Customer Reviews for Mini Max Storage
(Concessionnaire U-Haul dans le voisinage)

187 évaluations

2101 S Morrison Ave   Collinsville, IL 62234
(Betwn Rt 157 & 159)

(618) 344-2483

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h30 pm
  • Mar : fermé
  • Mer - sam : 9h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(618) 344-2483

2101 S Morrison Ave
Collinsville, IL 62234
(Betwn Rt 157 & 159)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h30 pm
  • Mar : fermé
  • Mer - sam : 9h am à 3h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
1

Worst experience ever and I have rented slot the lady was beyond rude and pulled out a breakfast sandwich when you did not have my reservation. Worst ever. Stephen

STEPHEN T. 
Évaluation :
2

Place is a total mess. Felt like I was picking up at a junkyard - locations fault. They didn't have the additional items I requested.-uhauls fault because they changed the location of my pickup. That said, I stopped at the original location as well and they didn't have them either. Don't offer additional items (furniture dolly) if you don't have them available The headliner in the truck was falling off and made a ton of noise while driving - uhauls fault

MATTHEW L. 
Évaluation :
5

Everything was perfect. Couldn't believe how easy and fast it was.

RUSSELL O. 
Évaluation :
5

The guy that helped me was awesome. Fast and efficient. I will definitely use this location again.

Xavier W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN C. 
Évaluation :
5

Extremely helpful.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY E. 
Évaluation :
5

Great to work with Ian again. Thanks for the help.

ADAM TROY M. 
Évaluation :
5

Great to work with Ian on my last rental. He is professional and efficient.

ADAM M. 
Évaluation :
3

Well I just got my receipt and they charged me for 3 gal of gas that is a bunch of bs

todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
2

The man who answered phone didn't give clear instructions and seemed a bit annoyed he was polite just not very informative

LARRAME DEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORRUN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sri Harsha K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY F. 
Évaluation :
5

Drop off location was in an open field ... very appropriate for drop off.

Steven S. 
Évaluation :
3

The conditions of the location for pick-up best suited the economy of the customer. Although we had to cross a road to the parking lot, having the office in a residential home seems to be a good way to save money.

Justin M. 
Évaluation :
5

everything went very smoothly and we were very satisfied with the process

Jesus V. 
Évaluation :
1

No one on site to answer questions. Took me 45 minutes on the phone to get help opening the lock box to get the keys. Ordered a furniture dolly Not there

Deborah V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Princess M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
5

The ramp got stuck while extended on the 20 foot truck and we had to get roadside repair.I hope this doesn't happen again to the next folks who rent this truck.

Laura P. 
Évaluation :
4

Have the tank full of gas

Jon H. 
Évaluation :
5

I had no clue about the U-haul Truck Share 24/7!!!! Excellent program! The location was easy to find and the trucks were parked in a good open area, didn't have to go on a hunt to find my assigned truck. Awesome experience, still in a bit shock of how seamless the process was!

Rondal C. 
Évaluation :
5

It was an overall excellent experience

Carl W. 
Évaluation :
1

Explained the issue with the contract changes and the blankets being lost during drop off and they stated it would be fine I was good there was no extra charges. Same location proceeded to try and back charge me days later. Called manager at drop off location and they stated they would resolve the issue contract was just incorrect due to changes. Received an email from Uhaul stating I owed this money. Called the provided number and provided information about the contract and changes. Was told that someone would reach out in 48 hours. No follow up assumed issue was resolved. Received letter from collection agency.

Caleb H. 
Évaluation :
2

Please make sure the key is in the lock box. Dolores was awesome, though. She is very thorough and fast.

Tabitha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester L. 
Évaluation :
4

Even though uhaul promised me I could pick up the truck at a location near me they changed to a distant location at the last minute. The gas tank was lower than listed on the contract.

Janet M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronaldo W. 
Évaluation :
3

They changed me 18 $after I had already put it back where it was at! I even have photos of before and after.

Adreyan R. 
Évaluation :
5

Really great and convenient experience. Customer service was absolutely FANTASTIC! Made my move super easy.

Tamasha C. 
Évaluation :
5

Yes I would

dennis J. 
Évaluation :
4

Loved that we could drop off the trailer when the location was closed using the tech drop off feature.

Sabrina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

The ordering process was HORRIBLE!!! The website didn't recognize my truck and said that the trailer couldn't handle the vehicle I was towing even though it was WELL within the tolerances. Finally got that resolved with the order and then the problem reoccurred when it was time to get the paperwork filled out do I wasted MORE time as your representative struggled through the process. If I had an option I would have taken it. Will likely look elsewhere the next time I rent similar equipment

Richard B. 
Évaluation :
3

Drop off and office were across the street from each other, which was a bit weird,

LYNN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

This was the best UHaul experience I've had. Will do business with them again. The lady at check in was also excellent.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

I really enjoyed the representative at the location. She was so personable and humorous! She is effective and proficient! She doesn't waste any time and still maintains good customer service. She is a great “Face” for the company.

Carmen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

N/a

Breanna H. 
Évaluation :
5

Tires and shocks bad . Rough ride for 1200 plus miles Mini max was awesome maintenance was less desirable trk was clean. People very courteous. Tires were close to wear indicators

Gene Z. 
Évaluation :
5

They could've cut it in half did get to use it at all...

April M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
5

Very nice people! My first time renting a U-Haul and they made the process very easy for me!

Alexandria W. 
Évaluation :
5

Angie is always so nice and pleasant. She is very efficient and courteous. No worries when it comes to service for the customers.

Qiana B. 
Évaluation :
4

When making a reservation. One should be able to look at the units at a particular location, and know that that location has that unit. To be told a location has a unit, make your reservation, on line, verify your reservation, on line, then when you get to the location only to find that they don't have a unit there that was verified online is very frustrating.

Marvin L. 
Évaluation :
3

We were given the option of hooking up ourselves or they could have had someone do it for us. I highly recommend them doing it for you. The trailer does not have a jack attached to it. The tongue was just sitting on some sort of stand that I know now should have stayed at the original rental location.

Constance E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE A. 
Évaluation :
3

A quirky location, in the basement of a house. People were nice. A little hard to see off the road. Overall good experience.

Howard L. 
Évaluation :
5

Give more of a discount or be more in line with Budget trucks prices. The truck we used had a serious problem with the right, front tire/wheel/brake. The light in the cargo area kept going off while we were trying to unload our belongings. The truck was clean but not well maintained because of the problem with the front end that made terrible noises.

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jobie B. 
Évaluation :
4

Checking in online didn't work. It definitely complicated things as we had to wait for the store in Collinsville to open. After going through all the steps, we were still told we had to go inside.

Jeremy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanice J. 
Évaluation :
3

They put down the wrong final destination so that caused an it of trouble

Brandon L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Faviola A. 
Évaluation :
5

Very friendly representative

Travis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb L. 
Évaluation :
5

I choose the insurance plan on my equipment cost 30$ For 30$ it cover a lot the new car I it is purchased and loaded onto the trailer any damage done to my truck if the car had come off and hit my truck or if the car had come off and struck another vehicle or object what a very cheap and inexpensive way to get a peace of mind anything can happen especially when you move a large or short distance mine was 479 miles traveled without any Problems the car hauler towed straight even and had all the tools necessary to lock the car down onto the trailer your customer should think what if I know sometimes it sounds pushy when people are trying to sell you insurance on your products but what if if you had state limits of insurance and you did not take your insurance and the trailer come loose from your vehicle and struck to three maybe four cars in an accident what would that have cost you again what a great way to spend 30 $to know your safe William Caudill

William C. 
Évaluation :
5

I used this service several times , on time, professional, Exelent Service

Martin C. 
Évaluation :
5

Great experience all around.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE V. 
Évaluation :
2

I reserved a motorcycle trailer 9 days before pick up date. When I went to pick it up it was not what what I reserved.

Robert K. 
Évaluation :
4

I was disappointed that the truck was across town and not at my preferred location.

Marjorie M. 
Évaluation :
3

Nothing all went well

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
1

customer service was terrible. noone communicated our special circumstance even though we were standing there and the previous rep from corporate advised her to call them, the charge could not be done over at their location. She instead charhged my card and assured me my dads card would be used.I was in Texas 5 days later and realized I hAD IN FACT BEEN CHARGED. When i called to correct it,she was rude and completely unhelpful. I called the corporate office and spoke w/ Amanda. Se was wonerful and solved my porblems. but I was late to work because of their error. Terrible company.

KRYSTAL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
1

Woman in the office was more interested in her private phone calls than helping my wife get the trailer hooked up. Took no responsibility, and had no knowledge on hooking up the trailer. Was combative with my wife saying that it was not her job. Worst experience I have had in the many U-Haul rentals that I have had. Debris in the trailer when I picked it up.

Michael N. 
Évaluation :
5

Excellent service. Fast, friendly, and efficient. The best part of the move.

Miranda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

clark W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda W. 
Évaluation :
1

The address was not well marked at all. Was based in a house, but we had no way of know that before hand. Uhaul sign was across the street from the house on a storage facility, that you cannot access on Sunday (when we were trying to return). We had to back out onto the highway after trying to return in wrong location - much better signage is needed and maybe a message on the answering machine with drop off instructions for after hours.

LONA K. 
Évaluation :
5

The move sent smoothly. The rental experience was very friendly ,she added blankets and dolly at no charge. Would go there again . Five stars.

rick P. 
Évaluation :
5

the u-hall rep was professional and friendly and my move went smoothly. thanks very much

VANESSA D. 
Évaluation :
5

Everything great

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONDA B. 
Évaluation :
4

The only thing that was wrong it the cable hookup was way too short. I had to go out and purchase a cable hookup to plug into my truck.

BILL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roland C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Very friendly and helpful. Thanks for all the help getting us ready for the move.

THERESA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
3

Too far from my house. The other pick up location was horrible on Kingshighway.

QUENTEL R. 
Non les évaluations ont été soumises pour cet établissement.

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