This rating is more a reflection of the situation, than the location. This is a location, like many others across the country, where it's more of a self service rental. Just stop and rent a truck or trailer. They will give you the key and tell you which one to take, but they don't really work for U-Haul, they work for minimart. Well, on this trip, I needed some help, but this was my only option. We blew a trailer tire on the interstate, and the roadside assistance was going to take, forever!!!Bradley E.
Customer Reviews for Milan Mini Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Equipment should be in better condition. There was an issue with the equipment that caused us to change our plans for our trip. The staff was great and worked to correct the problems.David C.
Also, professional. Ready for me when I arrived. Checked the vehicle over quickly and got me back on the road.ROLAND F.
Le client n'a pas laissé de commentaire.Sheryl F.
The people working at the gas station are very nice. The truck was not swept clean and was missing the radio antenna. I did not choose this UHaul location; it was given to me because the reserved equipment was not available at the UHaul store I selected. In the future, UHaul should tell customers in advance that their assigned pick up location is not an official UHaul store. I felt very uncomfortable when I arrived going into a gas station alone to spend $600 on a rental van. I would have appreciated a heads-up on the non-UHaul office location so I could have brought a friend to help me hook up the trailer to the rental truck. I had been expecting customer service from UHaul employees. In the future, UHaul should tell customers when a pick up or drop off location is not a UHaul store. This would have greatly impacted my quality of experience and trust in UHaul as a company.Bethany G.
Le client n'a pas laissé de commentaire.Patrick C.
The store clerk who helped me was great. For as busy as she is, she deserves a significant bonus or raise. Merci.saundra S.
Le client n'a pas laissé de commentaire.raymond T.
Le client n'a pas laissé de commentaire.Jimmy L.
Le client n'a pas laissé de commentaire.HENRY K.
Trailer tongue is too heavy for elderly person to lift on and off of the hitch ball. Need a screw type jack like most trailers have.STANLEY P.
The auto transport was broken when I arrived to pick it up.Zachary Z.
Le client n'a pas laissé de commentaire.SHARNARD H.
Le client n'a pas laissé de commentaire.Carlene O.
The man who was there when I picked up the truck was not very friendly and blamed me for having to wait because I was 5 minutes late.Cathy P.
Turn in was also a very good experience. An A+.ROLAND F.
Le client n'a pas laissé de commentaire.SHIRLEY T.
The young lady who checked me in was such a pleasure to do business with she was very knowledgeable about all the services!!JENNIFER G.
Very friendly and courteous staff. Pick up and return was quick and painless.Mark M.
This trailer was damaged and had been since 2020. This is completely unacceptable.ORION M.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.DACUS B.
Put a roof over the parking lot. 🤣I was satisfied.FLOYD J.
Requested a certain size at one location several weeks before we needed on day of pickup was told we had to go to another town to pick it up and it was the wrong size.Michael G.
Don't assume the customer knows anything about hooking up this kind of trailer. The attachment was nothing like my boat trailer.GEORGE A.
Le client n'a pas laissé de commentaire.KWAYSEE W.
Le client n'a pas laissé de commentaire.Marvin M.
There needs to be a bit more signage to distinguish that this is a UHaul vendor. It was difficult to see markers and a bit of an unusual location since it's a busy gas station. Very good customer interaction with the woman who checked me all out. Courteous, professional and attentive.MELISSA W.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.SHIRLEY V.
Le client n'a pas laissé de commentaire.NIVEA D.
Le client n'a pas laissé de commentaire.SOPHIE J.
Le client n'a pas laissé de commentaire.dyna B.
To make sure the tires are in good condition. Made it to the town and had a flat. And the other 3 rear tires need replacing. They are cracking bad and this is very dangerousAdam P.
Le client n'a pas laissé de commentaire.Dacus B.
Le client n'a pas laissé de commentaire.ann P.
Nice great looking truck clean and great gas milageKENNETH W.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.colton C.
Le client n'a pas laissé de commentaire.Herbert S.
Not sure .DIANA W.
Keep up the good work everything was clean and working okOctavious B.
Le client n'a pas laissé de commentaire.Tomanekia J.
Le client n'a pas laissé de commentaire.gregory B.
The drop off place also tried to tell me to come back the following day as the person that does uhaul rentals was not at work as i insisted they called them and did the return over the phone not happy with that either but atleast they got it done.Jake T.
Fast serviceMichael S.
Le client n'a pas laissé de commentaire.Patricia A.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Carl C.
Keep Milan, he is a very good man, & worker who goes above & beyond to help his customers, great guy!Carl C.
Le client n'a pas laissé de commentaire.Anthony H.
Reservation was at 9am, person renting truck arrived at 11am, 2 hour delay.Alisa M.
They didn't hook the trailer up right on they uhauldianne P.
Le client n'a pas laissé de commentaire.Eric G.
Very friendly and concerned about your wellbeing this location was very clean and safe they done a great job.tyrone M.
Le client n'a pas laissé de commentaire.sarah L.