Customer Reviews for Mike & Keiths Used Cars
(U-Haul Neighborhood Dealer)

45 évaluations

8883 Hodgenville Rd   Summersville, KY 42782

(270) 973-4019

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 4 h p.m.
  • Fri: 12 pm–4 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(270) 973-4019

8883 Hodgenville Rd
Summersville, KY 42782

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 9 h a.m. à 4 h p.m.
  • Fri: 12 pm–4 pm
  • Samedi : de 9 h a.m. à 2 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Judd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Caldwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Holland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Ray 
Évaluation :
5

Great guys. I like renting from Mike and Keith. Good car lot too, bought 2 vehicles from them

Dylan Burden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESTER MATSUMOTO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Shofner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim jones 
Évaluation :
5

Great place to do business

Randall Shofner 
Évaluation :
5

The only problem I had was that I could not use the U-Haul took it down the road a little bit the guy I was supposed to be canceled so I brought the truck back to the same location it was almost charged full price

Brian Knapp 
Évaluation :
5

None great

MARY KORNS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert nicholas 
Évaluation :
4

Just good guys to work with. No problems no issues.

Earl Frazier 
Évaluation :
5

Nothing everything was great about it

warden lee 
Évaluation :
5

Mike and Keith are awesome, kind, and very helpful. They made the uhaul rental process very easy. Uhaul trailer worked flawlessly for our vacation out west.

BRANDON FRANK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Durrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don myers 
Évaluation :
5

Great guys to work with!

Don Myers 
Évaluation :
5

Excellent location, they just didn’t have what I needed at the time so it cost me more.

Randy Davenport 
Évaluation :
5

Nice people 👍

CLARENCE ROTH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN DIONNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DICKEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Williamson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNIE WRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID JOHNSON 
Évaluation :
2

Made it very difficult to drop off. Closing at 3pm in the middle of the day is not good business.

JACKIE CHURAY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN DESCOTEAUX 
Évaluation :
5

I ordered the truck online from my location in Elizabethtown, and the system allowed me to select my chosen truck for my location. The next day I received a call and was told that the only available truck was a much larger truck in Summerville, a 30 mile drive away. I was only transporting a vehicle, so the larger truck did not benefit me. I paid a $50 Uber charge to get to the truck, and the time and fuel to drive it back to my hotel. When I delivered it to the drop-off location, I was charged for 40 extra miles. I agreed to a different vehicle than was offered online. It was in a remote location. The larger truck that I was provided burned more fuel during my trip than the small truck I ordered, and was harder to drive. And you thanked me by charging me extra for the miles I incurred to retrieve the truck that should have been in Elizabethtown. If this is how all customers are treated, you won't have many repeat customers.

MARK REDDER 
Évaluation :
5

Keith went above and beyond to help us pick up our Uhaul trailer. Thanks again Keith. Mary & David Korns

MARY KORNS 
Évaluation :
1

I picked up my U-Haul. First thing the chords to connect to my car so that the U-Haul can indicate turning and stopping did not work. I ordered blankets never got those. I also got a dirty u-haul. And then I got a U-Haul that did not have a Jack to get the U-Haul trailer off my hitch. I was very disappointed and then been charged a fee of returning after hours even though I had free 24-hour drop off.

Janita Nunn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Gregory 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frances Dimmock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM UNDERWOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie AND Russe Brown 
Évaluation :
5

Improve the initial booking process. I SAT ON HOLD to order the trailer. Your locator or scheduling person scheduled our pick up over 20 miles from the area we were driving to. When we got the phone call the day before, I had already pulled a map of the area and knew that was a poor choice. SO I FIXED IT DIRECTLY. I called your agent at Mike and Keith's used cars and booked the trailer myself. He could see the original reservation in the system. I told him I would call you back and cancel that one.. THEN: SAT ON HOLD to call and cancel the first one. That guy wanted to transfer my call to a scheduler. I told him no, just cancel it. (he said it was cancelled. ) 2 hrs later, someone texts our phone and tries to tell us the one near I65@ 10 am pick up- is not good (no kidding, remember I already cancelled that one) so the text says we are NOW BOOKED IN Greenville, KY. (really? I had CANCELLED THAT RESERVATION..WHY IS THIS COMING?) To top it off, I call Mike & Keiths used cars to confirm our plan I made was fine and he says someone on corporate had removed the reservation I had made. He fixed it again and would come in early at 830am so we could get on the road (30 min early, just for us) The icing on the cake, is while we were hooking up the trailer in Summersville, KY, my husbands phone rings.. and it is greenville.. wanting to know WHERE WE WERE ! ( I had called AGAIN after that text and MADE SURE IT WAS CANCELLED) WHAT IS with you guys? The font on the contract prints too small. drop off INSTRUCTIONS should be Larger letters- if the drop off is another location. The local Koo koo in SC told my husband she would charge him to accept the trailer. He drove it home. I SAT ON HOLD AGAIN just to confirm the drop off location..so SHE WOULD ACCEPT THE TRAILER without a charge. Like she couldnt have done that THE FIRST TIME he came to drop it off..since the drop off was "undesignated." Stuff like this makes one try another company next time.

DEBORAH PROVEAUX 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Frazier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Barrett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette Mcginnis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Arnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Compton 
Évaluation :
4

Rien

Larry Crowe 
Évaluation :
5

Perfect Customer Service and very friendly.

Gregory Estes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Mckibben 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Nunn 
Évaluation :
5

Experience was great!

Jonathan Fedor 
Non les évaluations ont été soumises pour cet établissement.

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