Évaluations des clients Migson Public Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Migson Public Storage

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Dovlet B.
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Application didn't work and I had to download web browser to be able to follow the steps, the rest is quite easy and user friendly. Thanks for your service

MICHAELJ M.
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The computer was very slow, and the online order was complicated.

Paul T.
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All was good. It will be nice when we can go back to dealing with people again.

CYRIL V.
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The lady in there charged twice for single usage. Asked us to wait and do online booking outside of her office in extreme cold weather.

Amanda H.
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Le client n'a pas laissé de commentaire.

Anwar M.
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Returning the UHAUL truck is always easy unlike picking up a truck.

Derek A.
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The rep was rude, refused to honour the discount we'd been given by the previous rep because they had to change the truck size and location and didn't seem knowledgeable when we asked questions so just treated us like we were stupid for asking

ARSLAN M.
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Le client n'a pas laissé de commentaire.

JOHNF S.
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On October 8, 2020, I ordered a 15' truck. I was unable to book a pick-up location that was close to me. I ended up calling Migson Storage myself. They said they have U-Haul trucks to rent. I called the 800 number back and gave them the address of Migson and they booked my rental for Sunday Oct. 11. On Oct. 9, I called Migson to confirm my 15' truck for pick-up Sunday the 11. I was told that they would not be opened on Sunday, so I needed to pick up the truck on Saturday before 4pm. At 3:30 on Saturday I picked up the keys to the truck. In the lot were two trucks one large truck and a smaller one. I tried to open the large truck and found the keys didn't work but they did work for the smaller truck. I went back to the office to said I wanted the 15' truck but they had already locked the door to the office at 3:40. I had to take the smaller truck. After returning home I measured the truck and found it was only 12'. U-Haul advertises the 15' truck as being inside 15' long X 7'8” wide X 7'2” high. This meant I needed to make three trips to move my furniture instead of two. I called the 800 number to complain and was told the 2'6” area over the cab of the truck is included in the 15' but it is only 2'7” high. I can't put much furniture in there. One deception to look out for. If you need a 15' truck you need to order a 20' truck. The second deception to look out for. The fuel gauge, my truck was just on the side of 3/8 tank of gas. I drove 41/2 miles home and it was already at 1/4 tank. I put $45.00 of gas which brought it to 3/4 tank. When I returned the truck, it was 5/8 tank. I was told I would be charged 1.39 per liter if under the 3/8 tank but later found that they don't refund any amount for gas over the 3/8 tank. I called the 800-468-4285 number to complain about my charges and was to call 800-789-3638 to make a complaint. I called and was on hold for 10 minutes and disconnected. I called back, this time on hold for almost 15 minutes and disconnected. I'm now taking my time to warn everyone of their unprofessional, misleading and dishonest service. I will never rent from U-Haul again. I am now telling everyone. I hope you never go through this type of treatment with your rental. Maybe you should rent from another company.

Paul K.
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Le client n'a pas laissé de commentaire.

MICHAEL E.
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On Monday November 2, 2020 i ordered a cargo. The online site didn't even show the nearest location that I desired. I ended up having to wait on hold for over 30 min to speak to a call centre agent. The agent found the Sarnia rd location (London On) that i was looking for. However it showed her that it was closed although I was standing with the representative inside the uhaul office. I picked it up at 5:34pm and returned it at 7:03pm on the same day, so less than 2 hours later. Upon returning the cargo to my biggest surprise I found out that I was charged for coverage $15 and $20 convenience fee of $20 that were not explained or mentioned at booking time. I'm requesting a full refund for this very unprofessional and misleading service. Information needs not to be hidden from customers this is dishonest. I plan on putting a formal negative review on google ad a result of this very unpleasant experience. My contract number : 82735763

JOE O.
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Nothing , everything was perfect , on time , clean and a very knowledgeable representative

David W.
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Le client n'a pas laissé de commentaire.

MOHAMMADJAWED F.
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the location is great and staffs are absolutely amazing, helpful and great

David G.
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I didn't have any issues with the help from staff. They were having a few technical issues with equipment (computer and terminal( system but went out of their way to get theses things resolved and corrected.

Mohamed S.
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The price is higher than expected. 92 $ for just 2 hours and 65 km.

Sampath W.
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She did well

Darlene W.
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Service was at the onset of Covid-19. Service provider was very informative and even assisted us with backing up our truck for easier unloading (into storage unit) and parking it in a full lot. Service and assistance was much appreciated in such trying times.

richard I.
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very friendly.They even helped me park the truck!

Charles D.
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Le client n'a pas laissé de commentaire.

Carla S.
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Le client n'a pas laissé de commentaire.

Gladys B.
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The truck was in perfect condition and the staff were respectful.

Bob W.
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Le client n'a pas laissé de commentaire.

Zahra P.
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It is just perfect Im happy to got the UHaul car i will do that again thank you

Sharon L.
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Did not like the end process on line. The person at the location was very polite and helpful

Edison D.
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When we were returning the rental van. We needed to create an account and follow some steps. However when we logged in, our position was not showing. We called for assistance since the office was already closed. The agent told us to use put the key in the box and that Someone would take care of it in the morning. We called back the next day just to make sure everything was ok. The person told us it was. Other than that it was great. Thanks.

Marcia E.
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Very friendly and helpful.

Josephine N.
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Le client n'a pas laissé de commentaire.

Rick B.
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Le client n'a pas laissé de commentaire.

Alan L.
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Le client n'a pas laissé de commentaire.

Daniel R.
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Vehicle had driveline vibration, perhaps seizing universal joint. Customer service was excellent, very professional.

Tom K.
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9 foot truck height sticker should also be shown in meters.

Fadi E.
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I requested to pick up the truck from Commissioners Road branch which is 3 km away from my house, they send me to Sarnia Road branch which is 11 km away from my branch, I spend 22 Km to pick up the truck and to return it. This is unfair, the lady at the front desk was not polite at all, I wouldn't recommend this branch for friends at all

ali C.
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When I already booked online and put all my information like credit card , driver license etc. And already old costomer, you guys have my all info.Also doing fast pick up with my phone...it's not fast at all,your system is so poor. After I spend 10 minutes online before , pick up time In the office they did everything again. Just ridiculous . What a waste of time

JASON K.
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Problem is with the "App" for self-return, after-hours. Need to allow photos from phone library to be uploaded - I had taken all of the photos (keeping copies for myself), locked the vehicle and dropped the key, then sitting in my non-rental vehicle, attempted to perform the self-return, only to find the only option is to take a photo in real-time. Bad user-interface/app design. (From someone who has been a developer and in IT for 25 years)

GIOVANNA F.
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Friendly excellent service

Nasif E.
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Le client n'a pas laissé de commentaire.

ADAM L.
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Le client n'a pas laissé de commentaire.

GIOVANNA F.
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Le client n'a pas laissé de commentaire.

Nick R.
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Le client n'a pas laissé de commentaire.

Steven M.
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Only issue was the lock for the truck cargo area did not work. They provided moving blankets it was great.

Sarah K.
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I originally chose to pick up the truck electronically, but I am SO glad there was an attendant present to help me. She (I think her name was Linda?) was incredibly helpful and kind. If she wasn't there and I just had to pick it up by phone, I would be very confused. Turns out I'm not as good with technology as I originally thought, despite being in my 20s! She made the process quick and straightforward. Answered all our questions. Thank you.

Mark P.
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Paid 10 dollars for blankets and they were wet The actual storage compartment was flithty that inhsd to clean Gas was not at 5/8 and they tried charging me for fuel

Younes S.
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Le client n'a pas laissé de commentaire.

Radu I.
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Le client n'a pas laissé de commentaire.

Peter M.
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The tires on this vehicle were very bold to the extent it was difficult to even get up my street with a little bit of snow on the ground. Other than that the vehicle solid

Oleh T.
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Le client n'a pas laissé de commentaire.

Mohamad A.
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Le client n'a pas laissé de commentaire.

Michael M.
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Staff was great - courteous, friendly and provided quick service.

Jay C.
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Find some room for a few parking spaces would be appreciated

Hazim E.
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My experience was great except for when I tried to contact the location but phone multiple times to check on vehicle availability, there was no answer. I had to drive to the location to check with the staff there.

Patrick B.
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I really enjoyed the "one on one" experience with your agent. He was very patient at explaining and repeating things for me , as I'm a senior and not very tech savvy. Excellent prices too. Thank you for making a really hard day , just a little simpler and easier.

Dino P.
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Nothing the service from Ibrahim was above and beyond at 9.15 he was working alone and it was very busy he was calm polite and patient even when one customer was rude and impatient you are fortunate to have such a great employee. The manager Linda who I spoke to prior to pick up was also wonderful. A very different experience than I had a couple of years ago.

Dave M.
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The Lady (Linda MacMillan) managing this location was excellent. Very personable and professional. The location for parking purposes was not the best if several vehicle needed parking. Thanks Dave & Ellen MacPherson

Kirk F.
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First time at this location but the fact customers are forced to park a significant distance away I will not be back. Asking your customers to walk and park at Tim Hortons down the road is unreasonable, unprofessional and immediately takes away any positive rental experiences.

Paul M.
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Le client n'a pas laissé de commentaire.

Abdelrahman K.
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Le client n'a pas laissé de commentaire.

JMark A.
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Nothing. All good

Colin R.
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Helpful friendly service. All was good

Fred W.
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Le client n'a pas laissé de commentaire.

Kashif N.
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Le client n'a pas laissé de commentaire.

SANDOR RICHARD B.
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Le client n'a pas laissé de commentaire.

Won C.
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Le client n'a pas laissé de commentaire.

Charles H.
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Le client n'a pas laissé de commentaire.

Tracey D.
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Le client n'a pas laissé de commentaire.

marnie B.
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Better parking would be nice. The staff was efficient, knowledgeable and friendly. Wonderful to deal with.

Cathy S.
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I was completely satisfied with my experience. Linda was so very helpful when I called her to book the rental in advance . When we arrived everything was in order and it went seamlessly due to Linda's previous organization..

Ramzi B.
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Le client n'a pas laissé de commentaire.

Catherine L.
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Le client n'a pas laissé de commentaire.

Jason C.
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If all Uhaul partners were like this one there wouldn't be much room for improvement

Johnny N.
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Provide him or her with a nice cup of perfectly brewed espresso along with one almond flavoured biscotto......just a thought. The two individuals with whom I dealt were quite cordial and helpful.

Dagmara G.
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The staff at Migson storage are very professional and helpful. I found that registering my information ahead of time made the whole experience more efficient and smooth overall. Very satisfied with the experience

Sabrina B.
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Love the staff, professional, to the point and accommodating.

Christopher P.
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I know where I'll be coming next time I need to rent a U-Haul thank you so much for everything

Andrea P.
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Le client n'a pas laissé de commentaire.

Emma N.
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I arrived and spent time using the online pickup option only to then wait for over 20 minutes in the office to get my key because they apparently don't do online pickups during business hours, and someone else was there picking up a uhaul, so after completing the whole process online I had to wait for them to do their whole pickup before anyone could help me get my key. The online pickup process also asked me for information I had already submitted during the booking process, and they originally tried to tell me that my additional contact didn't answer their call, even though I was with my contact and their phone never rang. When I responded that no one had called my contact, they called right away, which leads me to believe that they hadn't actually tried in the first place.

Cynthia C.
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Nothing to improve. Above-and-Beyond customer service. Convenience, accessibility A+++

Adrian B.
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Le client n'a pas laissé de commentaire.

Ihsan U.
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Le client n'a pas laissé de commentaire.

Catherine L.
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Check in was very pleasant and efficient, and Cargo van was clean and had comfortable seats. Parking entrance/lot is awkward. Nearly no Customer parking.

Christine S.
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The staff were were really good to work with. Polite and curious.

Bert D.
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Everything excellent as always Always Trust Migson Bert London Ontario

Danielle A.
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Everyone was nice and helpful.

Don B.
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Rudy is an excellent representative of your company. He is efficient and professional. I must say that I am so used to unlimited kilometres on car rentals, I did not realize until after reading the final bill emailed to me, that there would be an extra charge for additional kilometres. I was surprised by the total for a one day rental.

doug S.
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Your website needs to be changed to indicate proper hours. We had an 8:30 am pickup. When checking website it said open Saturday open at 9:00 am. Got to the facility at 9:00 to find out that indeed, it was open at 8:30

Stephen D.
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Le client n'a pas laissé de commentaire.

Rondey D.
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Excellent

Hanh P.
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Le client n'a pas laissé de commentaire.

Jim C.
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Lady who dealt with us was very nice. Pleasant and genuine. First time i have dealt with Uhaul and will do it again definitely....

Scott M.
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The lady who served me today absolutely made me experience a great one. I will always pay an extra dollar for excellent customer service.

John M.
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There seems to be a disconnect between the uhaul website and the local location that does not allow personalized service regardless of their efforts.

Kirk K.
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Le client n'a pas laissé de commentaire.

Cassie H.
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I had issues with the digital process on my iphone. Both at the beginning of the rental. Each time I went to load a photo of my licence the site would crash. Then same thing happened on my return - and I had to use someone else's android phone to properly check out. This was very frustrating.

Paul C.
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Le client n'a pas laissé de commentaire.

marilyn M.
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I was told .69 cents and it was $1.11 which was more expensive. Checking in was very slow(25 minutes) and I was the only one there because the woman was on the phone.

TARIK M.
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The two ladies at the front-desk were fantastic. They got me a new reservation on a short notice. My first one which I did online did not make it thru even though I checked in and entered my credit card info...weird!! Hey tech people at UHaul, you can do better.

Stephen W.
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This is the second time I've been to this location when there has been 'computer problems' which has delayed the check in process. This time it required me to return the next day to complete the paperwork. Not the most convenient if you are on a tight schedule.

Sandor B.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Betty Ann W.
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Overall a great experience. I will use again!

Non reviews have been submitted for this location.

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