puke. Again, I am NOT embellsihing! Marlee MacKay

Évaluation :

4

The worker who helped me was very friendly. She was patient and very courteous. The truck was in good condition but noticed it used more gas than I expected. Good experience overall.

Évaluation :

1

Ordered a 10' cube van online, was directed to this location because it was the nearest location? Called in the morning at 8am when I was to pick it at 10am because that was the soonest it was available, the person at this location said it there wasn't a truck available nor was there a order. Called Welland Avenue and was told there was a truck at Eastchester location waiting. Showed up and find out there was a 15' truck available and had to pay that rate for the truck instead of the $19,95 price I ordered, kinda had to take the truck as it was the only available unit at this location. Only needed it for a few hours to move, I had already ordered a truck earlier that week from Welland Avenue with no problem at all? Please advise Robert Bell 34 Fred Fisher Crescent, St. Catharines L2p0a9

Évaluation :

1

These u Hal people just charge whatever to your credit card I asked them multiple times how much the total was going to be and they charge my card 3x the amount once I’m done... so I’m professional would NEVER recommend or go back

Évaluation :

2

It took too long for to just process the rental with many system issues and repetitions of the process.

Évaluation :

3

My only suggestion is to provide a padlock with each vehicle, to secure contents or U-Haul equipment in each vehicle.. Took a while to complete the mobile check out. On the app . Thanks again

Évaluation :

1

The attendant had no idea how to rent out a truck. It took approx an hour to complete the transaction. I've rented trucks from Uhaul many times and only twice had to pick up at off site depots, both times were disasterous. In future, if the truck is not available from the U Haul location I will not rent it.

Évaluation :

3

Speed up the rental process it took forever to do it all electronically at the location

Évaluation :

3

Staff were courteous and efficient.

Évaluation :

3

Very friendly employee. Couldnt ask for anything more :-)

Évaluation :

5

Excellent service- I have no complaints! I was exhausted and wasn't sure we're to put key after hours. , I didn't see a marked drop box. I don't want to blame anyone in case I had been told and missed that info. Minor issue- otherwise great price as well and will definitely recommend and use again! Thanks

Évaluation :

3

Truck was in bad need of maintenance, brakes were in awful shape and was in desperate need of an alignment. Not a vehicle that should be on the road until it is serviced

Évaluation :

1

When your location to pick up gets changed to a city farther away from the direction you are going to does not make your move any less stressful.

Évaluation :

4

Be on the same page. We were told one thing st this location and another at the drop off

Évaluation :

5

Wonderful reception, quick and friendly, she definetly does her job well!

Évaluation :

5

The truck needed some mechanical attention in my opinion but other than that everything was fine.

Évaluation :

5

Excellent service.

Évaluation :

5

Not a thing . Check in was quick and simple. Drop off was done in the same manner. The invoice was totalled, emailed and charged to my credit card within 30 minutes of dropoff.

Évaluation :

3

I spoke to the agent at Migson Storage where I rented the U-Haul regarding the rental of 12 furniture pads which we did not receive. She was going to have that fee taken off of our bill. Please send an updated bill with that charge taken off Sharon Ridings

Évaluation :

1

First of all was charged twice . $180 plus tax for 4 hours seems a little much ?! And the person doing the paper work had no idea and had to be talked through it on the phone by someone else . They didn't do a walk around or go through anything. Just charged my card and handed me the keys . Never rent uhaul again especially if it cost that much !

Évaluation :

1

make sure the pick up location is what they asked for.......booked 2x and still had to go out of town to pick it up.....there was no dolly or pads

Évaluation :

1

1. Employee should show up on time for store opening so movers are not pushed back to begin there day whom uhaul is not paying for. 2.overcharged on gas when we filled up the tank 3. What was requested and confirmed by uhaul in initial consult was not what was provided upon arrival 4. Called uhaul customer service to calmly explain we may have been overcharged and had a horrible customer service experience. Overall I would NOT recommend Uhaul to any future clients.

Évaluation :

3

very upset how uhaul does not confirm until 24-48 hrs before pickup see Email rec'd Sun Apr 10/16 from Uhaul sent in response to my inquiry to confirm location pickup Sent by: angel_diehl@uhaul.com @ 12:15 pm, Apr10/16 Good morning I do see your reservation in here but I cant confirm location our scheduling department will call you to confirm reservation time and location 48-24 hours before pick up in till then it is not set thank you have a great day I had to call and advise no one would be home on the friday so needed confirmation truck would be available. Turns out -truck was not available @ location I desired and I was re-directed to another pickup spot. Besides the inconvience, I also now have long distance phone calls to your head office and to the St Catharines pickup location I wanted originally that I have to pay all because no one from your company would confirm the desired pickup location earlier than your 24-48 hrs timeframe. When we booked March 19/16 I was told someone would call us to discuss the pickup location. We assumed it would be shortly after booking, not 1 day before the move.(when we were not home to receive either the phone call or email) why could you not confirm the pickup location when I emailed originally rather than the generic reply??? worst experience we have had with your company

Évaluation :

3

I would get the front end of the truck checked??? As for the girl I worked with in getting the truck and my storage she could not have been any better. This lady did everything she could do to help and always had a smile. I would use them again no problem. Eric Bradshaw

Évaluation :

1

Make it more visible to be easier to find

Évaluation :

5

Rien

Évaluation :

4

I returned the cargo van on the holiday. This location was closed. I just drop off

Évaluation :

4

people friendly and efficient thank you

Évaluation :

2

Make sure those involved are fully aware how to run the program. Especially when U-Haul is an add on. Merci

Évaluation :

1

Was not knowledgable about the Uhaul program. Took very long.

Évaluation :

3

It did take a long time to do the paperwork-few issues with computer program-extra charge--Employee was very nice I did put too much gas in the vehicle-no refund around $ 30---if vehicle was full-lot easier-I filled up in London-my estimation was out

Évaluation :

3

Drop off--rep was not a good ambassador for the UHaul name

Évaluation :

5

Great service...very friendly and fast

Évaluation :

3

Difficult to rate since this was simply an after hrs drop off

Évaluation :

3

location was closed at time of dropoff. Overall was a good experience w/ UHaul. Merci

Évaluation :

1

Customer service rep did not know what she was doing. She gave me the wrong drop off address which caused me to drive around for an extra hour looking for somewhere to leave the truck

Évaluation :

4

All is good