Customer Reviews for Mike's Automotive
(U-Haul Neighborhood Dealer)

142 évaluations

7402 Hancock Dr   Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

(815) 728-1570

Heures

  • Du lundi au jeudi
    De 9 h am à 6 h pm
  • Vendredi
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(815) 728-1570

7402 Hancock Dr
Wonder Lake, IL 60097
(McCullom Lake Rd and EWonder Lake Rd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 9 h am à 6 h pm
  • Vendredi
    De 9 h am à 5 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

would have preferred to pick up closer to my residence and location was rural so had some issues with internet at time of pick up

David S. 
Évaluation :
2

Did not have my hand truck or furniture blankets that I pre-paid for. They stated they just "could not help me."

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara N. 
Évaluation :
5

Mike's Automotive Repair In Wonder Lake IL 60097. Great Shop the equipment clean and well maintained I Would recommend this location to a friend Great People

Bob H. 
Évaluation :
5

Great Shop Mike At Mike's Automotive in Wonder Lake Did a great Job Very honest and real people

Bob H. 
Évaluation :
5

Very nice people Great Shop Thanks Mike

Kimberly S. 
Évaluation :
2

I used mobile pick up and the wrong keys were left in the lock box. Also, I ordered pads and received boxes. Had to drive 20 min away to get the pads.

Paul H. 
Évaluation :
1

Was not given the lock box code again on my return of the vehicle. There was no where to drop the keys off. Created alot of inconvenience.

kameron K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
5

Don't have customer service on u haul end take monies off my debit card without and authorization

Shane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF M. 
Évaluation :
5

very good customer service truck always clean and ready to go

TODD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Great Service Thanks Mike's Automotive

AL M. 
Évaluation :
5

Excellent customer service!

Manning B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee M. 
Évaluation :
5

Great Service

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Great Service Truck clean and Ready Thanks Mike !!!!

AL M. 
Évaluation :
5

Great Service

AL M. 
Évaluation :
5

Great Service Great People

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

The location was a typical mechanic. It was very run down and dirty in the lobby. The person working the desk knew what he was doing, however it took 40 minutes to pick up the uhaul and would help other customers in the middle of processing our request.

Randi M. 
Évaluation :
1

Check out took at least 30 minutes. Not sure the fellow could even see very well.Could not answer basic questions. Had reserved furniture pads, but he had none but could not figure out how to remove them from the reservation and in face charged me $1 + an environmental fee of $5 -- wasn't worth arguing with him about it. Had to run to another U Haul location to get pads, adding even more time to the move. The key did not fit the drivers door. Truck had what sounds like a bad wheel bearing and was blowing hot air on the drivers leg the whole time.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arther T. 
Évaluation :
4

My experience was quite horrible. I go to pick up the trailer did the early check in and nothing was quick. Then they had no moving blankets that I requested. Overall I wasted an hour and a half of my day. Not happy with my experience

jason S. 
Évaluation :
5

All was excellent.

GEORGE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gene D. 
Évaluation :
5

Great Service

JEREMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATARZYNA N. 
Évaluation :
5

Great Service

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen L. 
Évaluation :
5

Thanks Mike Nice Truck Clean and Ready

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette R. 
Évaluation :
5

Great Shop

ADAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casey M. 
Évaluation :
5

Great Service Great Deal

VIC D. 
Évaluation :
5

Great Service

AL M. 
Évaluation :
5

Mike was very helpful

Thomas C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kip J. 
Évaluation :
3

there was a hole in the floor of the truck that I rented. this was disclosed to me but I still think that UHAL should not be renting a vehicle with such a hazard in it. this hole is big enough to fit a mans entire foot. I got the impression that uhal is not fixing the issue per the request of the rental facility on more than occasion. they made it sound like this was an ongoing issue.

bonnie S. 
Évaluation :
2

This location was a car maintenance shop and UHAUL rental center. The environment was loud and made it hard to hear the gentleman that was helping me. I was given a truck that I had to use the key to open from the passenger side door because the key did not work on the driver's side door. I also had to return to the shop because the mileage that was documented on the paperwork was lower than what the truck was showing. The gentleman that helped me wrote down the error and assured me that I would not be charged for the difference but of course that was not the case and I WAS charged for miles that I did not even put on the truck. I would not recommend this location for UHAUL rentals.

Heidi L. 
Évaluation :
3

It was great.

George Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelly N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaun M. 
Évaluation :
5

Quick in & out...equipment was ready and waiting. Thanks for the hassle-free experience!

Nicholas S. 
Évaluation :
5

Great service from professionals who know what their doing!

RONALD Y. 
Évaluation :
5

Justin was very nice - helpful and respectful.

MARY M. 
Évaluation :
5

The people there are great and Mike is the best!

JOHN N. 
Évaluation :
4

Very good service, reasonable rates

CARL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

The trailer that I was told on Sunday would be there to pick up was not there. They had to substitute a larger trailer which I did not want. We had no choice but to take it. He had to drive 45 minutes to there and then they had to dig out that larger trailer as it was behind a bunch of other ones. Disappointed in that time wasted.

Lori G. 
Évaluation :
5

The milage charge is a bit high to my liking but otherwise the employees there are great.

ROBERT H. 
Évaluation :
5

They were very nice and accommodating on such a short notice. Thanks so much!

PAM F. 
Évaluation :
3

Charging me twice is not a great practice. Once upon pick up and again on drop off. I would understand for the difference for miles but not the whole thing twice. That tied up money on my card.

SAM S. 
Évaluation :
1

The guy had no clue I was coming. He had no clue how to check me out and had no clue what information he needed to enter into the system. He didn't even know if he had the trailer or where it was. I seemed to be bothering him by showing up. After finding it, he hooked it to my truck and tightened the ball latch. A mile down the road, the trailer came off the hitch. He never tightened it down. I now have to have my truck inspected to see if the hitch or frame is damaged/useable. When I went to return the trailer, the shop was closed and he never told me that nobody would be there. I backed the trailer next to the building and left it. I will never rent from uhaul again after this disgusting experience.

Brian S. 
Évaluation :
5

Very personable people at Mike's. Felt i was taken care of very well and quite quickly. Thanks again to Jason and Mike for the help.

REGGIE L. 
Évaluation :
5

Thanks to the service at Mike's and helpfulness of Jason made my day so much easier and the move less stressful

CURTIS J. 
Évaluation :
5

Best UHAUL location I have ever visited. Very professional and they cover off every thing I could need or use for my move. They had no issues explaining things I was unsure of. Also they were very efficient in taking care of each customer's needs but also quickly and polite. Great experience again. as always at this location. Thanks you!!!!!

tim N. 
Évaluation :
4

I did not pick up at this location... I only placed the request there... Had to drive to another town for the pickup....Both locations were customer friendly and accommodating...

AL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filemon S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TRACY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEO A. 
Évaluation :
1

UHaul called 2 days before my scheduled pickup to tell me I had to go to Mikes for my truck and auto transport because my preferred location did not have what I needed. I had picked up a truck at Mikes a few years earlier and did not have a good experience and was reluctant to return, but it was the only location nearby that had both items. I specifically asked the UHaul customer service person if they would have the blankets, furniture dolly and hand truck I also reserved and was told they did. I was told to pick up my truck at 4:00 on Saturday because the location was closed on Sunday. UHaul said there would be no charge for the early pickup. At 11:00 am SAturday morning I got a call from Mikes that they closed at 12:00 and could I come now to get the truck and trailer. Luckily my schedule allowed this. When I got there, it took almost 3 hours to get my truck. The location did not have any blankets, dolly or hand truck. I had to go to another location to pick these up. I decided not to take the auto transport that day and return Monday morning for this. I called them to ask that they have this ready for pickup and they assured me it would . When my son arrived, the trailer was still buried in the back lot and he waited for again for this. I like UHaul but go to Crystal Lake location. They are more organized and efficient. I won't rent from UHaul again if I have to go to Mikes Auto.

THOMAS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO S. 
Évaluation :
4

I live in Crystal Lake and having to go to Wonder Lake to pick up truck was about 30 minutes away; I consider this misleading as you advertized having a truck available in Crystal Lake

Fred T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Ann L. 
Évaluation :
5

Mike saved us because uhaul changed our truck, date, and pickup location. Mike really was wonderful to work with. Without his help our move never could have gone on time!

MICHELLE S. 
Évaluation :
2

I did an after hours drop off and it was unclear where to drop the truck and trailer off as there were no signs indicating where to do so. I had to unhook the trailer in one spot and park the truck in front of another business where the other trucks were parked. I called the next day to confirm that everything was ok and the individual who answered was not very helpful and told me to call back later. He was more helpful when I called the second time but overall the hassle would make me choose another location in the future.

SCOTT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELSIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

We were very impressed with our rental and customer service at Mike's. Our truck was clean and ready for our pick up.

sylvia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER B. 
Évaluation :
5

Fantastic / Mike is a great guy

THEODORE M. 
Évaluation :
4

Just too far from were I was to get it on my order. 1 and 1/2 hour away.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T. 
Évaluation :
5

All good.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kipp G. 
Évaluation :
1

The owner is awful. Pickup time was 8am and the workers had no idea when he'd get in. We had to call u haul to call them to confirm it so we could get the truck.

kortney A. 
Évaluation :
2

The was not ready when promised. The Store opened 45 minutes late because the owner had other things to do. The truck was dirty, the check engine light was on, and the exhaust leaked and was very loud.. Overall this made an already stressful move even worse

JOHN L. 
Évaluation :
5

Very good customer service

RONALD Y. 
Évaluation :
5

All good, Mike was really helpful

RONALD Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
1

had to wait 45 minutes for the Uhaul agent to return to the office at 1pm on a Friday afternoon. Unprofessional and disorganized location.

PAUL D. 
Non les évaluations ont été soumises pour cet établissement.

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