Customer Reviews for Millbrook Small Motors
(Concessionnaire U-Haul dans le voisinage)

101 évaluations

4931 Main St   Millbrook, AL 36054

(334) 262-6018

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 4h pm
  • Mer : fermé
  • Jeu et ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2021 - 7/5/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(334) 262-6018

4931 Main St
Millbrook, AL 36054

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mar : 8h30 am à 4h pm
  • Mer : fermé
  • Jeu et ven : 8h30 am à 4h pm
  • Sam : 8h30 am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2021 - 7/5/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

When we called to find out about renting the equipment the guy gave us a number to call uhaul and make a reservation. we called and waited on hold for over an hour. When someone finally answered the phone all they did was transfer us to another person who put us on hold again. I ended up doing the reservation online.

Latosha H. 
Évaluation :
3

Dropped off after hours

CHRISTOPHER S. 
Évaluation :
3

Only dropped it off after hours

Christopher S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Even though the man was super busy, he took the time to make sure that we had everything that was needed for a safe ride home

ANDREW M. 
Évaluation :
5

Another friendly and helpful U-haul employee at this location.

ALFRED W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Nothing, because everything was good

JUANITA J. 
Évaluation :
3

The truck cab was dirty and smelled like cigarette smoke.

Judith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gemain E. 
Évaluation :
5

Just keep providing great customer service.

EDD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY L. 
Évaluation :
5

The truck's loading ramp was not in the slot provided but in the back of the bed. We took the ramp out and used it and we could not get it to go in the slot provided. Not a big deal, just letting you know.

perry D. 
Évaluation :
1

The establishment is much more of a mom & pop small-motor-repair business that is poorly maintained & doesn't feel trustworthy. The representative had no facemask or other protection for my benefit (although I did for his), the place is run down, and its operating hours are NOT as advertised, causing me to incur an additional day's rental because of its being closed TWO different days & times I visited & called to return the trailer! Finally advised from U-Haul corporate to just drop it off & document it via uhaul.con/share, I did that, but I had to figure out & do everything related to parking, unhooking, & leaving the trailer myself. This was a poor experience & location overall, which I would NOT recommend to anyone.

DEAN H. 
Évaluation :
5

have more equipment available

Danny S. 
Évaluation :
5

Excellent service à la clientèle

Freddie H. 
Évaluation :
2

I feel like I was overcharged, but I stay on hold for an hour trying to get customer service - please email me or something at krismerrick@hotmail.com

Kristina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H. 
Évaluation :
4

Nothing, it was all good no complaints

LASHAVIAN B. 
Évaluation :
4

Good customer service.

Gordon H. 
Évaluation :
5

Owner and daughter were quite helpful.

Steven H. 
Évaluation :
4

Allow trailer to be dropped off somewhere other than where you pick up without charging 150,00 $ to a rental of 29,95 $. Passed 20 or more locations on the way back to where we picked up. Beware when renting that your contract does not state local only!!!

REGINA E. 
Évaluation :
5

Very friendly and responsive.

Matthew B. 
Évaluation :
3

Nobody was at this location for drop off. It took me 30 minutes on the phone with uhaul to complete the drop off of my truck.

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Y. 
Évaluation :
5

It was and awesome experience no changes needed

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon H. 
Évaluation :
5

Awesome

Bessie W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reed E. 
Évaluation :
5

This dealer was courteous and helpful. But the communication between the dealers and from corporate UHaul was very poor. I had inconsistent mileage limits from document to document, even after I had spoken on the phone to a customer care representative. I was given pickup locations that were well out of my way and charged for the extra miles that it took me to pick up, despite being told I was given extra miles for this inconvenience. We have another move coming up soon, and I intend to use Penske because of this frustrating experience.

ADAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
2

Went to pick up the truck and the clerk wasn't knowledgeable about how to effectively do the process. I had to walk him through some parts as the customer. Not sure if it was on purpose or accident but also added on extra coverage that I didn't want/ need and proceeded to just run through it and I had to stop the transaction because I caught it.... just simple things. Inside of the truck was dirty and looked as if something was spilled on the inside of the truck. I wiped it off with baby wipes so no big deal. Truck it's self ran great but has an exhaust leak. So may need to check that out but other wise in great shape.

Tyler E. 
Évaluation :
1

The man was unfriendly and not engaging. He was working on something that had nothing to do with Uhaul. He told me to give him the keys, and that was it. He didn't check me out until I left. He really needs to work on hospitality and a more customer friendly atmosphere. Straight garbage.

venus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
3

On my visit with Uhaul the customer associates were really kind. I believe they should do an advancement on technology though it took over an hour to get my ID to work. And they didn't have my pads, or dolley in stock and I didn't get any temporary use of anything else, or asked although they did drop the charges, I'm lucky my furniture is okay. Everything else is good!

alexis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd O. 
Évaluation :
5

What a U-Haul facility should look like.

Brian W. 
Évaluation :
5

Some of my boxes got slightly wet. I guess that is to be expected since it does state it is not waterproof. Hard to attach tie down straps inside to keep items from moving. Hope this is my last move. Trailer is heavy and hard to tow. The guy I rented from was super nice and helpful.

Kathryn W. 
Évaluation :
3

truck should be cleaned out and expected as the heat DID NOT WORK.!

Kristin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

Didn't have dollys of any type. Reserved an appliance dolly. Said it was uhaul's fault that they offer them. Only had six blankets. I reserved 12. Didn't update my reservation so I got charged 12 $for 6 missing blankets.

Terry D. 
Évaluation :
3

The people were exceptional nice.

paul C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mia J. 
Évaluation :
5

Nice people

Melanie D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
3

I was charged for an extra day when the truck was returned the same day I rented it. The location I returned it too was closed on Monday, I shouldn't have been charged an extra day because the truck was sitting outside their office the entire weekend up until they opened on Tuesday. The owners live onsite therefore the extra charge wasn't necessary. Also was charged a cleaning fee when the trailer of the truck was clean. The inside did have mud on the floor but that was already there prior to me renting the truck.

NICOLE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

All good!

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill B. 
Évaluation :
5

Millbrook Small Motors was great to work with - thanks.

Chuck T. 
Évaluation :
5

Reserved trailer for time of opening 8:00am. Guy didn't show until 8:30. Then he didn't know how to operate the computer. Took an hour to check out. Very incompetent. I wouldn't recommend this place to my worst enemy.

greg F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

As always friendly and helpful. Won't rent from anyone else but this business.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
1

Two hour wait to get trailer. Owner said system was at fault

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
2

It was not an inviting site.

Lawrence M. 
Évaluation :
3

It took entirely to long to rent this tow dolly. The agent wasn't there & the person that tried to take care o this couldn't handle it. Myself & my daughter n law had to help him do this. I wont ever rent from y'all again

Alisha M. 
Évaluation :
1

Charged twice picking up and dropping off but no explanation

Matt F. 
Évaluation :
5

It was perfect

JOSH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B. 
Évaluation :
5

The possibility to purchase a pat lock for the back door of the truck in case of overnight stay during a move would be a great addition. Other than this minor remark this is a customer friendly and helpful location.

DINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia C. 
Évaluation :
5

More mid size trucks

Mary E. 
Évaluation :
5

Everything was very good

Malcolm C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Very friendly and helpful. She went out of her way to get me the size trailer I needed.

Mary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanequea H. 
Évaluation :
5

Nothing it was outstanding.

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenith L. 
Évaluation :
5

Very nice people. Great to work with. The lady behind the counter was great. The gentleman who helped attach the trailer was super.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
3

They had no way to print out a receipt.

CELESTE L. 
Évaluation :
4

Had 48 blankets reserved only had 24 in stock. I did not have enough to protect my furniture

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannie O. 
Évaluation :
1

I understand it is a lawn mower repair shop, I have been there before for non U-Haul business. However, the place is dirty, smells of gas and oil, and quite honestly, gives off an unprofessional image. U-Haul corporate should evaluate this location. The clerk's printer was broke and he couldn't print me a receipt. He had me take a picture of it with my cell phone. Then, they would not come outside to help me hook it up. I have done this before, and I was able to do it, but they should at least walked outside. It would have been nice to have have a backup guide and help lifting the 6x12 trailer onto my hitch.

William A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latosha B. 
Évaluation :
1

These people have no clue!!! The guy had hell using the computer. I was their at 7:30 a.m. per they're request because they where having a grand opening or something like that and I finally left at 9:15 a.m. we had to take the trailer back and get them to put some grease in the wheel baron because it was dry. Had to get them to get a cap off another trailer to put on ours to keep rain and dirt out of the wheel. They charged me 35:00 for towing insurance which I did not need and when I asked them to take it off they said that they would in Macon, Ga when I turned in the trailer. I am very pissed off with these people as they knew I would not be getting that money back. I would not recommend them to any one they are complete morons!!! Felicia Giles

Felicia J. 
Évaluation :
1

They were closed. I should not have to pay for an extra day! I had it there the next day from when I picked it up. Refund ALL of the extra charges. And by my calculations, the total distance driven was 75,8 miles. Not 118. I don't know what is wrong with the odometer. But there is no way I did 118 miles. 75,8 us barely under the allowed 80 miles. Refund ALL of it. Or I will dispute the charges with the credit card company.

Freddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby M. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page