Customer Reviews for Millbrook Small Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Millbrook Small Motors

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alexis B.
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On my visit with Uhaul the customer associates were really kind. I believe they should do an advancement on technology though it took over an hour to get my ID to work. And they didn't have my pads, or dolley in stock and I didn't get any temporary use of anything else, or asked although they did drop the charges, I'm lucky my furniture is okay. Everything else is good!

Todd O.
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Customer did not leave a comment.

Brian W.
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What a U-Haul facility should look like.

Kathryn W.
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Some of my boxes got slightly wet. I guess that is to be expected since it does state it is not waterproof. Hard to attach tie down straps inside to keep items from moving. Hope this is my last move. Trailer is heavy and hard to tow. The guy I rented from was super nice and helpful.

Kristin H.
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truck should be cleaned out and expected as the heat DID NOT WORK.!

Michael B.
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Customer did not leave a comment.

Terry D.
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Didn’t have dollys of any type. Reserved an appliance dolly. Said it was uhaul’s fault that they offer them. Only had six blankets. I reserved 12. Didn’t update my reservation so I got charged $12 for 6 missing blankets.

paul C.
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The people were exceptional nice.

kevin H.
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Customer did not leave a comment.

mia J.
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Melanie D.
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Nice people

Tim M.
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Customer did not leave a comment.

Larry L.
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Customer did not leave a comment.

NICOLE L.
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I was charged for an extra day when the truck was returned the same day I rented it. The location I returned it too was closed on Monday, I shouldn't have been charged an extra day because the truck was sitting outside their office the entire weekend up until they opened on Tuesday. The owners live onsite therefore the extra charge wasn't necessary. Also was charged a cleaning fee when the trailer of the truck was clean. The inside did have mud on the floor but that was already there prior to me renting the truck.

Ruby F.
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Customer did not leave a comment.

Jerry F.
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Chris L.
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James M.
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James T.
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All good!

Jennifer S.
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Customer did not leave a comment.

Rodney D.
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Justin T.
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jill B.
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Chuck T.
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Millbrook Small Motors was great to work with - thanks.

greg F.
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Reserved trailer for time of opening 8:00am. Guy didn’t show until 8:30. Then he didn’t know how to operate the computer. Took an hour to check out. Very incompetent. I wouldn’t recommend this place to my worst enemy.

David H.
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Customer did not leave a comment.

Mary H.
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As always friendly and helpful. Won't rent from anyone else but this business.

Laura C.
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Customer did not leave a comment.

Samuel H.
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Two hour wait to get trailer. Owner said system was at fault

frank S.
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Joshua H.
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Lawrence M.
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It was not an inviting site.

Alisha M.
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It took entirely to long to rent this tow dolly. The agent wasn't there & the person that tried to take care o this couldn't handle it. Myself & my daughter n law had to help him do this. I wont ever rent from y'all again

Matt F.
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Charged twice picking up and dropping off but no explanation

JOSH L.
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It was perfect

Felicia B.
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Customer did not leave a comment.

DINA V.
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The possibility to purchase a pat lock for the back door of the truck in case of overnight stay during a move would be a great addition. Other than this minor remark this is a customer friendly and helpful location.

Felicia C.
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Customer did not leave a comment.

Mary E.
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More mid size trucks

Malcolm C.
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Everything was very good

James P.
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Customer did not leave a comment.

Mary H.
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Very friendly and helpful. She went out of her way to get me the size trailer I needed.

Terrence I.
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Customer did not leave a comment.

Shanequea H.
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Customer did not leave a comment.

Richard L.
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Nothing it was outstanding.

Shawn L.
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Customer did not leave a comment.

Kenith L.
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Thomas H.
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Very nice people. Great to work with. The lady behind the counter was great. The gentleman who helped attach the trailer was super.

Heather A.
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Customer did not leave a comment.

CELESTE L.
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They had no way to print out a receipt.

Gary W.
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Had 48 blankets reserved only had 24 in stock. I did not have enough to protect my furniture

jill B.
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Customer did not leave a comment.

Dannie O.
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Customer did not leave a comment.

William A.
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I understand it is a lawn mower repair shop, I have been there before for non U-Haul business. However, the place is dirty, smells of gas and oil, and quite honestly, gives off an unprofessional image. U-Haul corporate should evaluate this location. The clerk's printer was broke and he couldn't print me a receipt. He had me take a picture of it with my cell phone. Then, they would not come outside to help me hook it up. I have done this before, and I was able to do it, but they should at least walked outside. It would have been nice to have have a backup guide and help lifting the 6x12 trailer onto my hitch.

Latosha B.
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Customer did not leave a comment.

Felicia J.
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These people have no clue!!! The guy had hell using the computer. I was their at 7:30 a.m. per they're request because they where having a grand opening or something like that and I finally left at 9:15 a.m. we had to take the trailer back and get them to put some grease in the wheel baron because it was dry. Had to get them to get a cap off another trailer to put on ours to keep rain and dirt out of the wheel. They charged me 35:00 for towing insurance which I did not need and when I asked them to take it off they said that they would in Macon, Ga when I turned in the trailer. I am very pissed off with these people as they knew I would not be getting that money back. I would not recommend them to any one they are complete morons!!! Felicia Giles

Freddy M.
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They were closed. I should not have to pay for an extra day! I had it there the next day from when I picked it up. Refund ALL of the extra charges. And by my calculations, the total distance driven was 75.8 miles. Not 118. I don't know what is wrong with the odometer. But there is no way I did 118 miles. 75.8 us barely under the allowed 80 miles. Refund ALL of it. Or I will dispute the charges with the credit card company.

bobby M.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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