Customer Reviews for Milentz Storage Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Fabulous customer service - very friendly and professional staff !

Évaluation :

5

Just keep doing the same things it was my first time and my experience was great!

Évaluation :

5

Aucun

Évaluation :

2

We got to livery Texas at around 11:00 am called the drop off center and no one answered called u hauls number. And they wanted us to drop off the car dolly about 50 miles away from liberty Texas they finally call me and said that I could drop it off in liberty and just leave it at the yard with all the rest and to take pictures

Évaluation :

1

No one employed there that's able to disconnect and accept trailer. Was sent to another location with zero follow up.

Évaluation :

5

I always use the app to check out/in my truck....always seem to be issues....always have to log in 2 times. Also I rent a minimum of 2 times per month.....you would think that my secondary # & person to verify, which is the same every time, would stand for every rental unless I change it.....not the case....sometime you call them & other times you do not....particularly annoying when it holds me up when renting a truck early mornings when most people are still sleeping.....also with smart phones these days an unknown number doesn't even register on most phones....a message was left for one of my references to call back & when she did as directed was left on hold for OVER 30 minutes until she proceeded to hang up. Can't you come up with a system for frequent renters & have their contacts on file & verified.....this would be a huge hep!!

Évaluation :

2

Had to call uhaul for help getting into the vehicle supposed to be an easy no contact pickup

Évaluation :

5

I loved moving with Uhaul

Évaluation :

1

Fire the woman that works there. She's obviously prejudice and very rude!!

Évaluation :

5

Dropped of before opening. Receipt was emailed in good time.

Évaluation :

1

The storage area is under trees that drop sap and pecans on the trailer, the vehicle i transported required sap removal after transport.

Évaluation :

5

air conditioner needs to be fixed

Évaluation :

5

Well there is miscommunication. Gave a deposit where I rented and was told I would get deposit at drop off. But I wasn't giving my deposit. Lady there told me she didn't have my money. Uhaul would have to mail me a check. So now let's see if I get it.

Évaluation :

5

It was so easy

Évaluation :

5

She was so sweet when we picked it up even though it was so early

Évaluation :

5

Nothing that I can think of

Évaluation :

4

Check engine light was on when I first started truck and never went off but I wasn't told to disregard so I monitored as best as I could while driving and never noticed anything out of the ordinary. Also, there was a leak above the shelf area in front and a stack of clothes got wet.

Évaluation :

5

It was very heavy to lift. Being a lady it was impossible to budge. Any way to make it easier? Not everyone has a strong man to assist. I was fortunate my nephew was able to come help.

Évaluation :

5

Quick service, ready when arrived!

Évaluation :

5

I see no way you can improve on this experience it was exceptional

Évaluation :

5

Location was great and easy to get to....Very helpfull with all the paperwork....Will go back when needed...

Évaluation :

5

No improvement

Évaluation :

5

Le service a été excellent. This particular uhaul place could use more room in the area for customers.

Évaluation :

3

Location was closed when we dropped off truck so unable to rate the location.

Évaluation :

3

I put more gas when I dropped it off when I picked up it was almost empty I Should've Horton a refund for the extra gas I put according to the price per gallon. Or a stor credit or something.

Évaluation :

5

EXCELLENT customer service.

Évaluation :

3

they did not walk the truck with me when i rented it,, so glad i bought the insurance,,, the back had to sweep it out first before i used it,,, the door on the drivers side does not close all the way,, road noise was deafening,,, the crack in the wind shield was right across the drivers line of sight,, had to either bend down, move to the left just see out the window,,

Évaluation :

5

Nothing - it's always a please to rent from Milentz.

Évaluation :

3

Always nice .we will reckoned for future business

Évaluation :

5

Nothing Was perfect

Évaluation :

5

Fast, friendly, and professional. Was in and out within minutes.

Évaluation :

5

Incredible sweet lady who was kind and explained everything well.

Évaluation :

5

Prices are so high. Next time I'll hire movers.

Évaluation :

5

everything went very easy and smooth. thanks

Évaluation :

5

Nikki was wonderful at helping me rent a Uhaul. Will definitely recommend her to others and use again for future rentals.

Évaluation :

3

No discount given for putting in more gas than what i received it on

Évaluation :

5

Very friendly service. Always a great attitude. Equipment is always in top working order. As long as they offer rentals I will always rent from Milentz.

Évaluation :

5

Excellent customer service.

Évaluation :

4

The Liberty location did everything in a polite and professional manner

Évaluation :

5

UHaul service was provided quickly andefficiently with the utmost courtesy.

Évaluation :

5

Everything was satisfactory Thanks again for your service

Évaluation :

5

Tell them they can never go wrong with UHaul! Every experience has been pleasant and the prices are best! Thank you UHaul and all of your independent dealers!

Évaluation :

3

The service was fine. I have rented u-haul trailers before and I would like them to have a jack stand to allow for easier and safer hook up and disconnect.

Évaluation :

5

Excellent customer service. Very friendly even though they were busy. I was in and out very quickly. No improvement needed.

Évaluation :

3

Was charged an extra 20 $. we brought the truck back with the same amount of gas it had in it when we picked it up. Still waiting for a response as to why we were charged.

Évaluation :

2

I was supposed to leave the truck where I was moving to but they said I was supposed to take it back to where I got the truck. It cost me more money and I had to make another trip from my new city back to my old city just to drop the truck off or they were going to charge me double.. very expensive for a few hours..

Évaluation :

1

Manger was rude and would not help in any way told me to just call uhaul it was not her problem.

Évaluation :

5

We made a reservation almost two weeks in advance for a particular location. I don't understand the purpose of making a reservation if you can't pick up where you make the reservation for.