Customer Reviews for Mini Max Storage
(U-Haul Neighborhood Dealer)

221 évaluations

2034 S Morrison Ave   Caseyville, IL 62232
(Betwn Rt 157 & 159)

(618) 344-2483

Heures

  • Lundi
    De 9 h am à 3 h 30 pm
  • Mardi
    Fermé
  • Wed–Sat
    De 9 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/26/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(618) 344-2483

2034 S Morrison Ave
Caseyville, IL 62232
(Betwn Rt 157 & 159)

Services dans cet établissement :

Heures

  • Lundi
    De 9 h am à 3 h 30 pm
  • Mardi
    Fermé
  • Wed–Sat
    De 9 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/26/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Awesome service

Steve A. 
Évaluation :
1

There was no one there when I arrived at my scheduled pickup time. Uhual had to call them and someone finally showed up 20-30 minutes after my scheduled pickup time. The trailer I was given was dirty inside. It wasn't swept and something had been spilled and not cleaned up. I will never use this location again and I will not recommend it either.

Jennifer P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio T. 
Évaluation :
5

Ian was just top notch...Friendly and professional

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther Y. 
Évaluation :
3

little confusing where to go ,but got it worked out.

phillip J. 
Évaluation :
4

the only complaint I have is that the process where i was required to take a photo of my license and "scan" the back was unwieldy and didnt work well, took about 5 attempts to get it to work. YOu shoue equip each location with dedicated scanners for this purpose

eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Very good service. Have no problems using this place again

joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Good service

Danny C. 
Évaluation :
4

I had set up a trailer to be rented from your Maryville, IL location on 8/2. I was phoned on 8/5 and told by one of your reps that the Maryville, IL location did not have the trailer I needed. Your rep directed me to go to your S. Morrison, Collinsville location. I was assured by your agent that this location would have the trailer that I needed. My trailer pickup date was previously scheduled for Tues., 8/9. I was told by your rep the S. Morrison location was closed on Tuesdays. He said I could pick the trailer up on Mon., 8/8 and would not be charged for an extra day. I returned the trailer as scheduled on Tues., 8/16. When I received my bill final bill, it showed me being charged for an extra day. I phoned the S. Morrison, Collinsville location and was told by the your agent there that he could not refund my money. He said he would have to call your agent(Mike) and he would have to take care of it. As of today, 8/23, I have not been contacted by anyone from U-Haul. I am not happy with the way this situation is being handled. I am asking that the extra day that I was charged be refunded to me.

Ruth L. 
Évaluation :
4

Location was a little difficult to find,but other than that everything else was perfect,customer service outstanding!

Derrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerneisha C. 
Évaluation :
5

Ian was Great!

Veronica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jairus B. 
Évaluation :
5

Ian was a great help. He helped us out with a unit as well as our moving plans fell apart. I would recommend this location to everyone!

Landon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loucinda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger M. 
Évaluation :
4

You don't need to change anything. Everything went smooth. From picking up the U-Haul truck to giving back after we were done with it... smooth. 

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
3

better signage for u-haul component. Minimax storage and provided address is next door with very little room to turn around with a trailer after entering. online hours state open until 430. business locked up and closed at 330, but answered the phone and met me at lot to drop off.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

Service was excellent

TENA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
1

Worst experience ever and I have rented slot the lady was beyond rude and pulled out a breakfast sandwich when you did not have my reservation. Worst ever. Stephen

STEPHEN T. 
Évaluation :
2

Place is a total mess. Felt like I was picking up at a junkyard - locations fault. They didn't have the additional items I requested.-uhauls fault because they changed the location of my pickup. That said, I stopped at the original location as well and they didn't have them either. Don't offer additional items (furniture dolly) if you don't have them available The headliner in the truck was falling off and made a ton of noise while driving - uhauls fault

MATTHEW L. 
Évaluation :
5

Everything was perfect. Couldn't believe how easy and fast it was.

RUSSELL O. 
Évaluation :
5

The guy that helped me was awesome. Fast and efficient. I will definitely use this location again.

Xavier W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN C. 
Évaluation :
5

Extremely helpful.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY E. 
Évaluation :
5

Great to work with Ian again. Thanks for the help.

ADAM TROY M. 
Évaluation :
5

Great to work with Ian on my last rental. He is professional and efficient.

ADAM M. 
Évaluation :
3

Well I just got my receipt and they charged me for 3 gal of gas that is a bunch of bs

todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
2

The man who answered phone didn't give clear instructions and seemed a bit annoyed he was polite just not very informative

LARRAME DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORRUN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sri Harsha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY F. 
Évaluation :
5

Drop off location was in an open field ... very appropriate for drop off.

Steven S. 
Évaluation :
3

The conditions of the location for pick-up best suited the economy of the customer. Although we had to cross a road to the parking lot, having the office in a residential home seems to be a good way to save money.

Justin M. 
Évaluation :
5

everything went very smoothly and we were very satisfied with the process

Jesus V. 
Évaluation :
1

No one on site to answer questions. Took me 45 minutes on the phone to get help opening the lock box to get the keys. Ordered a furniture dolly Not there

Deborah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Princess M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
5

The ramp got stuck while extended on the 20 foot truck and we had to get roadside repair.I hope this doesn't happen again to the next folks who rent this truck.

Laura P. 
Évaluation :
4

Have the tank full of gas

Jon H. 
Évaluation :
5

I had no clue about the U-haul Truck Share 24/7!!!! Excellent program! The location was easy to find and the trucks were parked in a good open area, didn't have to go on a hunt to find my assigned truck. Awesome experience, still in a bit shock of how seamless the process was!

Rondal C. 
Évaluation :
5

It was an overall excellent experience

Carl W. 
Évaluation :
1

Explained the issue with the contract changes and the blankets being lost during drop off and they stated it would be fine I was good there was no extra charges. Same location proceeded to try and back charge me days later. Called manager at drop off location and they stated they would resolve the issue contract was just incorrect due to changes. Received an email from Uhaul stating I owed this money. Called the provided number and provided information about the contract and changes. Was told that someone would reach out in 48 hours. No follow up assumed issue was resolved. Received letter from collection agency.

Caleb H. 
Évaluation :
2

Please make sure the key is in the lock box. Dolores was awesome, though. She is very thorough and fast.

Tabitha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester L. 
Évaluation :
4

Even though uhaul promised me I could pick up the truck at a location near me they changed to a distant location at the last minute. The gas tank was lower than listed on the contract.

Janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronaldo W. 
Évaluation :
3

They changed me $18 after I had already put it back where it was at! I even have photos of before and after.

Adreyan R. 
Évaluation :
5

Really great and convenient experience. Customer service was absolutely FANTASTIC! Made my move super easy.

Tamasha C. 
Évaluation :
5

Yes I would

dennis J. 
Évaluation :
4

Loved that we could drop off the trailer when the location was closed using the tech drop off feature.

Sabrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

The ordering process was HORRIBLE!!! The website didn't recognize my truck and said that the trailer couldn't handle the vehicle I was towing even though it was WELL within the tolerances. Finally got that resolved with the order and then the problem reoccurred when it was time to get the paperwork filled out do I wasted MORE time as your representative struggled through the process. If I had an option I would have taken it. Will likely look elsewhere the next time I rent similar equipment

Richard B. 
Évaluation :
3

Drop off and office were across the street from each other, which was a bit weird,

LYNN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

This was the best UHaul experience I've had. Will do business with them again. The lady at check in was also excellent.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

I really enjoyed the representative at the location. She was so personable and humorous! She is effective and proficient! She doesn't waste any time and still maintains good customer service. She is a great “Face” for the company.

Carmen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

N/a

Breanna H. 
Évaluation :
5

Tires and shocks bad . Rough ride for 1200 plus miles Mini max was awesome maintenance was less desirable trk was clean. People very courteous. Tires were close to wear indicators

Gene Z. 
Évaluation :
5

They could've cut it in half did get to use it at all...

April M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
5

Very nice people! My first time renting a U-Haul and they made the process very easy for me!

Alexandria W. 
Évaluation :
5

Angie is always so nice and pleasant. She is very efficient and courteous. No worries when it comes to service for the customers.

Qiana B. 
Évaluation :
4

When making a reservation. One should be able to look at the units at a particular location, and know that that location has that unit. To be told a location has a unit, make your reservation, on line, verify your reservation, on line, then when you get to the location only to find that they don't have a unit there that was verified online is very frustrating.

Marvin L. 
Évaluation :
3

We were given the option of hooking up ourselves or they could have had someone do it for us. I highly recommend them doing it for you. The trailer does not have a jack attached to it. The tongue was just sitting on some sort of stand that I know now should have stayed at the original rental location.

Constance E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE A. 
Évaluation :
3

A quirky location, in the basement of a house. People were nice. A little hard to see off the road. Overall good experience.

Howard L. 
Évaluation :
5

Give more of a discount or be more in line with Budget trucks prices. The truck we used had a serious problem with the right, front tire/wheel/brake. The light in the cargo area kept going off while we were trying to unload our belongings. The truck was clean but not well maintained because of the problem with the front end that made terrible noises.

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jobie B. 
Évaluation :
4

Checking in online didn't work. It definitely complicated things as we had to wait for the store in Collinsville to open. After going through all the steps, we were still told we had to go inside.

Jeremy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanice J. 
Non les évaluations ont été soumises pour cet établissement.

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