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Tom c
Customer Reviews for Mission Valley Moving Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was over charged for gas, then credited back. Was over charged for miles and no explanation given. Called the dealer numerous times to solve issue over the phone however no answer. When I arrived at the dealer there was no customers at all. Had to wait over 30 mins at dealer to resolve issue. Would never recommend anyone go to that uhaul dealer.
Khristopher GI had a good experience and Tony was very helpful.
Sloan FIt was a complete ripoff, that I had to pay over $400 dollars just to drive 1 1/2 hours home from San Diego one way. Would never do it again.
david hNot charge the safe move fee unknowingly
Jared SSafeMove option denied during booking, denied during check in. Went in to get keys and complete check in. Found out SafeMove was added without permission and confirmation.
Joyce KKeep up the good service
Syed NOut of the way, nowhere to park, big trucks are just left in the street and that isn't clear upon arrival.
jordan hThe central operator didn’t tell me anything about a cash or card deposit for rental , leaving me stuck without a car having to just “ figure it out” on the spot Both pickup and drop off locations were great so it was not their fault at all
Keith Jso quick and so easy.......nice
John FThe two employees working there were very accommodating and helpful!
Benjamin VFriendly staff. Quick and easy. Always have what I need
Brandon TThe truck had a hole in the roof and got all my items wet. Paid 400 to get a truck for the day to move and it ended up costing me more because of the water issue. I will never use U-Haul again. I wasn't offered a discount all I was told was to call multiple number to submit a calm
Raeanna MFunny, technology is supposed to make our lives better, cough-cough. I booked my reservations to the Liquor Store on Ulric St. To find out it's now double booked. And now I'm sent to Mission Valley's Uhaul. But, every time we go online, there's no reservation ID-ing me!? Weird. Then, getting closer to the Uhaul in Mission Valley, the "Dead Zone" kills your Phone's GPS, WHAT!? Now, I parked the Van and load it up. Now ready to leave . . . Dead Battery! Ya, someone pre-Turn the auxiliary LIGHTS On! Can't see THAT during the daylight. NOW we had to jump the Van. Really! Why would you guys turn the Lights on? Dumb. Funny, Huh?
Arno KLoved the customer service! Staff is great.
GARRETT SLocation was in seedy area. Would not feel safe in the evening. We did virtual drop-off using the App.
Kami LThe staff was very friendly and accommodating. Thank you!!
Matthew TWell worth the price! And really wonderful staff
Kyle TThe vehicle was dirty and had to be cleaned by myself. The cargo floor was sticky from some previous rental and had not been checked or cleaned by UHaul staff. This vehicle had over 106 000 miles on it which certainly did not inspire confidence. The storage facility should have been cleaned up of litte on the ground areas. Seems like the staff has nothing to do but play on their phones... I'll be looking elsewhere next time when renting a like vehicle.
Robert LCool staff
Teodros MYeah make sure you fired those employees stealing money from customers, I hope people see my review on Yelp . Worst employees I had it to deal with in my entire life. Worst customer service
netzer hExcellent workers. Thank you!
Arash NI didn't realize that they didn't have, Dolley's until I got there.
Gary HI never drove 50 miles which the employee initally charged me (I drove 40 miles total) and after I rented a van for 4 hours (Returned after 2,5 hours) he charged me $75+ total with 3 gallons of gas that I have not soent. In addition, the van that I have rented with filled with foul odor and smoking buds inside the car. Never again, I am using Uhaul from this site nor use the Uhaul overall. Extremely disappointed and working almost like a fraud company with no clear points to customers how we are being charged.
Seung NNot much! The customer service was efficient and thorough and helpful. Price was reasonable. Great to have extra supplies available on site to purchase
Lauren OVery helpful staff
Daniel CExcellent customer service and they really helped in relieving a lot of that moving stress.
Samuel DThis is my favourite location I've been to by far. They were kind, professional and accommodating. Really go out of their way to help the customer. I will be coming here from now on and recommending this location to everyone I know. 11/10 service.
Jennifer JThe after hours turn-in process is a HUGE pain in the arse.
David MThe trailer was unsat
steven cYou guys gave me a truck on empty and charged me $30 for bringing it back on empty. How's that not stealing?
JOHN SThe guy told me to take it to another location right at closing time. He said the other location had more room but it was just as small on Google maps and hard to get to. Terrible customer service.
David CI was a little nervous about the location after reading some reviews stating that it was pretty run down, but immediately upon my arrival despite the look of the building the people running it knew exactly who I was and prompt to make sure that I knew what I was doing and helped to answer all my questions. The truck was in great condition and all the pick up and drop off instructions/ process was easy.
Katya HThey are very nice and helpful. They're a great team.
Carissa CThe location was pretty much a shed. I waited in line for a few moments behind another customer who was talking to the staff member sitting behind the cashier desk. Meanwhile, another staff member came from outside, approached me and asked if I was dropping off. I said yes. He then said he could take my key and that I was all set. I dropped the truck and key off to the location by the end of my reservation, but my reservation wasn't closed and processed by the staff until a half hour later. This resulted in a charge on my card for an extra day of use of the truck.
Gabrielle BThe staff at the counter was very friendly and helpful in ensuring the paperwork and everything was good to go. After another employee hooked up the trailer, I went to check the lights but he told me they were good. The next day, while driving, I discovered one of the lights was actually not working. The only reason I felt safe driving in the fog was because my wife was in a car behind me.
Matthew PThis was a very easy, efficient, and convenient truck rental experience. The staff at Mission Valley U-Haul are fast and friendly. They always make the process hassle-free.
Miguel CPlease check the keys before sending the customer off! The ignition had been re-keyed, so the key we had did not unlock the doors and we needed to call Roadside Assistance to make us a new key to get back into our vehicle. Other than that everything went smoothly.
Sarah Zthey don't accept cash without previous notice
azmy kI attempted to notify that I would be arriving to return the truck a moment after 5 PM I arrived at 5:02 PM. The gates were locked. The app was painstaking to do the after hours Return. As a consumer, I would appreciate the customer service being able to inform the local provider To hold the door and not forcing me to use the app. Which took me 35 minutes to load and fill out versus with the human. It would've been only five minutes of my time. U-Haul needs to pay attention to their customers check in and out time not just their labor cost.
DAVID SVery simple online reservation and in person service! Made my moving needs less stressful. Merci.
Elizabeth RStaff was friendly & efficient
Hilda RThe staff were very efficient, friendly and knowledgeable.
Jacqueline SClerk went over and beyond to find trailer that I needed. Very pleased.
Glen TOverall very good experience.
JESSE MThey gave me the wrong address to where return my truck.
Ana NI inadvertently left my keys in the rental truck, and the person who helped me over the phone put me in touch with the location and they were glad to hold the keys for me to pick up the next day. Great service and thank you!
raul dCustomer service was excellent!!!
Maria ATony did an excellent job!
STEVEN WI was missing the furniture dolly i was charged for. I didn't notice till I got to my first location
Jeffrey RNo improvement needed at this location. The staff was friendly, fast and efficient. I was in and out within minutes of pickup. A matter of seconds.on drop off. This was a great experience for me. Thank you U-Haul
Fred RExcellent place to rent a Cargo Van. All of the people that work there are really nice and super understanding. This was something I needed at the last minute and everything worked out amazingly well. Thank you so much!
Mary B