Customer Reviews for Mission Valley Moving Services
(Concessionnaire U-Haul dans le voisinage)

4 555 évaluations

2495 Hotel Circle Pl   San Diego, CA 92108
(@ I-8 & Taylor)

(619) 296-4542

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 1h00 pm

Services dans cet établissement :

Pour nous contacter

(619) 296-4542

2495 Hotel Circle Pl
San Diego, CA 92108
(@ I-8 & Taylor)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 1h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 1h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The online app did not reflect my reservation so I had to wait for the location to open. They could see my reservation and I was on my way but the online account didn't. Wasted an hour and a half of moving time and wasted money on movers.

Johnny A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihir G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

When I picked up Moving Tuck there only was a quarter tank of gas, from my eperience you always pick it up with a full tank

sandra V. 
Évaluation :
5

The staff were extremely friendly and helpful. The equipment was in good condition and available as requested.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
4

Online information stated this site was open till 7pm but it actually closed at 5pm. I think you need to clarify the actual closing time online.

patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dillon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugo Y. 
Évaluation :
5

Excellent customer service, quick pickup and drop off! Very friendly and vehicle worked fantastic.

Zachary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

I had a great overall experience. I had no issues with the 15' truck and it ran smoothly. Thank you Uhaul.

Katherine F. 
Évaluation :
2

Our move out was delayed because the employee said she would call and notify us as soon as our trailer was ready for pick up, she estimated about 11am. She never called. We ended up showing up around 1pm and the trailer had been ready for some time.

Hannah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Q. 
Évaluation :
5

One of the best things about this location is they have a large supply of trucks. I was so fortunate to be able to extend my rental 3 times and they actually had the inventory available to be able to accommodate me. Moving is such a chore but they made it less stressful. We will definitely use then again when a truck is needed.

Brianna L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris N. 
Évaluation :
4

It was an easy check out because I had prepaid for the rental. I rented a 10ft and they offered a 15ft which I took for no additional cost. However the older the truck or more miles on it you have to consider fuel cost. My drive was from san diego cali to Dallas TX and total was $1051 for fuel. As high as $6,19 in cali and $4,44 in Texas. Drop off was through their app and took about 20 min between filling out the required info, answering questions and uploading pictures while at the location of drop off. Overall, no issues with uHaul. Suggestion for improvement would be to have someone wipe down the dash of the truck as it was dusty and clean the inside of the windshield as it had lots of smudge marks and finger prints.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ampornes P. 
Évaluation :
3

The truck had mechanical issues. We were delayed due to the truck had to be fixed.

Travis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob F. 
Évaluation :
5

Was perfect.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
3

The location is a little less safe. But the service was great

Sarah D. 
Évaluation :
5

Pick up and drop off quick and professional. Great team!

Steven W. 
Évaluation :
3

The folks at the location were very helpful. The U-Haul computer "system" is a nightmare. We pre-booked, then we were contacted and asked to pull an empty trailer. I think THAT is when everything went sideways. We declined the opportunity to drive 35 miles out of the way to pick it up, and then chose to rent a tow-dolly. Because the trailer had been booked, they had to put the tow-dolly on a separate rental contract. The return address was not listed on the contract- the lady at the counter said it wouldn't matter. I was prompted, I think in an email, to use the app for the pickup condition report: I added a few photos of some minor scratches and went on my way.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEKSANDR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alexis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoshiaki H. 
Évaluation :
5

It was a great experience. All the people we dealt with when picking up and dropping off were very friendly.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Everyone was very nice and helpful. There were three people. Two behind the counter and one guy in the yard. Each person was nice and memorable.

GEOFREY B. 
Évaluation :
5

Love this location in hotel circle.

Donell O. 
Évaluation :
5

Secure parking fir customers' vehicles.

Karron W. 
Évaluation :
5

Serve them like you served me. An that was excellent

karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nestor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
2

The app-driven check-in process was a nightmare! Nearly unusable. "Session timeout" happened after a matter of seconds so providing the security code did not work. Then the wait time for a person on the 1-833 number was ONE HOUR!! But provided enough help to get past authentication. But then I was forced to authenticate myself. I don't normally carry my passport around with me! Then two people had to authenticate my identity - huge hassle at 7:30 pm on a Friday night. I very nearly gave up and bailed on the whole process which took more than 90 minutes. Horrible system! Horrible process, technology and cell coverage at this location. Similar problems at return of truck.

Deanna Z. 
Évaluation :
5

Friendly service!

Morgen R. 
Évaluation :
5

I would highly recommend Mission Valley Moving Services. The staff was so helpful. The truck was impeccably CLEAN! For a rental vehicle, the seats shined, there was not even a speck of dirt, and it smelled great! Drop-off was a breeze! Thank you so much for making my move so incredibly smooth!

Melissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donn R. 
Évaluation :
5

Just keep doing what you're doing now. Service was fast and very thorough.

Lawrence P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
5

Easy rental and very helpful staff.

Roxanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson M. 
Évaluation :
3

Nice helpful staff. Rather Tired and one looking truck. Noisy ride.

FRANCINE F. 
Évaluation :
3

i am extremely disappointed with uhaul in general: although i returned the equipment on time i was charged an extra $20 of overage fees. and the $165 that was placed as a hold on my card will be there for 3-5 days on to of the actual charge of $295 for use of the vehicle, which I find absolutely unacceptable. Your financial practices are deplorable and I do not enjoy being treated in this way at all.

NFN A. 
Évaluation :
4

The only issue was that I ordered a pice of equipment and it wasn't available. Y'all made a substitution but it still cost me more in lost time and aggravation. This wasn't this locations fault though as far as I can tell and was your central offices inability to coordinate. Plus I had to wait on hold for twenty minutes with corporate. If y'all would answer the phone I might use for all my needs.

Kurt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason T. 
Évaluation :
5

The employees were very accommodating and kind.

VIVIAN H. 
Évaluation :
4

Helpful staff to accept trailer return.

mark S. 
Évaluation :
1

That guy who receive the truck back is a rip off I turn in the truck, I'm got a bill for 145 dlls for gas I have proof of gas mileage , this is not good I'm calling you guys

Giovanni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedidiah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dante C. 
Évaluation :
4

Everything was good with this rental and worked out well. Thanks U-Haul.

Michael H. 
Évaluation :
1

I was charged for 3 gallons of fuel after driving 14 miles and having put in over 2 gallons of gas myself right before I returned the truck. I had to spend over 45 minutes on hold to hopefully resolve the issue. This is the second time U-Haul has done this to me within the last 9 days at this location. Take pix of the fuel gauge before and after.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joemar M. 
Évaluation :
5

Very efficient and helpful. I will use this location again.

Phil I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNEMARIE D. 
Évaluation :
4

They ended up charging the wrong card for the rental. We placed the original reservation on one card, then changed the card to another. They charged the first card.

Dylan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

giancarlo B. 
Évaluation :
2

No parking. Dirty grounds. Office is a trailer.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren H. 
Évaluation :
5

Quick easy check in. Friendly staff. Thx. Great experience.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viridiana H. 
Évaluation :
4

Truck suspension was very bumpy. May want to check. Otherwise whole experience was more than expected in positive sense. Merci.

John M. 
Évaluation :
2

The car was rushed clean, so it wasn't that clean at all. I talked with a Uhaul rep on the phone and he told me a different price than the one this location gave me. Plus there was a man there that kept acting clueless. I also dislike that the Uhaul doesn't come with a full tank of gas.

Ashley M. 
Évaluation :
4

I ordered moving blankets but returned them unused, still in the vaccuum packed packaging, asked for a refund and was told I could not get one.

Andreas W. 
Évaluation :
3

It was difficult to pick up as the lot was very small and tightly packed with trucks. Pickup by app tool way lomder than if I had just talked to the 1 guy working. Though the 1 guy was very courteous, helpful, and great. I would only recommend this location if it were the closest and if others were out of rentals.

Leslie Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
5

quick service, convenient location, helpful staff great fleet.

Sasha C. 
Évaluation :
5

I scheduled the pick up online and arrived to the location same day. I rented the 6'x12' trailer and it was ready to go upon my arrival. The front desk representative was professional and brief, as I was in hurry to get out. The gentleman that hooked up the trailer to my truck was quick and pointed out safety features built into the trailer. The trip with the trailer was smooth and had no problems. Transporting goods was easy and the roll down door is easy to operate. Upon my return, I was greeted by two gentlemen outside who were ready to unhook the travel trailer. It was done quick and my transaction was finalized right on the spot. On the second day of my rental, I realized I was going to need to extend my reservation. I called the office first thing in the morning and I was able to extend the reservation by one more day. It was easy contingent on the premise that my rental trailer was available for another day, and not reserved by someone else. This process was easy. Overall, the experience was excellent. Merci.

Cesar S. 
Évaluation :
5

Staff on-site was super friendly! He had our Uhaul already pulled out in front and helped with the return. There is minimal parking, you will probably have to walk a block. This was no problem for us but could be a deterrent for others.

Morgen R. 
Évaluation :
1

Charged for 6 furniture pads and utility dolly which I never ordered and not even get. I never looked at my bill but this time glad I did and was shocked. Gas indicator is not working properly.

SERGEY N. 
Évaluation :
1

The service was okay when we picked it up and they told us to fuel up the tank to get credit, we did that! When we returned the truck the office was closed we stood there for 1 hour to do online process but it wasn't working! The first lady was useless of help, the second one her name was Tessa, super rude and disrespectful told us we can't help you amd you have to be charged for another day and return the vehicle tomorrow, super super rude way!

dost M. 
Évaluation :
1

I was charged for gas when I brought it back to the amount I took it in. I mentioned it to the guy, he said it's fine if you bring it back to how much you took it with. I'm very displeased on the extra charges.

Mohamed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
3

More Signage. i didn't get an email before the rental to verify the location which had changed when I booked so would have been nice to have verification.

Donna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allen W. 
Non les évaluations ont été soumises pour cet établissement.

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