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Mona Simpson
Customer Reviews for Minnies Auto And Truck Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Took us an hour to get 5X8 trailer at Minnies Auto. Younger man was really yelling at much older lady about locking up the computer; never coming back online while there. Computer locked up. I had to tell them to call U-Haul. Then gave us damaged equipment and our paperwork said No Damage. We pointed it out and they noted, took picture and put sticker X on it. In Greensburg, IN they had issues because the computer stated we had damaged it. Greensburg was very professional and handled it beautifully. Please do not ever send us to Minnies Auto and Truck again. 25 minutes from our location when there is 4 U-Hauls within 5 minutes of us. This was awful. The trailer was perfect for what we needed. You should have put us with a much closer U-Haul. Cost us 2 hours of our time instead of 30 minutes... This was almost a nightmare... Greensburg, IN I thank you for all you did for us...
Pamela S PaganI dropped off the truck a day early and after hours. The online site was easy to use to assist with the drop-off.
Deborah GreeneExcellent experiance. Very helpful. Accommodating. Made my drop off smooth and easy.
Andrew JohnsVery polite and always available
Chuck LawsonThe manager was very rude and I'd recommend NO ONE to have to deal with her !!! I have had a storage unit at Uhaul in Columbus for 15 years but I'll only stay here til winter is over !! Also the pricing isn't fair at all !!
Chuck LawsonI recently rent a U-Haul from Minnie's in Brooksville, FL and I must say I was treated with respect and the staff there was wonderful (especially the beautiful senior lady working in the office). It seems to be a family run business and they were all very polite and accommodating. We had a major change of plan and they were very responsive and helpful. I highly recommend!
Jill AshenfelterVery good drop off site
Steven HinesleyIt was awesome
Raul FigarolaThe inside of the windows you could hardly see out of. I had to clean them with window cleaner when I got home. The dirt that came off, it looked like they hadn't been cleaned in forever.
Douglas TummonsOwners were extremely helpful and friendly.
James HigginsGood customer service I was in and out no problems
SONls blackThe drop off place said they “don’t do that anymore” and left us to find somewhere on our own.
Vanessa ONealThe people at the dropoff location were very helpful. I had gone to the original dropoff location and they were remodeling the store. So was told to go to Minnie's Auto and truck. They were friendly and helpful, they helped me back the trailer in and unhook everything took care of all the paperwork. I would use them again.
Roy AldrichThe representatives at this location where so helpful and kind, I would definitely return and recommend this location.
trio jacksonHave the trailer I needed at the first location when needed. I had to go to three locations to get the trailer. First place trailer was not returned, so I had to go to a second location, wrong type trailer, I was then sent to a third location, they had it, 100 miles round trip out of my way. Totally unexceptionable! Could not get a hold of customer service, called multiple times, with estimated 15 minute wait time, I waited 45 minutes to an hour each time with no response. Very disappointed. Uhaul needs to compensate for the extra mileage, time and frustration it caused me!
Robert WeissMinnie's they are the Best of Best, they would not of sent me off like that.
Neva JefferysVery friendly and helpful.
Linda WilderFantastic customer service
LESLIE CECILVery accommodating and prompt!
Tory SpencerTruck body damage, roof of truck leaked, some of my stuff got wet, not happy
Richard GreenTruck needs an alignment but drove great
Joshua LawtonExcellent service à la clientèle
LESLIE CECILEven though my reservation was made with me checking no equipment insurance, I was still charged. The reason being that there is no cell service in the office so the employee must take pics of your license and do the paperwork on your behalf. Never mentioning once that the insurance is now being added. Never receiving a copy of anything as there is no service or wifi, so therefore you can't see it until it's returned, which I did later that night. However with it being a Friday night, you don't get the final receipt or notice it's been returned successfully until you call in Monday. Prayed the whole weekend the trailer wouldn't get stolen and I'd be responsible as there is no lock or drop off gate or anything for a trailer. When speaking with the employee I was told I should have double checked the paperwork. The paperwork I was never given or emailed? How am I supposed to double check something I never received. I Won't be returning, plenty of other locations.
Bryan CzajkowskiNOTHING
Thomas CundiffVery nice people
Louis HallalNothing. Minnie's was very clean and accommodating and the staff were extremely courteous and helpful. I will definitely use this location again.
Ian BarnesWhen I picked up the truck I was never asked to check the fuel gauge. The lady told me, you paid for the best insurance so you don't need to worry about anything. The tank was just over half when I picked it up. I returned it with the same amount and was told I needed to return it full. I had to put an additional $52 in the tank. I realized that the text messages I received at pick up showed a full tank when I had this issue. I just feel cheated after spending over &600 with your company and returned it a day early.
BETH MCMAHONEvery one was helpful and friendly.
carol greenoThese people were very busy but they handled everything like professional.
PAUL EDWARD BAXTEREverything great at drop off. Rate south to north great. Rate from north to south, way too high. Want me to drive any trucks north for UHaul?
MICHAEL COOPERWonderful people that really helped me out when I needed ot most.
ROBERT CASCIOTTATruck was a total P>O>S. lights not working, low tire pressures, A/C not working. I WILL NEVER RENT FROM U-HAUL AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Theodore FirnsteinEverything was good.
Gregory PattonKeep this location open
LESLIE CECILVery friendly
Michael GianiUHaul reps were not present at drop off location. Have used this drop off location previously for which we would base a 'would recommend' response.
THOMAS TRENNEPOHLGreat Service, Excellent Communication. We were very happy with getting our truck and padding quickly and with a smile. Merci.
Soney GoelSweet, neighborly feeling. Very easy going when I asked about extending our dates. No stress!
Jessica WhiteThe staff at Minnie's Auto and Truck Service are superb. Very courteous and professional. No recommendations for improvement. Thank You.
Tod StimpsonGreat job
Philip or Mary PazaninOn the uhaul -The space between the floor and the ramp is difficult to get a dolly with an appliance over. That was really the only problem we had moving. The facility and personnel was great.
Margie Roberts